Muntinlupa Production Assistant

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JONALYN MONTALES

PROFESSIONAL SUMMARY

Friendly and outgoing Barista with excellent interpersonal communication

strengths. Solid experience processing payments, handling food and meeting

customer demands with diligent and well-organized mentality. Certified in safe food

handling.

adp8r0@r.postjobfree.com Focused and versatile professional with undeniable talents in customer service and

specialty drink preparation. Bilingual multi-tasker dedicated to customer service

and engagement. Works great under pressure.

81672527

ACCOMPLISHMENTS

Singapore 430002

• Won excellent service award silver in 2021.

EDUCATION

SKILLS

Associate Diploma : Hotel And

Restaurant Management • Teamwork and Collaboration • Self-Motivated

Philippine Science And • Multitasking Abilities • Decision Making

Technology College,

• Organization and Time • Leadership

Muntinlupa, Alabang, April

Management

2006 • Attention to Detail

• Written Communication • Conflict Resolution

Diploma : Secondary Pacita • Interpersonal Communication

Complex National High

School, San Pedro Laguna,

Philippines, April 2004

WORK HISTORY

Diploma : Primary Pacita

October 2019 - Current

Complex Elementary School

Merci Marcel (Merci Marcel SG Pte Ltd) - Barista /bartender, Singapore

, San Pedro Laguna,

Philippines, March 2000 • Created wide variety of hot and cold drinks in average shifts with consistently

positive customer satisfaction scores.

• Pleasantly interacted with customers during hectic periods to promote fun,

positive environment.

• Cleaned counters, machines, utensils and seating areas daily.

• Developed and demonstrated skillful and creative latte art to engage

customers.

• Created original artwork for specials board display daily.

• Prioritized drink requests while managing interruptions.

• Memorized recipes for specialty coffee beverages and seasonal offerings.

• Complied with standards for merchandising, stocking and storing product.

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• Made and served brand-specific café beverages per day with speed, quality

and consistency.

• Listened carefully to customer requests and created personalized, delicious

beverages, which improved sales.

• Trained new employees in groups and in one-on-one scenarios.

• Educated staff by sharing knowledge and expertise of coffees, teas and

merchandise.

• Trained new team members with positive reinforcement and respectful,

encouraging coaching.

• Prevented infections and maintained store professionalism by cleaning and

sanitizing work areas daily.

• Restocked display cases with attractive arrangements to promote specialty

food items like bagels and muffins.

• Maintained regular and consistent attendance and punctuality.

• Maintained espresso equipment and performed minor repairs to keep coffee

machines functioning properly.

January 2015 - January 2019

Tanuki Raw (crown Pacific Pte.ltd) - Floor Captain/bar, Singapore

• Improved recreational programming based on feedback from customers and

employees.

• Restored customer loyalty by resolving complaints with workers, activities or

services rendered.

• Inspected equipment and facilities for signs of wear or damage impacting

safety.

• Assigned work to staff, set schedules and motivated strong performance in key

areas.

• Quickly learned new skills and applied them to daily tasks, improving

efficiency and productivity.

• Offered friendly and efficient service to customers, handled challenging

situations with ease.

• Proved successful working within tight deadlines and fast-paced atmosphere.

• Performed duties in accordance with applicable standards, policies and

regulatory guidelines to promote safe working environment.

• Monitored company inventory to keep stock levels and databases updated.

• Received and processed stock into inventory management system.

• Maintained energy and enthusiasm in fast-paced environment.

January 2011 - January 2015

Long John Silvers (zensho Food Pte. Ltd) - Assistant Manager, Singapore

• Developed loyal and highly satisfied customer base through proactive

management of team customer service strategies.

• Achieved recognition for contribution to store success by optimizing sales.

• Helped with planning schedules and delegating assignments to meet coverage

and service demands.

• Reduced corporate costs by developing and implementing improved

merchandising, receiving and maintenance procedures.

• Increased sales by driving operational efficiencies and building excellent

customer rapport.

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• Exceeded sales goals and accomplished business objectives by inspiring staff

and promoting target products.

• Completed regular inventory counts to verify stock levels, address

discrepancies and forecast future needs.

• Planned team-building exercises to increase employee performance and job

satisfaction.

• Offered hands-on assistance to customers, assessing needs and maintaining

current knowledge of consumer preferences.

• Monitored cash intake and deposit records, increasing accuracy and reducing

discrepancies.

• Created organization systems for inventory control, merchandising, financial

reports and schedules, dramatically increasing operational efficiency.

January 2005 - December 2008

Kfc (Philippines) - Production Assistant, Philippines

• Reviewed activities for production team to complete tasks on time.

• Communicated with other crew members via walkie talkies to coordinated

production activities.

• Reviewed production specifications to verify accurate weights and

measurements prior to mixing ingredients.

• Assisted crews with set building and pointed out problems that could be

potential safety issues.

• Isolated and prepared equipment for corrective and scheduled maintenance

procedures.

• Realigned production schedules to factor in changing conditions such as

materials shortages and evolving designs.

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