Qa Analyst Lead

NICK KOURASIS

Senior Quality Assurance Analyst/Lead

************@*****.***

** ******* *****, ******

Jersey City, NJ 07307

Cell phone: 917-***-****

SUMMARY

Extensive and diversified experience as a QA/QC Test Lead / Senior QA Analyst with BA and UAT execution and support, with experience in creating and implementing Test Plans and performing analysis for creating and executing manual Test-Scripts supported by existing QA environments and client/server-based systems in relation to Y2K, EURO, WEB based, e-commerce/e-banking apps and ad-serve environments under Agile methodology. Experience with focusing in QA Functional / Integration / Regression and UAT testing as needed.

Utilized different QA tools such as Test Director/ALM-QC as a reporting, test-case planning and creation, requirement gathering, and defect tracking/reporting tool.

Experience leading daily meetings for defect remediation and reporting for onshore and/or offshore progress of the QA/UAT teams involved.

Conducted weekly/biweekly meetings for offshore training as needed and reporting/updating.

As a QA/UAT team-lead, experienced with initiating requirement reviews and creating documentation for software Web testing process and web-ad-client deployments to best fit client’s process and ROI expectations. Performed, supported, and documented software and hardware maintenance in client server and web hosting, e-banking, Ad-Server, e-Commerce and Web-Test environments. Working with SDLC/STLC processes and Waterfall, Agile, Iterative methodologies as well as working with BA as BA-support for requirement gathering/review and updates for new and existing projects under UAT test.

Ongoing project support for HR, UAT, Sales and IT departments.

Gathered information and put together troubleshooting procedures to meet audit requirements and for Help-Desk support purposes.

Experience in building test conditions and test scenarios for relevant sign-on and security projects for UAT-testers to perform accessibility testing.

Performed evaluation of utilities prior to client review/decision on acquisition.

Provided support to network and Help-Desk teams as a QA Lead/rep. for hardware verification and software post implementation.

Performed UAT support regarding requirement implementation for pre-sign offs assisting with system verification.

Supporting SaaS initiatives and worked with the Dev/Support team for requirement/code-fix analysis in a daily scrum meeting for version review and resolution updates on existing Claims/Workers Comp and Policy-admin client modules.

PROFESSIONAL EXPERIENCE

Insight Global / DXC-Kansas Modular Medicaid System

Senior QA Analyst Lead 10/2019 – 03/2021

Requirement Review and Technical Script creation utilizing HP-ALM.

Review of existing scripts, editing, and adding steps based on Requirement updates.

Working with the offshore team to verify that requirement translation-to-Test-Case creation does not erode functional/regression testing goals.

Review environment connectivity (and availability with operations) based on setup-requirements prior to executing the test-scripts to verify for any discrepancies while testing the application.

Assist on-shore team members with Requirements-review and clarification of test-script steps, making adjustments were needed for QA and also updating the UAT scripts.

Working with SMEs to identify the defect issues created are associated correctly with the Business requirement and script-steps.

Assisting with Unit-testing prior to deployment in the QA environment.

Based on QA signoffs, verify the UAT scripts and update as needed for easier UAT processing and validation.

SCOR Re-Insurance (New York, NY) 07/18 – 02/19

QA/BA/UAT Analyst Lead

BA/QA/UAT support on the company’s online tool, providing ManagingGeneralAgent and TPA support for the re-insurance products client offers such as Fire, Inland Marine, Homeowners, Auto-Physical Damage and Boiler and Machinery, Claims – (covering a wide spectrum of liabilities) and reporting.

P&C review of contract pending on delivery of online customer changes to contract terms already approved and BA-review pending.

P&C review of contract changes approved based on underwriter changes to be approved by client, based on claim pending (Property coverage rules review pending for the claim)

Devops environment with collaboration from the Vendor for scripts available for testing and defect coverage (and script buildup for that)

For Accounting purposes as well as for liability and audit research (claims related), integration and verification tests were performed to check system connectivity, relevant response and re-insurance relevant coverage to verify and match Bordereau (front-end) and Omega (back-end) results based on data identification after processing utilizing the test-environment.

Analysis of the BRD was followed by a rough draft of the requirements setup in a test-case format and sent for approval by the Senior BA from both Client and Vendor. After approval, detailed test-scripts were created to support the testing for the released version to QA/UAT environment.

Utilizing basic SQL to verify correct data populating the database and correctly displaying within the GUI upon request from the application navigation handles.

