Customer Service Sales Associate

A L E I S H A D I A N A BROWN

Email: *********@*****.*** Phone: 613-***-****

*** ******** ***** ********, **

OBJ E C T I V E:

Seeking to exercise my expertise within a dynamic team in a position that not only challenges me but also displays my many skills and qualifications obtained throughout the years.

PR O F I L E:

-Communicate effectively and listens actively to form better connections - Meets new challenges with enthusiasm, positivity, and a willingness to learn - Comfortable dealing with confrontation and problem-solving.

-Thrives in a team environment as well as displays great leadership skills - Attention to detail and doing things correctly and effectively.

WORK E X P E R I E N C E:

Sunglass Hut: Assistant Manager Yorkdale Toronto, ON 2018-2021

-reporting to Store Director of the only Diamond level store in Canada making 2-5 million dollars a year.

-providing customer service to 40-50 customers daily.

-consistently meeting and exceeding sales goals varying from $1500-$5000 a day.

-maintained the appearance of the store through day to day cleaning and merchandizing.

-consistently staying up to date with new information of all brands and communicating to customers.

Browns: Sales Lead CF Sherway Gardens Toronto, ON 2016-2018

-Worked FOH (Front of house) doing various tasks such as providing customers with sizes and styles, operating the cash register, answering and making phone calls.

-Worked BOH (Back Of House) organizing stock, correctly enter weekly inventory numbers into system, and revised & assisted with making the monthly schedules.

Marciano: Sales Associate Yorkdale Toronto, ON 2013-2015

-became a key member of the team by exceeding set expectations and becoming an example for new employees - displayed the ability to work in a face-paced environment by multitasking my roles of selling on the floor as well as running the change room.

-working with 20-50 customers everyday providing brand knowledge and customer service as well problem-solving customer complaints and concerns.

Cash Money: Service Lead Toronto ON, 2012-2013

-Worked behind the counter desk doing administrative work, opening and closing tills, keeping tills balanced, and provide customer service.

La Vie Rose: Seasonal - Summer 2011

-maintained inventory standards of hundreds of products to ensure there was consistently items available on the floor. - learned and perfected organizational skills that are needed to make sure that the workday runs smoothly for both the team and customers

-provided exceptional customer service to multiple customers a day.

E D U CATI O N:

RECO Estate Sales Program

2010 - 2012

Humber College

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