RESUME :

Akhona Nikiwe Mbanjwa

*. Personal Information.

Full Name: Personal Information: Contact Details:

Akhona Nikiwe Mbanjwa DOB: 15 April 1985

Female

Email: adp8ne@r.postjobfree.com

South African

Cellphone: 079-*******

Address :31 The Algarve

Mount Fletcher

Paulshof

2191

2. Overview.

• Akhona Mbanjwa is an aspiring multi-disciplinary professional, who aspires to dedicate her career to alleviating social injustices.

• I take comfort in working in working in a fast paced, hands-on, growth orientated environment.

• I possess excellent communication skills and with the ability to work to an excellent standard under considerable pressure, whilst presenting a positive image.

• Working with people from different spheres and making a positive contribution towards society is something that gives her emotional fulfilment

• I pride myself in continuously enrolling for tertiary courses, as I believes that education is power.

• My short- term is to work towards my BCom Law degree. 3.Educational History

• Currently enrolled – BCom Law (Unisa)

• FAIS/RE5 ( Bytes Technologies) 201.

• Customer Care (Bytes Technologies) 2008.

• Matriculated: UMbilo High School, Durban, KwaZulu Natal ) 2003 4. Employment History

1. Itec Tiyende

MARKETING & BIDS COORDINATOR May 2021 – Current

Description:

Bids:

• Work with the key stakeholders to produce bid documents, proposals and

• Conduct intelligent analysis of brief documents, assessing scoring criteria and flagging potential issues

• Lead the preparation of multidisciplinary lead consultant bid documents, RFPs, PQQs and EOIs

• Participate in meetings for significant bids to capture the bid themes, key team members and case study projects

• Ensuring that all submissions are well written, you will assist with collating submission documents - ensuring accuracy of input, proof-reading and spell checking

• Assist in the design and production of material relating to the client presentation stage of the bid process.

• Ensure external documentation is compliant with the brand guidelines and bid templates available

Marketing:

• Planning and executing of tactical marketing activities. This includes promotions, event scheduling, set ups, cost management and management thereof

• Branding for events and promotions to ensure visibility of the brand

• Creating visibility of internal and external marketing events and activations

• Assist with developing collateral to support marketing activities and campaigns

• Draw up a comprehensive promotions and events plan

• Drive the promotions and events function to ensure successful measurable campaigns

• Maintain brand identity/ be the custodian of the brand

• Create and maintain relationships with agencies and vendors (briefing of artwork and promotional items, promotions and events)

• Manage the activations agency – their spend and outputs

• Administrative responsibilities

SKILLS AND KNOWLEDGE PROFILE

• Demonstrable experience of producing high quality design for print and screen

• Able to build successful internal and external relationships

• Experience with bids and tenders, specifically bid writing

• Fantastic communication skills both verbally and written

• Attention to detail and excellent time management

• Significant IT experience, specifically in Indesign, Adobe Illustrator, Word, Outlook, Excel, and Power Point.

2. Itec Tiyende

EXECUTIVE ASSISTANT May 2018 – May 2021

Description:

• Provide high-level administrative support to the Executive Directors

• Assist Directors and Managers with requests for information

• Perform clerical functions such as preparing correspondence

• Compile adhoc reports as and when requested

• Assist in the completion of CIPC forms and supporting documents to make company changes

/ registrations in the group

• Ensure all legal agreements / documents are scanned & filed electronically and manually

• Schedule meetings and appointments for executives

• Arrange conference calls for the Executives Receive visitors on behalf of the Executives

• Manage international and national travel bookings including visa paperwork completion, flight, car and accommodation bookings

• Act as a liaison between travel agents and staff members and Executive directors

• Ensure Purchase Orders and re-charges are completed for all travel expenses

• Manage the administration of travel invoices and submit these to the accounts department

• Contact banks with regards to passwords and reset forms

• Manage the completion, authorisation and correct processing of Forex transfers

• Assist Auditors with the collection and collation of documentation during the auditing process to minimise interactions with managers and directors

• Assist other departments with administration from time to time SKILLS AND KNOWLEDGE PROFILE

• Planning and organising: Establish courses of action to ensure that work is completed efficiently.

• Managing work: Effectively manage one’s time and resources to ensure work is completed efficiently.

• Work standards: Assuming responsibility and accountability for successful completion of assignments or tasks.

• Communication: Clearly conveying information and ideas in a manner that engages the audience.

• Building trust: Interacting with others in a way that gives them confidence.

• Information monitoring: Setting up ongoing procedures to collect and review information needed to manage activities

3. Itec SA

LEAD GENERATOR October 2016 – February 2018

Job Description:

• Promotes/sells/secures orders from existing and prospective customers through a relationship- based approach.

• Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.

• Actively does cold calling and direct sales telephonically and through canvassing different areas in-person to existing and prospective customers.

• Establishes, develops and maintains business relationships with current customers and prospective customers to generate new business for the organization’s products/services.

• Research sources for developing prospective customers and for information to determine their potential.

• Develops clear and effective written proposals/quotations for current and prospective customers.

• Expedites the resolution of customer problems and complaints.

• Coordinates sales effort with marketing, sales management, accounting, logistics and technical service stakeholders.

• Analyses the territory/market’s potential and determines the value of existing and prospective customers value to the organization.

• Identifies advantages and compares organization’s products/services.

• Plans and organizes personal sales strategy by maximizing the Return on Time Investment.

• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

• Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas. 4. Nedbank - Card Division

RETENTION CONSULTANT May 2011 – Sep 2015

Job Description:

• Focus on client retention and efficient quality service.

• Identify needs and prepare value add offer to meet client’s needs prior to making a call based on data provided.

• Communicate value add proposition to client.

• Fulfil client needs and / or resolve issues.

• Escalate on value proposition where appropriate.

• Identify any cross-sell opportunity and refer.

• Respond to and process retention leads or work from pre- loaded data and new leads- process is a FIRST Call Resolution.

• Complete all on call capturing accurately and quickly.

• Provide ongoing feedback for continuous improvement.

• Deliver consistent client experience adhere to SLAs, compliance, and regulatory requirements of set objectives

5. AIVEE

PA January 2006 – 2007

Job Description:

• Assisting in arranging meeting venues and Co-ordinating meetings

• Invoice payments, filing and balancing of budgets

• Booking of travel arrangements both locally and internationally

• Managing the inbox for the Executive manager

• Preparing documents for the Board /Executive meetings

• Checking expense account activities and insuring manager has gone through these

• Ensuring all working tools are working properly e.g. computers & printers

• Maintain confidentiality of information legal contracts

• Assisting in arranging meeting venues and Co-ordinating meetings

• Invoice payments, filing and balancing of budgets

• Booking of travel arrangements both locally and internationally

• Managing the inbox for the Executive manager

• Preparing documents for the Board /Executive meetings

• Checking expense account activities and insuring manager has gone through these

• Ensuring all working tools are working properly e.g. computers & printers Maintain confidentiality of information legal contracts

5.References :

Pritesh Vallabh Shakila Ramdeen

Lead Generator & Retentions Team Leader Retention Team Leader ITEC Cambridge Commercial Park Nedbank Contact Centre Regent Street 62 Siphosethu Road

Paulshof Durban

2144 4300

011******* 031*******

Xolile Mxo Amanda Vezi

GM MD

ITEC TIYENDE AIVEE

ITEC Cambridge Commercial Park 27 Sherwood Village Regent Street Amplifier Street

Paulshof Radiokop

2122 1722

010-***-**** 072*******

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