Daily progress meetings took place to review defects found (either critical or UI) while reviewing the BRD with other QA members (Onshore and/or offshore). Reporting of progress and updates was sent to management.

For QA, initiated automation review of existing script library for functional coverage and possible integration use.

oStarted the test-plan with automation requirements, script setup and testing schedules.

oIdentified the scripts to be used for the basic functional coverage of the application.

oReview process with the PM and BA team members.

For UAT, verified that the business requirements are represented in the test-case library and scripts are structured/build based on them.

Review (certain)scripts with Business (analysts and members of production support) to verify functionality and coverage of certain flows that are key to the business plan.

Amazon Fresh (Elizabeth, NJ) 11/17 - 06/18

QA Test Delivery Analyst Lead

Assist in the UAT-verification tests for the delivery of QA-tested mobile-navigation in production. Accepted this sort term contract due to relocation plans.

Working with Vendors to identify delivery issues and carry out integration testing based on the hand-held GPS devices running Android OS under two different mobile-carriers.

Provide weekly input on updates-review based on Production image testing (UAT) utilizing the Handheld devices based on Android OS and reporting issues, either reporting (from device) or connectivity with the vendor.

Tested final version in production environment utilizing basic navigation for product identification and connectivity tests to verify connectivity stays on and if it degrades what is the reason. (Mostly a Vendor test verification).

Geneva Consulting / CBS-IT (New York, NY) 02/17 – 05/17

Senior QA Test Lead

Assist PM and BA with requirements gathering and provided guidance to the QA Team with test-plan creation/review, QA Test (scripts and reports) and UAT Process Documents that adhere to Sarbanes Oxley certification (required for Auditing purposes).

Provide overall QA/UAT test scripting and Requirement gathering/verification, including review of existing test-scripts to identify discrepancies and support Media related functionality with Business-to-Business support for the Media based application upgrade under test.

Reporting daily (to the team) and weekly (to management) updates based on reporting schedules identified by the PM and the overall Project Plan, regarding requirement gathering and test case creation.

Assisting Team resources to meet project deadlines utilizing the official documentation that the technical-writer and CBS-IT was putting together to meet client expectations and also for the Sarbanes Oxley certification requirements.

Participated in the scheduled Vendor/Client meetings identifying unclear delivery requirements pointing out weak points of delivery and implementation processes (vendor related) and making suggestions to improve. Adjustments made for future deliveries accordingly.

Review of DEVOPS process utilized by the Vendor with PM and Business support analyst to prioritize.

oWorked with vendor to identify versioning and available environments for testing.

oAssisted with the script analysis to see if the requirement needs are met.

oDefect presentation and handling by the vendor and retest process.

oBuilt process and final inclusion of the fixes prior to retest and UAT

oReport access and delivery to teams and management.

oProcess review with BAs and management to locate and secure funding for automation initiative.

Insight Global / Accenture Duck Creek (Baskin Ridge, NJ) 10/15-11/16

Senior QA Analyst SAAS support Lead

•As a Senior Tester for the company's SAAS (Software as a Service) team; tested P&C processes, executed CLAIMS test-cases and provided Client release-version support utilizing the Selenium-based in-house tool (TAC).

•Utilized Azure to identify different functionality and options when the team was constructing solutions for clients in need of services between teams involved in Insurance claims .

•Received training on Policy Admin and Claims specific functionality for the Duck Creek client modules.

•While supporting SAAS initiatives, worked with the Dev/Support team for requirement/code/fix analysis in a daily scrum meeting for version review and resolution updates on the existing CLAIMS client module.

•Provided client support for issue resolution while in Test/Prod/Release phase and assisted in the daily SAAS/QA activities.

•By identifying the appropriate script library (manual/automated) script-execution was carried out based on the requirements or fixes to run integration as part of the claims-maintenance team.

•Creating new test-case(s) as deemed necessary utilizing TFS, to be tested in the supported client test environment(s).

•Utilizing the below tools in a Devops environment to produce scripts and retest them and report faster prior to UAT and client delivery.

• Using MTM to handle the test script library and updated test status, while also providing reporting status.

•Utilizing SQL to verify new data usage and functionality for Client fixes in SaaS/Web environment as well as for the use in IOs / Android test environment.

•Provide UIT as needed, retesting fixed Defects, verifying data output with SQL and also verifying release requirements and updates integrity prior to UAT deployment.

