Customer Service Representative
Resume:
A N G E L A B E N N E T T
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BIRMINGHAM, ALABAMA 35221
PROFESSIONAL SUMMARY
Courteous, loyal, and dependable Housekeeper employed as maid at hospitality establishments. Skilled in managing complete housekeeping services with strong dedication to exceeding expectations. Excellent knowledge of housekeeping practices and procedures, materials, tools, and equipment used to keep rooms and premises clean and organized. Communicates effectively and cordially with customers, colleagues, and management.
SKILLS
Customer service Housekeeping
Quality assurance
EXPERIENCE
Housekeeper, HILTON GARDEN INN, Sep 2020 Current, BIRMINGHAM, Alabama Maintained safety standards by wearing gloves and protective clothing. Promoted positive guest relations through prompt, courteous, and efficient service while maintaining an upscale atmosphere meeting specifications and establishing standards.
Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.
Contributed to the increase in quality and efficiency goals and customer satisfaction ratings.
Substituted traditional cleaners with non-toxic sanitation aids to meet client preferences.
Customer Service Representative, CHURCHS CHICKEN, Dec 2019 Sep 2020, BIRMINGHAM, ALABAMA
Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs.
Exceeded requirements in providing products and services to customers at all times. Researched assistance requested and offered accurate information to resolve issues AB
and respond to inquiries.
Returned customer calls, responding to inquiries and complaints effectively. Assisted associates with problem resolutions.
Responded to questions and followed up on customer interactions. Customer Service Representative, TELE TECH, May 2015 Jul 2016, BIRMINGHAM, ALABAMA
Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
Recommended products and services to members and educated customers about relevant offerings.
Consistently met identified team and client performance metrics, goals, and deadlines.
Communicated with clients over various platforms such as phone, email, web portal and chat.
Directed individuals on usage and benefits of self-service tools. Provided expert service by communicating information to customers and following up on promises.
EDUCATION
Associate of Science, BUSINESS ADMINISTRATION
COLORADO TECHNICAL UNVERSITY COLORADO SPRINGS, COLORADO
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