Operating Corporation Support Representative

SAYEED PASHA S.A

Email: *********@**********.*** Cell: 0091 879-***-****

Career Objective

To be associated with the progressive organization and part of the team that dynamically works for the growth of the organization, where I can put forth my knowledge and skill and get the opportunity to develop myself.

An Overview

A result-focused professional with over 24 years of experience in Service Operations and Client Servicing.

Fully experienced in developing profitable and productive business relationships, coordinating with decision-makers with distinction of accomplishing multi-fold revenue increase.

Educational Qualification

Graduation : Diploma Engineering In Computer Science

Institution : The Oxford Polytechnic, Karnataka State Technical

Education Board

Graduation Year : May 1995

Computer Proficiency : MS-Word, Excel, Internet

Personal Details:

Date of Birth : 15/07/1969

Nationality : Indian

Languages Known To Speak : English, Kannada, Hindi, Marwari and Arabic

Languages Known To Write : English, Kannada and Hindi

Employment Details

1.Acculine Software Solutions Private Limited

Designation: Subject Matter Expert(SME)

Duration : December 2019 to Current

Responsibilities:

To train about different processes to different team members and to clarify

doubts whenever need arises.

To observe working hours/shifts timings of different teams depending on the

exigencies of work.

To update the team leaders about any changes related to processes from

clients.

2.Syed Shujauddin & Associates(Advocates), Bangalore

Designation: Office Admin

Duration: March 2016 to September 2019

Responsibilities:

Taking care of important files and datas

Visiting clients and getting different documents like sales deeds, gift deeds, partition deeds etc.

Checking mails and reporting the same to the Advocates.

3.Facilities Management and Maintenance Company (FMM), Doha - Qatar

FMM delivers quality Integrated Facility Management solutions by understanding clients needs and integrating seamlessly with their businesses to optimize efficiencies and meet all operational requirements in Hamad International Airport.

Designation: Customer Support Representative

Duration: December 2014 to January 2016

Responsibilities:

Receiving calls from different projects, based on their complaints generating

E-mails and sending them to respective department so that those problems

can be rectified.

4.Just Call Infotech, Bangalore

Just Call Infotech is an online directory service provider for those who seek information about Manufacturers, Distributors, Wholesalers, Retailers of any Industrial, Commercial, Consumer products.

Designation: Team Leader

Duration: November 2010 to May 2014

Responsibilities:

Create and search databases

Develop and manage internal information resources and networks

Oversee the development of new information systems

Respond to enquirers requests using electronic and printed resources

Provide training and advice to colleagues.

5.Ansar Mall, Sharjah - UAE

Designation: Logistics Supervisor

Duration: August 2008 to September 2010

Responsibilities:

Handled a team of 5 associates to effectively manage the logistics at Ansar Mall

Approve clearance of custom invoices through seaport

Accept reservations of huge shipment containers and approve the invoice

Perform a quality check on all the shipment invoice and then process the same to warehouse managers.

Conduct information audits

6.CLI3L – Client Logic, Bangalore

CLI3L e-Services Ltd is a joint venture between Sitel Operating Corporation, US and ITC InfoTech India Limited. Sitel is a leading international BPO provider in the customer care industry. Sitel's global footprint spans 145 locations in 27 countries throughout North America, Europe, Africa and Asia.

Designation : Technical Support Executive

Duration : January 2007 to June 2008

Responsibilities:

Receiving calls from Broadband customers (People PC US) related

to technical problems and solving them

Pitching for sales

Maintain and update company databases

7.Al-Hoda, Al-Khobar – Saudi Arabia

ALHODA is one of the major providers of plumbing, building, industrial and electro-mechanical materials in the Eastern and Central Provinces of Saudi Arabia and in the United Arab Emirates.

Designation: Marketing Executive / Purchaser

Duration: September 2004 to October 2006

Responsibilities:

Maintain records of goods ordered and received

Prepare and process requisitions and purchase orders for supplies and equipment

Control purchasing department budgets

Review purchase order claims and contracts as per company policy

Analyze market and delivery systems in order to assess present and future material availability

8.Infotronics Systems, Bangalore

Infotronics Systems are one of the pioneers in the Repairs & Maintenance of IT and Telecom and Computer Peripherals. Company offers Repairs / Maintenance of Computers and are also in the Computer Peripherals business.

Designation: Facility Manager

Duration: July 1999 to August 2004

Responsibilities:

Meet with prospects and introduce products & services of various brands

Demonstrate products, preparing technical and commercial proposals according to the client requirement

Helping existing clients to effectively manage their IT needs and up-sell the product

Deal negotiation, finalizing the contract and hand over the contract to Delivery

Prepare plan of action and employee benefit program for all the employees

9.Bangalore Business Information Systems, Bangalore

Bangalore Business Information Systems offers large inventory of wide range of equipments available for renting. Starting from Work-station Desktops, Laptops to high end Servers, Printers, Scanners, Projectors, Network components like Switches & Routers and high end Storage solutions. We have a complete range of equipments from MNC brands like Dell, HP, IBM, Compaq etc.

Designation: Marketing Executive

Duration : September 1995 to May 1999

Responsibilities:

Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer hardware/software offered by the company

Checks inventory to ensure orders are in stock

Takes orders over the phone and in person

Advises customers on technical matters and recommends appropriate computer configurations

Negotiate price for the sale

Travel to areas where needs are projected

Negotiate a commercial agreement

Strengths

Strong interpersonal and communication skill

Ability to take fast decisions

Positive Attitude

Commitment and sincerity

Good analytical and problem solving skills

Place:

Date: Sayeed Pasha S.A

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