•Provide functional support for Business to Consumer Policy creation and also verified the Business-to-Business integration process based on user sign-on and security setup/user-access on webserver allocated for the customer test sessions.

•Moved into the Claims-Maintenance department supporting releases/updates and fixes for the BASE version of CLAIMS software and Workers Compensation (all module inclusive, not client specific like SaaS was focused on).

•This included defect remediation and retest/regression based in a VM-Cloud environment supporting integration testing as well as functional, depending on requirement updates/defect/fixes from either QA-testing or Client based (specific version) defects.

•All testing, regression and defect related was processed in TAC the in-house automation tool.

N-Tier / AIG (Jersey City, NJ) 10/12 – 04/15

Senior QA/BA Lead

•Assist BAs and PMs with requirements gathering and provided the QA Team with test-plan and test-case data and design.

•Assist BAs with requirement changes and updates as well as oversee QA team members with scripting Functional and Integration test-cases utilizing SQA guidelines. Used Quality Center 10.0 as test-case / defect creation, remediation and reporting tool.

•Responsible for testing ‘Forms and Endorsements’ during the development effort of Property-Casualty, Commercial and Financial Lines for National coverage.

•Supported UAT releases and at times executing UAT tests with Security verification based on SSO with 256-bit security.

•Performed UIT in selected releases covering versioning and specific requirements as requested by Business management for scrum testing coverage.

•Performed functional and regression for iSuite as a subordinate system of the online Complex Commercial Underwriting System.

•Worked together with BAs and Developers to clarify existing/new requirements for P&C functionality that had updated Policy and/or Claim functionality in order to update the required test-cases/scenarios.

•Worked with offshore for timely delivery of the above and to update the offshore group with any changes/additions to the requirements providing direction as needed.

•Tested and regression/validation tested requirements in different environments to verify use through business collaboration.

•Oversee and lead Release Managements process as well as oversee, managed and reported on testing of GUI, eFile, eDelivery and Issue-Policy Business Rules and Functionality.

•Utilized QC-10/ALM as a Test-Case, Defect remediation and reporting tool for above.

•Verified sign-on access protocol/rules/results in the back-end systems prior to finalizing the policy in the new front-end system.

•Verified reports created in the back-end and data entered through new proprietary GUI (AIG developed) after policy creation.

•Performed compatibility testing on incoming Win-7 environment and outgoing Win-XP to verify functional consistency.

MetLife (South-West Jersey, NJ) 04/12 – 07/12

Security QA engineer Lead

•Review the Security requirements/protocols/policies already setup and in effect and created scripts with expected results for the Web-Sense to Bluecoat Security-tool conversion.

•Worked with the BA department to clearly identify, prioritize and provide the changes requested with Bluecoat implementation for requirement update.

•Tested and verified existing policies utilizing IE7 and IE8 under the official windows-XP OS future Win-7 images under test and selected (by MetLife Operations) Android and tablet devices to verify integration and compatibility.

•Created test cases to be utilized in-house for Network security related Functional tests, Integration and cross-browser compatibility testing as well as detailed scripts to verify Blacklisted and Whitelisted sites utilizing existing and updated policies.

•Testing Desktop and Laptop Image setup based on XP-OS, compatibility and build process utilizing the official Desktop image and the three most used laptop models in MetLife.

Bloomingdales.com, (New York City, NY) 10/11 – 02/12

QA/Support Analyst

•Responsible for performing functional e-commerce testing, integration (e-commerce functionality verification in a B2C (business to consumer) environment) and UAT coverage (post QA sign-off) of web-testing and ad-serving for the ever-changing Bloomingdales.com site.

•Performed above on a windows-based OS, as well as iOS and Android phone/tablet for verification of released to production images and associated information.

•Utilized the latest Selenium installation to run existing regression tests on Web-Page Header and Footer menu items and formatting.

•Was part of a team of 6 QA specialists supporting a team of 8 programmers, 10 Market analysts supporting their Marketing Teams and more than 10 product specialists, testing different assets testing; verifying 3 different cookie serving action builds weekly.

•Worked within an Agile testing environment with SCRUM sessions daily.

•Tested utilizing Apple and android devices to verify access to the test sites.

Tested sign-on access and account utilization via multiple IDs with various/different access privileges.

