Personal Assistant Administrative Officer
Resume:
OGHENEMEGA AKPOR-OGEFERE
Customer Service Operations Business Manager Admin
Lagos
*********@*****.*** 090********
To provide quality and committed services that would facilitate the accomplishment of any organization's goals as an excellent employee, adding infinite values with great flexibility and creativity using all necessary resources and skills at my disposal.
WORK EXPERIENCE
Administrative officer (finance)
Kirby Nigeria – Lagos
September 2020 to Present
Responsibilities:
•Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
•Coordinating schedules, arranging meetings, distributing memos and reports and ensuring that everyone is kept current of necessary company news and information
•Assist in the preparation of regularly scheduled reports
•Submit and reconcile expense reports.
•Develop and update administrative systems to make them more efficient.
•Managing databases and filing systems.
•Liaising with staff, suppliers, and clients.
•Liaise with owing customers and follow up on outstanding
•Update payments on company’s portal
Customer Experience
FIBRE LIFESTYLE TECHNOLOGIES NIGERIA LIMITED - Lagos
August 2020 to June 2021
Responsibilities:
• Acting as a first point of contact - dealing with correspondence and phone calls.
•Managing customers, feedbacks and inquiries.
•Updating customer’s payment and following up on outstanding payments.
•Updating company drive with quarterly check in calls to members.
•Attending to emails.
•Engaging prospective members on our different choice of apartments.
•Liaising with the facility management company on members faulty or damaged appliances.
•Managing databases and filing systems.
•Implementing and maintaining procedures/administrative systems.
•Liaising with staff, suppliers, and clients.
•Conduct a market research on our competitors.
Personal Assistant/HR
TEXAS OVERSEAS CONSULTING LIMITED - Lagos
February 2019 to January 2020
Responsibilities:
•Acting as a first point of contact - dealing with correspondence and phone calls.
•Managing diaries and organizing meetings and appointments.
•Control access to the manager/executive.
•Booking and arranging travel, transport, and accommodation.
•Organizing events and conferences.
•Reminding the manager/executive of important tasks and deadlines.
•Typing, compiling, and preparing reports, presentations, and correspondence.
•Managing databases and filing systems.
•Implementing and maintaining procedures/administrative systems.
•Liaising with staff, suppliers, and clients.
•Collating and filing expenses.
•Conducting research on behalf of the manager.
•Organizing the manager's personal commitments including travel or childcare.
•Creating Standard Operating Procedures (SOP) for the company.
•Creating company profile and handbook.
•Creating payroll for employee’s payment.
•Collating hard and soft copy of employees records/data.
•Creating a pool of vendors.
Operations (Customer Engagement)
DIAMOND BANK PLC - Lagos
November 2014 to December 2018
Responsibilities:
Maintain new/old accounts into company’s database
Interpret financial statements to determine profit or loss
Interface/engage with customers, and help with account opening packages and other needs
Keep track of customers’ accounts with incomplete documentation using spreadsheet
Resolve customer’s complaints logged on a portal (CRM) within SLA (Service Level Agreement).
Identifying and assessing customers’ needs to achieve satisfaction
Follow communication procedures, guidelines and policies
Provide monthly, quarterly and yearly reports on progress using company software
Personal Assistant
TABSON OIL & GAS LTD- Abuja
November 2012 to May 2014
Responsibilities:
• Acting as a first point of contact: dealing with correspondence and phone calls.
• Managing diaries and organizing meetings and appointments.
• Booking and arranging travel, transport, and accommodation.
• Organizing events and conferences.
• Reminding the manager/executive of important tasks and deadlines.
• Typing, compiling, and preparing reports, presentations, and correspondence.
• Managing databases and filing systems.
• Implementing and maintaining procedures/administrative systems.
• Liaising with staff, suppliers, and clients.
• Collating and filing expenses.
• Conducting research on behalf of the Manager.
• Organizing the Manager's personal commitments including travel itinerary and personal schedules
EDUCATION
Advanced Diploma in Project Management
Shaw Academy – New Hampshire
April 2020 to October 2020
Bachelor’s Degree in Business Administration
University of Lagos – Lagos
April 2015 to October 2021
Bachelor’s Degree in Telecommunication and Wireless Technology
American University of Nigeria – Yola
March 2008 to December 2011
National Diploma in Computer Technology
Benson Idahosa University - Benin
August 2004 to July 2006
SKILLS
• Articulate and Fluent Communicator
• Strong Analytical and Numeric Skills
• CRM Experience
• Team Player and a Quick Study
• Ethical and Result Driven
Microsoft Office/outlook, google sheets/suite
Emotionally intelligent
REFERENCES
Available on request.
Contact this candidate