Personal Assistant Customer Service
Resume:
Ruvimbo Isabel Gotore
** ******** ******, ****** ****
vimbo.gotore@gmail .com
Personal Details:
Date of Birth: 10 May
Zimbabwean Gender:
Female
Marital Status: Single
Objective: To work with a reputed and dynamic organization in a position where I can develop my skills, capabilities, further enhancing my customer service and communication skills, and gain exposure
Ruvimbo Isabel Gotore
15 Achilles Street, Dorado Park
vimbo.gotore@gmail .com
Summary:
An accomplished individual, has confidence, honesty and professional manner along with exceptional multi-tasking, organizational skills and communication skills. Able to exhibit confidentiality, direction, tact, diplomacy and professionality when dealing with superiors. I have just completed studying Honors in Business Management at the Namibian University of Science of Technology, was a vice president of the Marketing Society two years (2017- 2019).Have been to Germany to represent the country (Namibia) and the school (NUST) on the marketing and sales project of both countries in 2018 December. Academic:
Riverton Academy High School Cambridge IGCSE 2011 -2014 (0 –LEVEL)
Passed 8 subjects out of 8
Knowstics Academy High School Cambridge IGCSE 2015-2016 (A – LEVEL)
Passed all three subjects
Educational
Profile 07MARB
1. Bachelor Degree in Marketing (NQ7) 2020 Namibian University of Science and Technology
(NUST)
2. Awards
Overall Best Student in Consumer Behavior module
Best Student in Economics modules subjects
3. Honors degree (Postgraduate) in Business Management (NQ8)2021 Namibian University of Science and Technology (NUST) (BBM811S)
EMPLOYMENT HISTORY
Position Sales and Marketing Intern
Organization Sarish Trading
Period June 2019 –December 2019
Reporting to Operations Director
Ruvimbo Isabel Gotore
15 Achilles Street, Dorado Park
vimbo.gotore@gmail .com
Assist an average of 35 customers per day in finding or selecting items, and provided recommendations that generated $USD5000 in additional revenue
Achieved an average of 140% of sales goals for three consecutive months
Stock, organize and replenish inventory with accuracy and efficiency
Manage proper and attractive merchandise display, ensuring strategic placement of products that maximized purchases
Provide outstanding customer service, receiving 98% in customer service feedback surveys
Position Sales Manager
Organization Stepher Market
Period December 2021 –May 2021
Reporting to The owner of the Company
Helped an average of 20 customers per day selecting products based on individual requirements
Recommended better Website design to the owner, which was implemented and resulted in 25% improved sales.
Received calls daily, answering questions and educating customers on our products
Led a team to attracting new potential clients
Set targets for team to achieve monthly.
Motivated team to work harder
Took control of the business’s social media platforms Capabilities
a) Strategic marketing and sales management
b) Product development
c) Distribution channel management
d) Marketing communications (including advertising and promotions) e) Market research
f) Customer service
g) Human resource / performance management
h) Strong Verbal, good listener and written communication skills i) Good interpersonal skills
j) Fluent in English
k) Willing to work overtime
l) Willing to work in a challenging,dynamic and schedule –shifting environment Ruvimbo Isabel Gotore
15 Achilles Street, Dorado Park
vimbo.gotore@gmail .com
m) Fast learner and positive
n) Organized,Accurate and Detail Oriented
o) Computer literate with a certificate in ICDL
p) Technically proficient in Microsoft word, Excel, PowerPoint q) Maintaining a filling system
r) Target oriented
Achievements
Functions, Responsibilities, Roles
Formulating and implementing sales strategies in line with the company’s Sales and Marketing objectives for attainment of turnover targets and gross margin targets.
Conducting Quarterly Business Review Meetings with key customers on volume performance, customer service and expectations of either side.
Responsible for new product launch and growing market share and share of the dollar for the business
Responsible for implementing the Customer Value Proposition, including key stakeholder management strategies.
Formulating and implementing Customer Service charter in line with the company’s Sales and Marketing objectives.
Responsible for communicating, measuring and evaluating implementation of the mission and values of the business.
Overall responsibility for the marketing strategy, brand positioning and positioning strategy.
Identification and management of business risks, policy, strategy and annual business plans. Knowledge of:
Administrative Professional Personal
Business administrative Confidentiality Deadline led Diary Management Organizing Well presented & Hard- working
Leadership experience and
skills
Attention to detail Multi- tasking
Customer service Background Time Management Articulate Taking meetings Experience with Clients Excellent oral communication skills
REFERENC
ES:
Frans Freygang Sarah Dhliwayo
Owner of Stepher Market Operational Director
Stepher Market Sarish Trading
+264-**-***-**** +263-**-***-****
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