Escrow Assistant Officer
Resume:
Karen Frank
Oklahoma City, OK ***62
******@***.***
EXPERIENCE
CSAA/AAA Insurance, OKC - Lic Claims Adj/Agent
May, 2017 - December, 2019
Thoroughly investigated all assigned accidents, including getting recorded statements from all sides and determining the liable party. Made sure the decision of liability was based on facts gathered. As service agent, I answered incoming calls all day from our insureds. Took payments over the phone, added vehicles or drivers and answered any questions they may have about their policies or invoices. Exceeded goals set for production and perfect surveys from call performance. Very first month on the job I got the employee of the month award for all perfect 10’s on my customer surveys. DART Transit, Eagan, MN — Claim Associate
Oct, 2016 - April, 2017
Handled all aspects of accident claims, including getting statements from the parties involved and determining the liability. Contracted out the repairs to one of our preferred vendors throughout the country.
Made sure that all repairs were done in a timely manner and within our pricing guidelines.
Handled the entire process of subrogation until completed. Made sure that the notes in the file were thorough and all documents were scanned in the file.
Platinum Title Partners, Austin, TX — Escrow Assistant Nov, 2013 - Sep, 2016
Receipted all sales contracts giving copies to all parties. Made notes on the outside of each file important details of the transaction. Ordered the title work, HOA Resale Cert, home warranty prior to the closing.
Worked closely with the buyers, sellers, and lenders to assure all parties were fully aware of the time line and what was needed from each of them. Prepared the HUD settlement statement for the escrow officer and printed SKILLS
● Organization
● Relationship
development
● Problem resolution
● Customer service
● Communications
● MS Office
● Team building
● Title procedures
● Document review
● Title Clearance
● Real Estate Closing
Processes
● Funds Disbursement
● Lender relations
● Real estate industry
understanding
● Title requirements
● Closing Disclosure
● Title Document Review
● Loan Document Packages
● Scheduling
● Route Navigation
● On-Time Delivery
● Business operations
● Operational
improvement
● Lifting and sorting
● Loading and unloading
● Shipping and receiving
● Logistics
● Inventory Codes
all of the documents that went with the lender package to sign. Packaged the lender documents back to them by the following day. Got the funding number from the lender and disbursed the file accordingly making sure that all payoffs were wired or overnighted. After all was done, kept track of the releases and made sure that they were filed to release loans that were paid off.
Reliant Title, Austin, TX — Escrow Assistant
May, 2013 - Oct, 2013 (Temp job)
Same job requirements from position above with additional responsibilities.
Scheduled all of the closings for the escrow officer I worked for. Made sure that the buyers, sellers, and agents were in the correct closing room and gave them drinks and snacks.
Packaged the lender files and had it couriered back to the lender same day.
K-Force, Austin, TX — Escrow Assistant
Jun, 2010 - Mar, 2011 (Contracted position)
Same job requirements from position above, but for several different title companies.
Also, traveled all around the area to do some remote closings, as I was a notary public.
K-Force, Austin, TX — Escrow Assistant
Jun, 2010 - Mar, 2011 (Contracted position)
Same job requirements from position above, but for several different title companies.
Also, traveled all around the area to do some remote closings, as I was a notary public.
US Real Estate Services, Lake Forest, CA — Title Curative Associate
Jan, 2009 - Jul, 2009
Reviewed all foreclosure documents for accuracy and stayed in contact with the foreclosure attorney to assure the property was marketable. Prepared property report.
Affectively working with cross-functional teams on various title/escrow issues to assure all files were accurate and marketable after foreclosure. Awarded numerous trophies, gratuities, and employee recognition accolades for exceeding performance goals and even on first month in that position.
Company laid off 70% of staff after presidential foreclosure moratorium was issued.
H & H Tile and Plaster, Austin, TX — Office Manager Jan, 2008 - Dec, 2008
Oversaw the overall office operations including payroll, inventory, invoicing, AP/ AR, bank deposits, and record keeping. Handled collections. Coordinated and maintained impressive office organization to keep the facilities efficient, organized and professional for client visits.
Verified 35 salaried and hourly employee time cards to prepare accurate weekly payroll.
Central Transportation, Austin, TX — Accounting Specialist Oct, 2007 - Jan, 2008
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Assessed data and information to verify entry, calculation and billing code accuracy.
Audited and analyzed payroll information and produced payroll returns to reduce outsourcing costs.
Reported financial data and updated financial records in ledgers and journals.
First American Title - Lenders Advantage, Irvine, CA — Escrow Officer
Aug, 2005 - May, 2007
Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Followed-up on status of releases, policies and return of recorded documents.
Reviewed escrow accounting reports and resolved outstanding checks and open file balances.
Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
Prepared and delivered projected HUD-1 settlement statements to lender upon request.
Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
Examined purchase and sale agreement for potential items of concern and addressed immediately.
Forwarded title clearing documentation to title officer for approval. Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
Communicated requirements and titie exception information to clients. Successfully closed average of 175 loans per month EDUCATION
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