Special Education Customer Service

Jeanne Hawkins

New Albany, IN ***** **********@*****.*** 812-***-****

Authorized to work in the US for any employer

Work Experience

Home Manager - Direct Support Professional

March 2010 to August 2021

Full responsibility of clients with intellectual and physical disabilities

•Promoted to home manager after excelling in direct support role and demonstrating excellent attendance

•Supervise household direct support personnel

•Create and maintain weekly staff schedule

•Enter and process employee timecards through ADP

•Collaborate with client families, VOA administrators and therapists for quarterly goals assessment and future planning

•Prepare, administer, and track client medications

•Maintain client finances

•Manage client needs within a conservative budget, including grocery, household, and personal purchases

•Transport clients to and from appointments and outings

Cashier

Walmart - New Albany, IN

July 2009 to February 2010

•Provided excellent customer service

•Assisted customers with purchases

•Processed payments

Lead Teacher

Learning Blocks Preschool Academy and Daycare - Jeffersonville, IN

August 2008 to June 2009

Managed all elements of education environment for 10 children, ages 3 to 5.

•Accepted and tracked tuition payments from various payment sources

•Designed and executed best learning environment, including details of classroom, staffing and curriculum

Substitute Teacher, High School Algebra and Special Education

Clarksville and New Albany-Floyd County Schools

2004 to 2009

•Executed lesson plans outlined by classroom teacher

•Collaborated with fellow teachers and staff to prepare, maintain, and carryout IEPs

•Volunteered for after-school activities as needed

•Supervised 3 classroom aides

Education

Bachelor of Science in Elementary Education

Indiana University Southeast May 2004

Skills

•Skill in exercising initiative, judgement, discretion, and decision-making

•Strong relationship building skills

•Excellent computer skill and database management, including Microsoft and ADP programs

•Proven organizational and planning abilities

•Effective communicator

•Solid Southern Indiana relationships and knowledge of the community

•Ability to operate effectively under deadline pressure and manage multiple complex projects concurrently

•Algebra

•Developmental Disabilities Experience

•Math

•Teaching

•Classroom Management

•Special Education

•Tutoring

•Organizational Skills

•Social Work

•Curriculum Development

•Experience Working with Students

•Presentation Skills

•Autism Experience

•Writing Skills

•Sales

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