Koren Lisella

*** **** ******

Bristol, Connecticut 06010

203-***-****

adp8og@r.postjobfree.com

TD Bank Middletown, CT

Store Supervisor January 2018 - Present

Greeting and interacting with customers, helping them achieve their financial needs. Working closely with the Management Team on coaching and growing our Team. Partnering with the Head teller to make our teller staff stronger and more knowledgeable, so they can in turn help our customers by giving them a better experience. Developing the employee schedule.

Establishing plans and goals for the Team and the Store to work towards common goals; setting SMART plans with the Team.

Performing cash audits on Teller cash drawers, vaults, TCRs and ATMs CVS Canton, CT

Store Manager August 2013 - December 2017

Greeting customers and upholding sales conversations to determine customer needs. Establish and implement policies, goals, objectives, and procedures for their department. Review operational records and reports to project sales and determine profitability. Monitor customer preferences to determine focus of sales efforts. Direct, coordinate, and review receiving and shipping operations. Receive, process, and merchandise store and pharmacy deliveries. Follow company mapping to merchandise seasonal and promotional settings. Oversee store operations; including auditing, cash control, sales goals. Employee coaching and development, regarding sales, customer experience, and service. Review quarterly and yearly reporting to forecast plans and change. Customer interaction including greeting and welcoming customers into the store, determining customer needs, and ensuring needs are met satisfactorily.

Develop and implement strategies regarding new business, added business, and customer retention. Radio Shack New Britain, CT

Store Manager February 2012 - August 2013

Cash control, opening and closing the store. Inventory control, performing inventories daily and quarterly. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing program improvement. Interview, hire and train new employees.

Perform sales floor work, such as greeting or assisting customers, stocking shelves or planograms. Implement product-marketing strategies, including advertising campaigns or sales promotions. Blockbuster Naugatuck, CT

Store Manager September 2000 - February 2012

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Prepare budgets and approve budget expenditures.

Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.

Manage staff, preparing work schedules and assigning specific duties. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Plan and direct activities such as sales promotions, coordinating with other department heads as required. Daily store procedures, opening and closing the store. Handling cash and inventory. Greeting and assisting customers.

Education

Crosby High School Waterbury, CT

High School Diploma

Professional References

Harmony Pasquariello 860-***-****

District Training Store Manager for Blockbuster

Jennifer Villano Maudsley 860-***-****

Store Manager for TD Bank

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