Lead Dispatcher Customer Service
Resume:
LARRY S.CHARLTON
***** ****** ******* *******, ** 92584 · 1-323-847-6556Phone
Email · ***********@*****.***
Objective-
Extensive experience in dispatch operations. Enthusiastic, fast learner, skilled in customer service and dealing with difficult people. I have 15 years working as a dispatcher in transportation. I have worked in many capacities to include: Training, Lead Dispatcher and Supervisor. Excellent verbal, written and communication skills. Strong problem solving and analytical skills.
EXPERIENCE
DATES FROM – JAN 2006 TO OCT 2011
DISPATCHER, BLS TRANSPORTATION
Communicate timely and effectively with customers to ensure a high level of service.
Coordinating drivers and crews to send them to appropriate jobs.
Monitoring traffic conditions.
Giving detailed logistical instructions to dispatchers.
Coordinating the daily operations of drivers.
Developing strong working relationship with drivers.
Communicating with drivers using a two-way radio.
Inputting daily trip information into computer systems.
Checking driver schedules.
Handling customer complaints or directing to appropriate department.
Letting other drivers know the safest and quickest routes to take.
Identifying any operational and regulatory risks, and then escalating as appropriate.
Ensuring that all aspects of Health & Safety are adhered to.
Getting a customer’s name, address and contact phone number.
Planning out routes and then communicating these routes to drivers.
Prioritizing customer requirements.
Maintaining a clean, clutter-free work area.
DATES FROM – OCT 2011 TO MARCH 2020
DISPATCHER, WILSHIRE LIMOSINE/ EMPIRE CLS TRANSPORTATION
Communicate timely and effectively with customers to ensure a high level of service.
Coordinating drivers and crews to send them to appropriate jobs.
Monitoring traffic conditions.
Giving detailed logistical instructions to dispatchers.
Coordinating the daily operations of drivers.
Developing strong working relationship with drivers.
Communicating with drivers using a two-way radio.
Inputting daily trip information into computer systems.
Checking driver schedules.
Handling customer complaints or directing to appropriate department.
Letting other drivers know the safest and quickest routes to take.
Identifying any operational and regulatory risks, and then escalating as appropriate.
Ensuring that all aspects of Health & Safety are adhered to.
Getting a customer’s name, address and contact phone number.
Planning out routes and then communicating these routes to drivers.
Prioritizing customer requirements.
Maintaining a clean, clutter-free work area.
SKILLS
MS Office Application
Multi-Line Phone System
Customer Service
Multi-Tasking
Excellent Communication and Problem-Solving skills
Office Equipment
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