Customer Service Office Manager

Kahealani Lua

************@*****.*** 707-***-****

Career Objective

Hard working professional with 6+ years of experience and a proven knowledge of customer service, customer communications, scheduling, etc. Aiming to leverage my skills to successfully fill the customer service job for your company.

Professional Experience

Fastenal, Rohnert Park/Santa Rosa, CA— Sales Associate/Onsite Manager

October 2019 - 2021

●Took care of in store sales,returns,drop offs,invoices, etc.

●Answer emails daily, keeping up with clients orders,payments,complaints,satisfaction, and questions.

●Coordinate tasks according to priorities and and plans

●Monitors expenditures and ensure clients stay within budget resulting in increase in profitability

●Managed open stock purchase orders/ back orders, BPO supplies for special purchased parts

●Used a variety of computer programs including; Excel, Microsoft Teams, and Google Docs

Montecito Veterinary Hospital, Santa Rosa, CA— Front Office Manager

January 2017 - 2019

●Greet visitors or callers and handle inquiries or direct them to the appropriate persons or location according to their needs.

●Answer all customers' questions and address their complaints.

●Assign tasks and schedule work shifts

●Purchase, track, and invoice work supplies

●Assist in planning company events, weekly meetings, or special projects.

Paradise Pet Resort, Rohnert Park/Santa Rosa, CA— Receptionist

August 2015 - 2017

●Answer multi line phone system

●Check customers in and out

●Book future appointments

●Customer Service

●Handle end of day money

●Order new merchandise from proper manufacturer

Education

Santa Rosa Junior College, Santa Rosa— Associate Degree

Jan 2018 - current

Analy High school, Sebastopol— HS diploma

2014 - 2017

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