Lisa Faria

Somerset, MA *****

adp8bj@r.postjobfree.com

508-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Central Scheduler

Morton Hospital - Taunton, MA

October 2017 to Present

Responsibilities:

Centralized scheduler for Steward Hospitals/ Steward Medical Groups. Answering extremely busy phone line, Verifying all orders for accuracy in order to book the appropriate test requested and making sure diagnosis is clearly written. Updating demographics and insurance coverage. Always checking to make sure the correct PCP and ordering Dr are on the order. Tests that are scheduled include: Interventional Radiology, MRI, Cat scans, Ultrasounds, Cardiovascular, Vascular, Pulmonary function testing, bone density and yearly bookings of Mammograms in the Taunton and Middleboro sites. When office is booking tests, making sure the offices know the correct instructions and preps for the testing. Accomplishments:

Always making sure phone calls are answered in a timely manner. Skills used:

Being able to multi task in a fast paced environment and being extremely detailed to pertinent information.

Assistant Manager/Bartender/Server

Unwined Bistro - Swansea, MA

September 2015 to October 2017

Was an assistant bar manager, bartender and server for a busy wine bistro that had more then 50 wines. Opened and closed restaurant, balanced out day's money and credit card receipts

• Provided cocktails and mixed drinks as well as serving food.

• verified customer age prior to serving

Business Office Representative/Administrative Assistant Women and Infants Hospital - Providence, RI

July 2007 to February 2014

Responsibilities:

Worked for Prenatal Diagnosis Center, an off site of Women and Infants Hospital. Answered busy phones, checked in patients and checked out patients that needed follow up appointments. Scheduled up to thirty to forty patients a day from intakes that came over from OB/GYN offices, prepared new patients charts and follow

up charts making sure all outstanding requirements were in order. Was an Assistant to Dr. Barbara O'Brien, Maternal Fetal Medicine Director of the PDC, did dictation for her on high risk pregnancy patients. Keeping spreadsheet of all letters and was responsible for keeping her calendar which consistent of patient and personal appointments.

Accomplishments:

I had made an impact because I worked part time and was able to cover in any of the three rotating positions.

Skills Used:

Efficient, hard worker and can multi task in a fast paced environment. Sales Supervisor

Macy's - Swansea, MA

October 2010 to January 2011

Responsibilities:

Worked as a seasonal part time supervisor over the holidays. Duties: At the beginning of each shift would go to every department to make sure area was cleaned and staffed, filled in behind register when departments needed help, resolved customer issues, responsible for mens department and making sure cash register balanced. Walked with manager at end of night to make sure departments were tidy and dressing rooms cleared, closed store with night manager. Accomplishments:

Making sure each department was organized and clean. Skills used:

Making sure the customer comes first and is always satisfied. Administrative Assistant

Newport Hospital - Newport, RI

September 2005 to July 2007

Responsibilities:

Worked in drug testing program department, processed all paperwork for major companies and reported out all results. Also worked in department that scheduled vaccines for area schools, having to make sure that the appropriate nursing staff was scheduled with the agencies in order to administer these vaccines for the schools.

Accomplishments:

Multi tasked in 2 separate departments as needed.

Skills Used:

Was able to process all paper work in a timely manner, some of which had extreme deadlines. Secretary/Administrative Assistant

Miriam Hospital - Providence, RI

January 2004 to August 2005

Responsibilities:

Worked in MRI department answering phones, checking patients in and out, processing drs orders and scheduling follow up appointments.

Accomplishments:

Was a caring person for patients coming in and taking the time to understand their needs. Skills Used:

Could multi task and meet the needs of patients who were extremely sick. And if requested by a patient accompanied patient having a MRI.

Dental Office Manager

Dr. Gerald Morvillo, DDS - East Greenwich, RI

January 1997 to January 2004

Responsibilities:

Managed front desk, answered multi line phones, scheduled appointments for the Dr and two hygienists. Knowledge of insurance copays and collecting at time of service. Submitting insurance claims, obtained pre auth's when warranted, generating and mailing of monthly patient statements Managed Dr's calendar and would help with chairside dental assisting if needed. Accomplishments:

I was able to smoothly run the day to day operations. Skills used:

Providing patient care.

Education

Associate's degree in Liberal Arts & Sciences

Bristol Community College - Fall River, MA

September 1986 to August 1988

High school diploma in Liberal Arts & Sciences

Joseph Case High School - Swansea, MA

September 1980 to June 1984

Skills

• Scheduling (10+ years)

• Billing (8 years)

• Medical Terminology (10+ years)

• Customer service skills (6 years)

• Filing (10+ years)

• Receptionist (10+ years)

• Sales (2 years)

• Microsoft Excel (3 years)

• training (2 years)

• Data Entry (10+ years)

• Customer Service (6 years)

• Accounting (1 year)

• Microsoft Word (3 years)

• Typing (8 years)

• Clerical Experience (10+ years)

• Office Experience (10+ years)

• HIPAA (10+ years)

• Google Docs (5 years)

• Computer Literacy (10+ years)

• Excel (2 years)

• Time Management (10+ years)

• Medical Collection

• Personal Assistant Experience (3 years)

• Administrative Experience (10+ years)

• Front Desk (10+ years)

• Microsoft Outlook

• Medical Scheduling (10+ years)

• Medical Office Experience

• Chairside Assisting

• Dental Assisting

• Medical Records

• Insurance Verification

• Calendar Management

• Problem-solving

• Flexibility

• Team Work

• Reliability

• Medical Receptionist

• Medical Billing

• Dentrix

• Transcription

• Dental receptionist

Certifications and Licenses

Driver's License

Assessments

Electronic Medical Records Knowledge — Highly Proficient August 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient

Verbal Communication — Proficient

August 2019

Speaking clearly, correctly, and concisely

Full results: Proficient

Supervisory Skills: Interpersonal Skills — Proficient August 2019

Maintaining productive team relationships by identifying conflict and settling disputes. Full results: Proficient

Composing & Sorting Email — Proficient

October 2019

Effectively composing and organizing email messages. Full results: Proficient

Scheduling — Proficient

October 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Data Entry — Highly Proficient

October 2019

Entering data quickly and accurately

Full results: Highly Proficient

Medical Terminology — Proficient

October 2019

Understanding and using medical terminology

Full results: Proficient

Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Medical Receptionist Skills — Highly Proficient

March 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Administrative Support — Proficient

March 2020

Using basic scheduling and organizational skills in an office setting. Full results: Proficient

Following directions — Proficient

October 2020

Following multi-step instructions

Full results: Proficient

Data entry: Accuracy — Highly Proficient

October 2019

Entering data quickly and accurately

Full results: Highly Proficient

Work style: Conscientiousness — Highly Proficient

October 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Data entry: Accuracy — Highly Proficient

October 2019

Entering data quickly and accurately

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

References:

Cheryl Kosowski, former Supervisor at Women and Infants Hospital phone # 401-***-****

Email : adp8bj@r.postjobfree.com

Dr Barbara O'Brien, Former Director of Women and Infants Hospital Phone# 401-***-****

Email: bmobrien@adp8bj@r.postjobfree.com

Kathy Souza, Director of Environmental Health and Safety, Roger Williams University Phone# 508-***-****

Email: adp8bj@r.postjobfree.com

Contact this candidate