Personal Assistant Front Desk

PHILISIWE LONDIWE NTULI

CONTACT

Contact: +*** 055******* E-Mail: adp8g2@r.postjobfree.com Location: Dubai, UAE

WORKING EXPIRIENCE

Sales Manager Business Development Manager Personal Assistant Real Estate Agent

A results-driven and well-rounded professional with passion to solve business challenges with more than 5 years of progressive experience in Executive/Personal Assistance, Front Desk Management, Sales Management, Customer Service and General Administration within diversified sectors. With extensive experience in the coordination, planning and support of organizational, operational as well as administrative functions to support business improvements that enable individuals, departments & organizations to improve the overall quality and productivity. Strong communication, negotiation and people skills paired with strong business-related knowledge to build good rapport with customers across multiple organizational levels while maintaining high ethical and quality standards. Expertly handling multiple demands consecutively, determining priorities, recognizing risk factors, and making sound decisions. Comfortable working in an environment full of change, challenge, flexibility, multiple deadlines, or priorities.

HIGHLIGHTS OF EXPERTISE

• Customer Relationship Management • Leads Generations • Strategic Planning & Execution

• Attention to Detail & Quality • General Administration • Cash Handling/Management

• Front Desk Management • Risk Management • Digital Marketing

• Telephone / Email Marketing • Cash Handling/Management • Critical Thinking

•Drafting Marketing Plan •Leads Generation • Data Analytic

Career Objective

Seeking a challenging role in Executive/Personal Assistance, Sales, Customer, Service and within any industry where experience, expertise and solid work ethic will be utilized towards supporting and achieving the objectives of the organization.

Employment History

JAN 2019 – DEC 2020 PERSONAL ASSISTANT AZUKA GROUP (PTY) LTD JOHANNESBURG, SOUTH AFRICA

RESPONSIBILITIES & ACHIEVEMENTS

Served as the primary point of contact for internal and external constituencies on all matters about the executive management’s office while handling correspondence and phone calls for the Manager/Executive.

Completed a broad variety of administrative tasks including managing an extremely active calendar of appointments; managing diaries; organizing meetings, appointments, event, and conferences.

Planned, coordinated, and ensured the Manager/Executive’s schedule is followed and respected, creating win-win situations for direct access to the Manager/Executive’s time and office and achieved a 98% success rate

Created and effect strategy to Coordinated closely and effectively with the Manager/Executive to keep him well informed of upcoming commitments and responsibilities.

Worked with both paper documents and electronic files and ensuring proper filing and documentation for retrieval.

Prepared agendas, reports, and presentations, attended meetings as instructed and taking minutes, distributed, and made necessary follow-up on progress, and ensured that deadlines are met.

comprehensive understanding of company policies, procedures, and methods of operation to effectively and efficiently conduct duties and responsibilities.

MARCH 2016 – OCT 2018 REAL ESTATE AGENT ROWCOR PROPERTIES JOHANNESBURG, SOUTH AFRICA

RESPONSIBILITIES & ACHIEVEMENTS

Achieved Rowcor Properties’ real estate acquisition and growth goals in South Africa by implementing effective strategies to generate sales.

Maintained Rowcor’s leading position in the marketplace by conducting thorough research to discover and qualify the size of available market growth opportunities (e.g. value proposition, target market, pricing, potential revenue streams, etc.

Established maintained and increased contacts across the customers bases by email and calling them once a week.

Generated lists of properties that are compatible with buyers' needs, financials and investment choices

Accompanied clients/ buyers to property site, display properties to clients and explain their features, advising them on the suitability and value of the homes.

DEC 2014 – JAN 2016 CUSTOMER SERVICE SUPERVISOR INCREDIBLE CONNECTION, JOHANNESBURG, SOUTH AFRICA

RESPONSIBILITIES & ACHIEVEMENTS

Maintained oversight in the information desk while delivering exceptional service to ensure customer satisfaction and retention.

Assisted in dealing with customer complaints in an effective and courteous manner, provided or sought solutions as quickly as possible, and escalated unresolved issues to the management whenever required.

Served as the main point of contact for greeting and welcoming customers while addressing their needs or queries, in line with Incredible Connection’s vision and core values.

Performing cash handling, float management, end of day revenue reconciliation and reports, as well as other related paperwork.

Preparing, verifying, and processing invoices; coding payment documents and validating all transactions in compliance with financial policies and procedures.

JAN 2013 – NOV 2014 SALES EXECUTIVE RUSSELLS JOHANNESBURG, SOUTH AFRICA

RESPONSIBILITIES & ACHIEVEMENTS

Managed the sales process for existing and new walk-in prospects, from initial contact to closure.

Actively seek out new sales opportunities through cold calling, email, direct sales, networking and social media.

Maintained good liaison with customers, sales team and the management to ensure the operations run smoothly.

Responsible in directing customers to the merchandise, demonstrating products in adherence to the standards of management as well as presenting merchandise new promotions & other options.

Provided an exceptional customer service by answering queries after the sale or service has been completed.

Developed and implemented effective, innovative & comprehensive marketing programs and strategies for the company.

Prepared relevant reports to review the product sales performance and discuss other concerns to supervisor or manage

EDUCATION

Diploma in Computing Southern African Association of Youth Clubs

National Senior Certificate Duck Ponds High School, South Africa

Tesol/Tefl Certificate World Tesol Academy

PERSONAL INFORMATION

DOB: 1st June 1992

Languages Known: English / Zulu

Nationality: South African

Driver’s License: UAE/ South Africa

LinkedIn URL: www.linkedin.com/in/philisiwelondiwe

Contact this candidate