Referral Specialist Administrative Assistant
Resume:
Ravenna Stewart
PROFILE
Specialist and technician with the ability to plan, coordinate, and execute administrative assignments with minimal direction and supervision. A team player who can work independently and, in a group setting, provide excellent customer service, and lead others to accomplish tasks and reach goals and objectives within the workplace.
Work Experience
AMW Inc., Savannah, Georgia
Referral specialist and technician
02/2018-01/2022
Verified patient insurance
Answered all outgoing and incoming calls
All outgoing and incoming referrals
Authorized radiology
Contacted hospitals to schedule MRI's, CT scans, ultrasounds, EKGs, and X rays
Sent referrals 2 physicians’ offices
Tested for neuropathy (3N1 Test)
Kept office equipment clean for patients
Scheduled appointments for wound care, physical therapy, and home health
OB/GYN center, P. C/Southeastern OB/GYN Center, Savannah, Georgia
Administrative Assistant
05/2015-12/2017
Performed duties and responsibilities as an administrative assistant to the medical office
Provided principle administrative services to support three (3) physicians, and a front desk supervisor overseeing six (6) employees
Maintained daily schedule for clinical, academic, and administrative tasks
Scheduled all surgical procedures and ensured all insurance certifications
Accepted payments; verified that all payments were posted to patients’ accounts
Savannah Neurology Specialist Center, Savannah, Georgia
Referral Assistant
06/2010-05/2015
Performed general administrative and clerical functions for the Medical Center
Maintained the doctor's calendar and office files
Served as official greeter, information, and communication person for the office
Scheduled medical appointments; organized and maintained client's electronic files
Briefed patients on what to expect from sleep studies
Assisted doctors with medical referrals
Updated patients’ electronic health records and insurance information and verifications
Verified patient insurance coverage
Handled multi-telephone line, took accurate messages, and routed them accordingly
Pre-certified all radiology testing
All outgoing and incoming referrals
Chatham Medical Associate, Savannah, Georgia
Administrative Assistant
01/2002-05/2008
Greeted, screened, scheduled, and directed patients to examination rooms
Maintained patient accounts by obtaining, recording, and updating personal and financial information
Coordinated all activities for physicians and the office
Performed clerical duties related to clinical services including faxing laboratory
Prepared annual credentials, renewed forms and files with hospital practices
Drafted letters for physicians and other clinical staff
Referrals
Answered all outgoing and incoming calls
Smoke Signals, Savannah, Georgia
Manager
09/1999-12/2002
Maintained quality service by enforcing quality and customer service standards; analyzed and resolved quality and customer service problems
Identified trends and recommended system improvements
Accomplished financial objectives by forecasting requirement; Prepared an annual budget; scheduled expenditures; analyze variances; initiated corrective actions
Maintained staff by recruiting, selecting, orienting, and training employees
Contributed to team effort by accomplishing related results as needed
Education
Alfred E. Beach High School, Savannah, Georgia
High School Diploma, General Studies, May 1991
Savannah State University
General Medical Courses, 1991-1992
Savannah Technical College, Savannah, Georgia
General Medical Courses, 1992-1994
Skills
Able to work with computers and any software
Effective communicator and active listener
Leadership
Provide excellent customer service
Able to work both independently and in a team setting
Time management
Organization
Personal Information
Address
4506 Springhill Road
Savannah, Georgia 31404
Phone
912-***-**** (Mobile)
***********@*****.***
REFERENCES AVAILABLE UPON REQUEST
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