Front Desk Night Auditor

Latoya R. Cobb

*** ******** ****** § Paterson, NJ 07524 ***********@*****.***§ 973-***-****

Objective

To utilize my experience to work in a fun learning environment with young children

Education

Passaic County Technical High School

Diploma Graduate 1997-2001

Focus: Graph Art and Design

Roman Cosmetology Academy

2003-2004

Major: Cosmetology & Hairstyling

Four C’s Daycare Certification

2009 - 2010

Completed CDA certificate

(Child Development Associate Degree)

Employment History

Holiday Inn- Totowa, NJ 2015 to present

Hotel Chain,

Front Office Supervisor

Resolve Guest complaint preparing all shifts for the day, also cover night audit shift, housekeeping shifts, checking guest in with cash or credit cards, greeting guest as the checked in, making reservations, I have also worked in group sales handling wedding and group blocks special events.

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Holiday Inn- Totowa, NJ 2007- 2015

The Front Desk Agent is responsible for greeting, registering and assigning rooms to guest at check-in.

Front Desk Agent

Kept records of room availability and guests' accounts using our property management system. Provided folios and made changes to guest reservations. Conducted bookkeeping activities reviewed accounts and charges with guests during the check-out process. I was responsible for posting charges, such as those for rooms, food, or telephone calls, to ledgers using hotel system Opera. Transmitted and received messages, using hotel switchboard and worked with guest for housekeeping or maintenance needs. Made and confirmed room reservations. I answered inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions. Was responsible for recording guest comments and/or complaints as well as referring customers to managers when necessary.

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Holiday Inn Express- Washington, NC 2006 to 2007

The Night Auditor is responsible for computing, recording, and verifying guest information for use in maintaining property records

Night Auditor

Kept accurate accounts of cash, checks, and credit transactions, reviewed and handled confidential information, including guest records. Verified room charges, rates and verified front desk registers had appropriate starting cash for AM shifts. Managed daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report. Submitted reports to the corporate office. Performed the duties of a Guest Service Agent documented security walks on a regular basis and implemented proper procedures in emergency situations.

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Lord and Taylor, Wayne, NJ 2004 to 2007

Luxury Department Store

Sales Associate/Cashier

Generated sales by determining customer's needs and opened new charge accounts. Maintain floor standards, general appearance and cleanliness of department. Check out customer purchases.

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Pathmark, Fairlawn, NJ 2001 to 2004

Grocery Supermarket Chain

Cashier

Check out customer purchases

Latoya R. Cobb

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