Real Soft, Inc. - Client: Daiichi Sankyo, (Parsippany, NJ) 08/08 – 02/11

Senior QA/BA Analyst Lead

•As QA Lead for the OS upgrade project (from XP to VISTA), delivered QA analysis, UAT setup and support and content verification, creating audit scripts written for the MS-XP to VISTA upgrade initiative.

•Performed integration, functionality, compatibility and UAT testing regarding existing applications, either PC-based, Web-based or legacy based (with GUI front-end) within the upgrade process. Testing was carried out utilizing scripts put together from requirement research utilizing BA resources.

•Participated in CITRIX testing and compatibility verification under MS-VISTA, between local and overseas (UK) connectivity. Interacting with multiple business units to assist in the roll-out of Vista and verify their applications meet the OS/business requirements with a no-issue tolerance regarding SSO and Internet/Intranet access and security with the laptop image distributed.

•Cross Browser Compatibility Testing, IE6/IE7, Mozilla Firefox, Opera

•IOs testing, setup and troubleshooting for select devices supporting doctors in private practice and Field techs as well as supporting and overseeing external Medical Facilities and competencies.

•Utilized JIRA to document and track defects for the projects that I was responsible for.

•Testing and verification of functionality on Apple iOS utilizing i-Pad and i-Phone devices.

•Created/updated test-cases/scripts for functional and compatibility steps as well as updated results after testing was completed.

•Assisted BAs responsible for the assigned projects with requirements gathering, overview and documentation creation.

•Working with identified Marketing Teams to verify compatibility and requirements-gap with upgraded OS, supporting them in the Release Management process based on their field of interest and database and security access.

•As QA/UAT Lead assisted HR with the testing and the deployment of a vendor application (Taleo/Vurv) that is supported and used by HR for their day-to-day inter-departmental activities

•Ongoing project support for HR, SAP, Managed-markets, Sales and IS departments.

•Provided SAP verification testing (functional) support for Windows Server 2008 R2 upgrade after the OS upgrade.

Exposure to SRM module by reviewing the Specs/BRD with the SAP admin/BA. Created GUI based scripts for QA and UAT testing, verified by the admin and used for QA and the UAT team for verification. Basic support provided for UAT. Worked together with dev-personnel as well as the admin/BA to verify functionality steps and issues (during test) that came up (to create the correct worded defects with screenshots).

•After QA sign-off provided UAT testing support and received signoff from BA prior to release to production servers.

•Performed as QA lead for the Intranet and Internet update conversion and transfer of existing data onto the new platform to be released in production by end-of-year 2010 with SSO functionality and directional security verification.

•Performed as QA-lead for the test-management and deployment of new Contract Management app (iMANY) for Marketing and Legal Departments, streamlining the everyday DSI responsibilities with various vendors, medical facilities, and private Doctors.

•Provided test-support and updated test-scripts for IOS coverage for I-Phone and I-Pad requirements for internal and for field coverage.

•Aided with tech support and UAT verification/sign-off procedures for the successful setup, testing and delivery to production of a collaboration-tool based on Liferay, introduced to streamline the PMO process to handle existing and newly introduced projects in-house, from inception to deployment.

Keane, Inc. / Client: Fidelity Labs, (Boston, MA) 10/07 – 04/08

Senior Audit Test Lead

•Performing QA analysis writing detailed QA-Test scripts and Test Cases utilizing Test Director/QC for in-house applications having real-time reporting and transaction capabilities for the stock market regarding domestic and foreign stock/bond trading through a 128-bit secure environment. Utilized SSO/firewall protection/verification based on the XP/Vista platform, utilizing XML, Java and proprietary Fidelity secure verification/identification Technology meeting business requirements and proprietary Fidelity secure policy procedures.

•Assisted BA responsible for Wealth Management projects with requirement verification and prioritizing based on the Wealth Management options covered per scheduled QA testing sessions.

•Assisted the testing on multiple platforms iOS, Windows and Android and mobile devices

•Participated in SCRUM meeting and made the call during the daily defect-remediation meetings as to if an item is in a 'done' status and mark them closed or ‘failed’ and/or seek alternate ways of resolution.

Keane, Inc. / Client: UBS AG, NY-NJ, (Jersey City, NJ) 01/07 – 09/07

Senior QA/Team Lead

•QA-lead on Money-Market project that performed QA analysis and wrote detailed QA-test plans and Test Cases utilizing Test-Director for the in-house application performing foreign and domestic bond trading through a 128-bit secure environment with SSO / firewall protection / verification based on the XP platform, utilizing XML and Java.

