Collection Agent Customer Service
Resume:
Shaniquah Jamison
Poinciana, FL *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Litigation Collection Agent
Conn's Home Plus - Phoenix, AZ
June 2021 to Present
• Provide highest level of customer service
,Receive payments, post amounts paid from customer accounts, Locate and monitor overdue accounts,using a variety of automated systems + Worked with customers to develop a solution that brings their accounts to current status also Educates customers on potential solutions + negotiation techniques necessary to solve the customers' delinquency status I was Able to work in a fast-paced,fun environment.
+ Performance driven,Excellent at communicating customer service oriented. Comfortable with social interactions and quick to establish rapport.,Comfortable sitting at a desk, using a computer for majority, Able to engage with customers & use appropriate negotiation techniques. Project Management Officer
Health Industry Business Communications Council - Phoenix, AZ April 2021 to Present
Deal with doctors, Police officers, Government Agency non Profit Operations that with clients to verify HIN numbers as a project manager small group held about 10 or more initiating, Planning,Executing Monitoring & Controlling last closing i take action to control the project with HIBACHI Retail Merchandiser
Marketing & sales / Project Management - Dickson City, PA August 2018 to Present
*Determines call schedule by reviewing Priorities with Supervisor, discussing special instructions, product promotions, new products and price changes
*Maintains store shelves by observing displays of company products, removing damaged or freshness- dated products, tidying store shelves providing optimum display of products
*Maintain Inventory by restocking shelves with product from inventory; prompting store management to reorder when levels appear low; arranging for return and credit for damaged products.
*Completes call report by observing display and pricing of competitors products.
*Provides information by reporting growth expansion, or closing of Walmart stores assigned territory.
*Enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments Customer Service Specialist II
Connect Springs - Wilkes-Barre, PA
February 2019 to January 2020
Customer Care Specialist is responsible for providing quality customer service and account resolution to customers, endorsers, and co-makers via incoming 0r outgoing phone calls .This position may also utilize approved resources and internet sites to obtain contact Information for Borrower A goal of the specialist is to answer inquiries from customers, reduce delinquency, secure payments, and counsel customers on available repayment options and deferment options.collection, demonstrate ability to perform mathematical calculations in order to determine tying skills, handle difficult or irate customers professionally and calmly
Prep Cook/Line Cook
Whole Foods Market - Clark, NJ
May 2017 to July 2018
As a Prepared Food Team member, my role was to include setting and maintaining attractive Prepared Foods displays
Give every customer immediate and undivided attention.Delight customers with Healthy Organic and delicious food.
Ensure a fresh and appealing display by keeping cases and salad /hot bar clean and well stocked and properly rotated, while checking and ensuring freshness and quality of products Assist with sampling program by keeping sample products directly to customers.Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices.Operate and sanitize all prepared Foods equipment in a safe and proper manner.Proper handling of knives and other cutting equipment.Effective time management skills, strong work ethic and integrity.Available for flexible scheduling to meet needs of the department and also able to sell proactively
Account Executive/Product Demonstratative
Advantage Sales and Marketing (ASM) - East Rutherford, NJ October 2015 to April 2017
Set up, break down, product preparation and sampling during in-store demonstrations.
• Generated brand awareness and positive product impressions to increase sales.
• Timely completion of all call reports, paperwork, and on-going personal training by required deadlines.
• Assessed usage needs and interests in order to best recommend products.
• Applied expansive knowledge of CEB research to help resolve high-value business problems for clients.
• Assumed leadership roles in defining the research agenda and in product development activities.
• Actively shaped the direction of ongoing research and product creation projects; participated in and provided feedback during checkpoint meetings and other stages of the strategic research process.
• Supported revenue functions to diagnose issues and deliver insights and product value. Assistant Manager
Target - Union, NJ
2010 to 2014
• Supervised seven to ten store associates daily.
• Answered customer's inquiries regarding the location and selection of store merchandise.
• Resolved customer complaints and concerns related to customer service and availability of specific store merchandise.
• Educated customer regarding select products including warranty and accessories when required.
• Re-stocked store shelves and racks with merchandise for consumer purchase.
• Set up store merchandise displays and signage for upcoming holiday and seasonal sales promotions. Education
Diploma in Project Management
Union County College - Cranford, NJ
2014 to Present
Barringer High School - Newark, NJ
2007
Skills
• Management (6 years), ACCOUNT EXECUTIVE/ Customer Service, Sales Rep (10+ years), PROJECT MANAGER (2 years), Powerpoint, Microsoft word and Processing (3 years), TIME MANAGEMENT (Less than 1 year), Greeting, Planograms, Planogram
• Sales
• Customer service
• Merchandising
• Food Production
• Pricing
• Product Development
• Assistant Manager Experience
• Store Management Experience
• Marketing
• Retail Management
• Food Safety
• Masonry
• Food Preparation
• Recruiting
• Supervising Experience
• Typing
Military Service
Branch: Police Academy
Service Country: United States
Rank: 12
January 2016 to July 2018
Service Branch ' police academy i scored 100 on the police exam back n july for Wilkes-Barre Twp Awards
Project Management Officer
May 2021
Certified through the project management institution Through the United States of America Certifications and Licenses
Food Handler Certification
February 2021 to September 2026
Serve Safe License
Secret Clearance
Top Secret Clearance
TS/SCI
Additional Information
Project Management Officer
Contact this candidate