CONTACT ADDRESS:

** ******* ********

REITZ

****

Tel w: 058-***-****

Cell: 063-***-****

E-mail : adp8g3@r.postjobfree.com

adp8g3@r.postjobfree.com

Neo Bridgette Mdakane

Personal

Information

● Gender: Female

● Marital status: Single

● Nationality: South African

● Date of Birth: 17 February 1981

● Language: English, Afrikaans, Sotho, Isizulu

● ID Number: 810**********

● Driver’s license

Educational

Background Date Names of Institution Attended Qualification 2005 Quest Institute Call Center Diploma

2002 Bloemfontein College Post Graduate certificate Hospitality Subjects English, Afrikaans, Physiology,

Business Economics,

Geography, Typing

Courses / Training

Attended

Date Institution Training

Quest Institution How to be assertive, Communication and listening skills, Research skills,

Windows Navigation, Excel, Typing,

Customer Service

Training Certificates

Reservations

Making Reservations, Direct Billing,

Administrations, maintaining guests

profile

Leadership Development 1&2 Management principles, Reporting and Dealing with Clients,

Correspondence and records,

Communication and office work

Juice Delegate 1&2 Mentorship

Switchboard Operator Achieve an acceptable conversion rate of an incoming calls, achieving

highest standard through consistent

and correct use of answering the

switchboard

Knowledge and

Skills Management skills

Receptionist

Shift Leader

Assistant Front Office Manager

Average Monitoring and Evaluation skills and systems

Communication skills, both verbal and written

Time management

Good knowledge Front office duties

Above knowledge of Windows Navigation, MS word, PowerPoint, Outlook and Excel program, and basic computer skills.

Stock Taking

Access and record amount of stock

Handling of stock amenities

Inventory check

Work Experience January 2008-2013

Current Position : Assistant Front Office Manager

Duties Include:

Manage operations of front office duties: Maintain, determine, understand the procedures regarding cancellations and amendments, record and confirm bookings maual and computer system. a. Switchboard operator

b. Verify the accuracy and correctness of arrival detailed reports

c. Reporting and dealing with guest on a daily shift d. Provide office general Work

e. Check correspondence records

f. Taking payments

g. Check in arrivals and check out departures

h. Communicating with Guests

i. Undertake and monitoring front desk

j. Anticipating Guest expectations

k. Meeting and exceeding Guest expectations

l. Courteous, professional and Enthusiastic

m. Detailed oriented

2014-2020

Reservations Agent

Names and Contacts of

Referees Mrs Engela Wessels

Front office Manager

and Revenue Manager

Engela. adp8g3@r.postjobfree.com

Tel: (058-***-****

Cell: 072-***-****

Contact this candidate