•Participated in SCRUM meetings with PM and development teams to access the delivery progress of fixes and or required functionality in multiple Mortgage-Backed Securities, using SQL2005 and Sybase for required queries in the different application systems for test data gathering, verification and availability which were a pre-requisite for the test cases under construction/test.

•Creating test procedures for manual testing of User requirements and to assist Automation of the existing Test-Cases utilizing Load-Runner for recording purposes.

•Test and verify the conversion of Test-Director to Test Director/QC for the projects I am responsible for, verify the information remains in the correct database upon reassignment to Test Director/QC and train 2 people on the use of the projects requirement gathering creation and mgmt. in QC.

Keane, Inc. / Client: TIAA-CREF Teachers Ins. (Mid-Town NY, NY) 11/05 – 12/06

Senior QA Lead Analyst

•Team-lead responsible for QA analysis and writing detailed QA-test plans, test cases and scripts for back-end and windows-based OMNI suite applications performing Payout/Disbursements and Tax accounting as well as WEB-based applications for participant account update and administration; through a 128-bit secure environment with firewall protection/verification based on the NetWare/XP Professional OS platform build. Managing a team of 6 business users (SME), for the purpose of assisting in QA process and creating actual results for pre and post testing verification/comparison with the existing results me and my team created and gathered in an Excel matrix.

•Transferred responsibilities into the WEB-testing group. Working with 5 business users allocated to the projects, providing Test-Plans, Test-Scripts and data information to be used in the testing and verification of the application version under test.

•Assign test cases/modules to allocated marketing reps for Marketing Team assistance and assist with testing and verification work delegated between the users and the Business Analyst regarding the projects mentioned above.

•I helped the UAT group for Wealth Management projects to synchronize environments with the correct code migrations and run Test Cases in the pre-production test environment in support of the fixes/updates delivered by Dev. and tested/verified by QA.

Older consulting assignments:

Direct Revenue LLC, NY, (Downtown - SOHO - New York, NY) 02/05 - 09/05

Senior QA-Lead

TSR Consulting 09/04 - 02/05

Client: TIAA-CREF QA Analyst Lead (NY, NY)

Princeton Information 10/00 - 07/04

Client: JPMorgan Chase, NY, Senior QA Analyst/Team Lead (Water St., NY)

Dial-up and web-based/communication-based projects.

Aquent 06/99 - 09/00

Client: Bankers Trust, (Downtown NY)

Senior QA Analyst/Support Lead

ACH support and QA projects.

Enterprise Engineering, Inc (Downtown NY)

In-House: Senior QA Analyst/Lead, Enterprise Engineering, Inc. 01/99 - 05/99

Client: Prudential Assets, NJ, QA Manager 04/98 - 12/98

Software Guidance

Client: Bankers Trust Co., NY, QA Analyst (Downtown NY) 10/97 - 04/98

Client: SIAC-NY, QA Analyst (Metrotech - Brooklyn, NY) 09/96 - 10/97

Zeitech

Client: NYNEX, NY, QA Analyst Lead (Downtown NY) 03/95 - 09/96

Client: NYNEX, NY, QA Systems Analyst (Downtown NY) 09/94 - 12/94

Microbank Software Inc., Customer Service / QA Support (NY, NY) 03/94 - 08/94

Goldman Sachs Trust Co, QA Communications Analyst (NY, NY) 08/93 - 03/94

PC/Network Administrator, Unisoft Microsystems (Queens, NY) 08/90 - 07/93

QA engineering Specialist, IBM Corporation (Brooklyn NY) 08/89 - 08/90

EDUCATION

Mechanical Engineering, Drexel University, PA

Major in Mechanical Engineering

Transfer to Deere College, Athens Greece

CIS Deere College, Athens Greece, CIS major

oParticipated in the CIS dept. lab as Computer lab assistant and mentor for junior students.

Transfer to New York City Technical College, Brooklyn, NY

New York City Technical College, Brooklyn, NY, CIS major

oPart of the CIS dept. lab team, acted as Computer lab assistant and assist junior students.

oPerformed part time trainer duties on MS products, PC-communications, Software setup and troubleshooting.

TRAINING

/ Rational University / QAI methodologies

/ Segue 4-Test scripting / Quality Management Association (QMA – affiliated with QAI) New York member.

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