Customer Service Operational Manager
Resume:
Gregory Watson
Atlanta, GA ****1
(P) 678-***-****
Email: *************@*****.***
Objective: To secure a position within an organization that will utilize my office management skills, customer service and administrative experience. To use my education, skills and past experiences in a way that is mutually beneficial to both the organization, myself that will allow for future growth and advancement.
Qualifications: I have over 18 years of Customer Service, Administrative and Clerical experience in providing varied administrative and clerical services to the various organizations listed in my resume. I have supervised administrative support staff, temporary employees and interns. Prepare, review, distribute and file routine correspondence, memorandums, letters and reports. I am skilled in communicating and interacting with supervisors and other staff members in using standard office software e.g. Microsoft Word, Excel, PowerPoint, Publisher and Access. Skilled in Operation of Computer Systems (Hansen, Oracle, Enquesta, and ECMS). I perform Basic Accounting Task, Proficient in Data Entry/Keyboarding typing 100 keystrokes per minute. I am able to carry out special projects of an administrative or office operations nature. Answer calls, respond to general phone, email or written inquiries. Relay message; receive, process and distribute mail. Maintain Department records and files. I require very little supervision and can work independently. I am also a team player and great at solving problems; I take pride in my work follow directions well and am wiling to learn new skills. I am dependable, honest and very hard working. I have a good attendance record and I am very ambitious, cooperative, open minded and polite. I also meet deadlines, record facts carefully, and enjoy helping others.
Education:
1995-1999: Morris Brown College – Atlanta, GA
Bachelors of Science Degree – Business Administration Experience:
October 2021-December 2021: Dekalb Cty Superior Court Accountability – Lab Tech Decatur, GA
• Run the Lab Daily
• Take samples from participants
• Ran each sample in the thermo system
• Schedule monthly drug screening for participants August 2021 – October 2021: Dekalb Cty Magistrate Court- Application Processor TLAC Decatur, GA
• Assist customers with uploading their application.
• Upload all documents to customers files.
• Set up appointments for customers.
June 2021 – August 2021: Modivcare – Customer Service Representative Atlanta, GA
• Assist customers with transportation to there medical appointments.
• Assist Spanish customers with an interpreter.
• Answer phones.
• Handle customers complaints.
• Answer customers questions about transportation.
• Respond to customers emails.
• Handle gas reimbursements for customers.
July 2020 – June 2021: Ultimate Staffing – Customer Service Representative Sr. College Park,GA College Park Utility
• Answer phone calls from customers.
• Process utility payments.
• Process utility applications.
• Set up payment arrangements.
• Schedule turn on and turn off of electricity.
• Explain utility bills to customers.
October 2016 – July 2020: City of Atlanta, Dept. of Watershed Management Atlanta, GA Water Service Rep. Sr/Customer Service
• Prepare orders to install, remove and repair meters, post, disconnect, restore, or verify services and to perform other service related changes.
• Process temporary water meter applications, assessment fees and meter.
• Answer customer questions, investigate and resolve complaints pertaining to utility billing procedures: compute and prepare water bills: review, audit, analyze and reconcile customer billing records and make adjustments as needed.
• Performed data entry functions by keying data into computer system; enter, retrieve, review or modify data in computer database.
• Served as liaison for leadership and staff.
• Prepare reports to communicate outcomes of quality activities.
• Ability to facilitate small teams in root causes analysis. August 2016 – October 2016: City of Atlanta, Dept. of Watershed Management Atlanta, GA Customer Service Representative Billing Specialist
• Edit bills for water utility services
• Performed data entry functions by keying data into computer system; enter retrieve, review or modify data in computer database
• Served a liaison for leadership and staff
• Investigates customer complaints and non-conformance issues
• Prepares reports to communicate outcomes of quality activities
• Ability to facilitate small teams in root causes analysis June 2013 – December 2016: Crown Plaza Ravina Hotel – Guest Service Agent/Night Auditor Atl,GA
• Assist guests with hotel reservations.
• Check guest in and out.
• Receive payments.
• Provide Quality customer service with service information.
• Managing multiple clients and dealing with confidential information.
• Complete all associated paperwork including call logs, reports and documentation for work Performed.
• Research requests, problems, and complaints and initiate appropriate action; generate work orders to resolve service issues.
• Perform data entry functions by keying data into computer system; enter, retrieve, review or modify data in computer database.
August 2010 – June 2012: Holiday Inn Hotel – Room Operational Manager Atlanta, GA
• Assist guest with check in and out of hotel.
• Was over housekeeping.
• Guest Services Agents.
• Reservations Agents.
• Making reservations.
• Taking payments via cash or credit cards.
July 2008 – August 2010: Riley Call Center – Operator Manager Kennesaw, GA
• Managed a team of 30 people.
• Answer calls from customers with wireless service.
• Discuss bills with customers.
• Process payments for service.
• Handle escalation calls.
REFERENCES UPON REQUEST
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