Customer Service Representative

GURSIMRAN KAUR

*************@*****.*** Phone:+1-416-***-****

OBJECTIVE

Seeking long term employment in

an organization where I can grow

professionally and further enhance my

skills, knowledge and experience to face

and overcome the challenges of today’s

changing work environment.

PROFFESIONAL EXPERIENCE

Reviewing reports to establish baseline customer satisfaction levels.

Contacting customers who have complained and work with them to resolve their issues.

Promoting a positive work environment for employees and leading by example.

Managing staffing levels for the customer service counter and other key areas.

Ensuring associates are adequately trained and up to date on current procedures.

Overseeing cashiers, filling and switching up cash registers, scheduling cashiers’ breaks, assigning associates to a cashier role when the store is too busy, etc.

Various other front-end operations.

Walmart, Peterborough, ON (Sep21- Present)

Customer Service Manager

ACADEMIC BACKGROUND

Ms Word

MS E x c e l

Loadlink

Quickbooks

DAT(Delivered t e rminal)

Avaal t e chnologies

TECHNICAL SKILLS

Proficient with a variety of applications including MS Word, Excel, Access, Familiar with Linux,Mac and Windows 10/8/7/Vista/XP/2000/98 environments. APPLICATIONS

PowerPoint, Visio, outlook.

Ontario College Diploma: Business

management.

Humber college

Etobicoke, ON 2019

Execute daily plan, organize, direct, control and evaluate the operations of a restaurant, and beverage service.

Recruit staff and oversee staff training and manage the activities of staff who prepare, portion and serve food

Manage daily department operation, including start of shift briefings Establish work schedules and monitor staff performance Manage and control inventory, monitor revenues and modify procedures.

Ensure and resolve customer complaints.

Ensure that food and service meet quality control standards Wendys (Oct19 - Mar20).

Shift Manager

Completing all closing and/or opening procedures to the Company standards.

Directed and instructed staff members to customer

Handled phone calls, cash counters, and took responsibility for the accurate sales transactions.

Assisted with POS installations.

Resolved POS related issues and Trained employees . Maintained quality control seeking new ways to improve customer service.

Denny’s Restaurants (Jan 18 -Nov18 )

Customer Service Representative

needs to ensure customers receive fast and quality service from the moment they arrive.

Staying up-to-date with current and emerging communications and entertainment technologies for both the company and its competition

Recognizing, conveying, promoting, and selling the products and service value

Demonstrating the ability to establish and maintain effective relationships with customers

Promoting and recommends Rogers’s products and services based on a logical relationship to the customer’s needs and interests Develop, Maintain strong up-to-date knowledge of Rogers’s products, plans service features

Entering and confirming the sales when appropriate. Rogers ( Dec18 -Sep19).

Sales Representative

Contact this candidate