AURORA REY

**** ******* ***, ** ****, TX *****-**16

Phone: 915-***-****

Email: adp8nc@r.postjobfree.com

Objective

I am seeking employment with a company where I can use my talents and skills as a Customer Service Representative to succeed in a stimulating and challenging environment. Ability Summary

I am self-motivated dependable who enjoys working as a team member to accomplish organizational goals. I have strong organizational skills with the ability to understand business needs and plan accordingly.

02/2021 - Current Customer Service Representative

Texas Workforce Commission, El Paso, TX

The Customer Service Representative II (CSR II) performs routine (journey-level) customer service work providing immediate service delivery by telephone. Work involves providing external customer service support and receiving and responding to various public inquiries for information regarding the Unemployment Insurance Program. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Takes initial claims by phone. Investigates and adjudicates UI claims with quality, courtesy, and timeliness. May make determinations on initial, additional, reopen, and claims certifications regarding payment of UI to claimants and liability of employers for charge-backs. May organize cases according to Tele-Center standard policies. Obtains all necessary information and may assist with rebuttal opportunities prior to issuing a quality determination. Interviews individuals by phone and simultaneously enter data into a computer system with attention to detail and accuracy. Explains the Texas Unemployment Compensation Act and other applicable laws to the claimant and employer. Work quickly, perform multiple tasks, pay attention to detail, enter and retrieve data from computers, and provide quality customer service. Adhere to telephone schedules and strict deadlines as outlined by the team supervisor.

06/2020 - 06/2021 Care Provider

Homewatch Caregivers, El Paso, TX

Administer bedside or personal care, such as ambulation or personal hygiene assistance. Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor. Perform healthcare- related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists. Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services. Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.

10/2018 - 10/2019 Customer Service Representative

HGS, El Paso, TX

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, Employment History

using computers.

09/2018 - 10/2018 Data Entry

Dataxport, El Paso, TX

Maintain financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining resolution.the best solution to solve the problem. 03/2018 - 06/2018 Customer Service Representative

Conduent, El Paso, TX

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

01/2018 - 05/2018 Provider

Outreach Home Care, El Paso, TX

Administer bedside or personal care, such as ambulation or personal hygiene assistance. Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor. Perform healthcare- related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists. Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services. Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.

07/2015 - 09/2017 Customer Service Representative

Alorica, El Paso, TX

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

01/2003 - 04/2015 Customer Service Representative

GC Services, EL PASO, TX

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

High School Diploma

El Paso Jobs Corps, El Paso, TX

Education History

Health Unit Coordinator

El Paso Community College

Occupational Licenses, Certificates and Training

Detailed References

Sonia Hernandez

512-***-****