Head of Dispatch

Ayman Mohamed Gadalla

Ard El Golf- Heliopolis, Egypt

E-mail: **********@*******.***

Mobile: 010*-**-**-***

Career Objective

Seeking a challenging career opportunity in an International or Multinational company with an opportunity for growth and advancement.

Motivated Head of Dispatch & Operation manager offering over 10years’ experience in the food product and transportation & delivery industry focused on high standards for quality and on time performance. While maintaining maximum profitable margins.

Superior communication and leadership skills.

Education

Cairo Academy Sep2003- July2007

Bachelors of Business Administration.

Major: Marketing

Grade: Good

Courses & Training

Amadeus Course 2016

English Language, Berlitz Cairo. 2014- 2016

English Language, American university in Cairo. 2005-2006

Training in Summer Internship Program in ABC Bank August 2006

Taller in Alexandria Commercial Bank. July 2006

Catering assistant in Saudi Arabia Airlines.2004

Work Experience

RESPONSIBILITIES:

•Manage all routing modifications to ensure the business is utilizing equipment and staff efficiently.

• Continually assess the service level and provide recommendations to managers regarding opportunities to improve operational performance

•Delegate jobs to specific staff to achieve maximum result.

•Monitor and manage Key Performance Indicators and cost factors impacting operational effectiveness.

• Effectively communicate with customers on a regular basis regarding core transportation issues

impacting the customer and the effectiveness and efficiency of the fleet.

• Build and maintain a positive work environment where team members and their contributions are

recognized and valued. Maintain frequent communication with all team members.

• Promote and monitor employee safety and take proactive steps to create a positive safety culture.

Partner with customer, internal and external resources as necessary to identify, evaluate and

remove safety obstacles. Ensure compliance with safety programs and protocols as well as federal,

state and local regulations

•Teamwork and problem solving resulting in continuous improvement throughout

The organization

•Connect all working shifts at dispatch department with an accurate system makes

All information flow rapidly and smoothly in order to avoid any sudden changes

That may occur during any shift.

•Member at Egypt Air Delay committee to discuss all the delays which may occur,

The reasons behind it with all necessary documents and telexes in order to defend our side

Promotions:

Head of Dispatch & Operations (Mar18-Present)

Assistant Dispatch & Operation Manager (Apr16- Mar18)

Senior Operation Coordinator (Senior shift leader dispatch) (Oct14-Apr16)

Operation Coordinator Supervisor (dispatch) (Jan12-Oct13)

Operation Coordinator (dispatch) (Dec09-jan12)

RESPONSIBILITIES:

Establish productive, professional relationships with key personnel in assigned customer accounts.

Maintain a long term relationship with customer accounts and maximize up selling opportunities.

Focus on growing and developing existing client accounts.

Play an integral role in new business developments and hold responsibility for the effective on-boarding of new clients.

Input creative solutions to ensure clients' expectations are met.

Act as the key interface between the customer and all relevant divisions.

Ensure that CRM databases and IT systems are up to date

Respond to customer inquiries and problem solving in a professional and effective fashion and utilize

Manage complaints escalated from member and customer service team members,

Assist the Member Service team with daily operations and client communication.

Take care of the Welcoming Procedure of new FSP clients

Prepare presentations, plans, and contact reports as necessary.

Ensure that each flight is tailor made to the client’s needs to achieve our aim of creating "the home away from home" atmosphere

Work closely with Customer Service Representatives to ensure customer satisfaction and problem resolution

RESPONSIBILITIES:

Relationships, delivering exceptional sales results, and solving business problems in ways that Increase.

Revenue, boost market share, and satisfy customers.

Using gateway, Siebel system

Generate sales revenues.

Assist in sales and marketing strategy formulation.

Identify target acquisitions and establish “Opportunity Plan” for each target project.

Gathered through field activity to appropriate company staff.

Provide strategy and direction for generation of prequalification and tender documents

Reporting Relationships

Position Reports To: (Dec 07- Mar 09):Worked as Customer service & sales Representative in

Upgrade To: (Mar 09-Dec 09) Worked as Store keeper &Retail Sales Supervisor.

3G Training Course

What's Network structure?

Compare between Old Technology & New Technology.

Skills

Language

•Arabic : Mother Tongue

•English : Fluent (spoken and written)

Personal skills:

Team work: Supportive, facilitator, organised, co-ordinator, deliverer, imaginative, delegator, open-minded

Leadership: Dynamic, motivator, team-builder, confidence booster, energetic, capable, outward looking, accountable, visionary

Action planning: Decision-maker, planner, organised, negotiator, responsive, evaluator, forward thinker, target-driven, able to prioritise

Flexibility: Multi-disciplinary, flexible, versatile, multi-skilled, adaptable

Commitment: Dedicated, trustworthy, conscientious, reliable, loyal, punctual, knowledgeable, experienced

Interpersonal Skills: Listener, adviser, counsellor, politically aware, initiator, professional, co-operative, constructive, assertive

Customer orientation: Welcoming, friendly, caring, approachable, constructive, accommodating, tactful, diplomatic, tolerant

Oral communication: Educator, trainer, communicator, presenter, promoter, influencer, humorous, empathetic, telephone skills

Personal Data:

Nationality : Egyptian

Birth Date: December 22, 1985

Marital Status: Single

References upon your request

Head of Dispatch & Operations

Dec 2009- Present LSG Sky Chefs, Catering Egypt.

Key Account Executive Oct 2013- Oct 2014

Vista Jet International Dubai - Malta

Retail Sales Supervisor. Dec 2007- Dec 2009

Mobinil Egypt

Contact this candidate