Code 10 Customer Service

EMAIL: - ****************@*****.***

MOBILE: - 083-***-****

LOCATION

Tshepo Reginald Masemola

**** ******* *, **** *******, Evaton 1984

Tshepo Reginald Masemola

A mature, innovative, and hardworking professional. A self-starter who can follow instructions and a fast learner who can work with minimal supervision. Can equally work alone or as part of a team. A reliable professional who can meet deadlines and ensures to perform to the highest standard possible. With superb communication skills and can easily engage in conversation with anyone, building rapport and asking questions to get a better understanding of their needs. Can communicate effectively with people from different backgrounds and would be an asset to any employer who values loyalty, dedication, and responsibility. Has a warm way with people and is more than able to meet expectations in terms of efficiency, accuracy, timeliness, and professionalism of service.

Personal Profile

Nationality

South African

Gender

Male

Date of Birth

01 – May – 1985

Civil Status

Single

Criminal Records

None

Driver’s License

Code 10 (C1)

Languages

English, IsiZulu, Sepedi, Afrikaans.

Educational Qualifications

2005

National Diploma in Business Management

Rosebank College

2002

National Senior Certificate (Grade 12)

Tharabollo Secondary School

Key Skills & Competencies

Effective networking techniques and outstanding interpersonal skills.

Always maintains a positive and consummately professional demeanor, with ability to instill the trust and engagement of others.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win loyalty

An ability to handle the pressures arising from having to meet deadlines and targets.

Fluency in English with a strong ability to remember.

Personal Skills

Self-Starter

Team player

Problem solving

Decision making

Communication skills

Time Management skills

References

Thabo Motaung

Manager

Jet Music

Tel: - 078-***-****

Moropa Phosa

Manager

Corner House Hardware

Tel: - 016-***-****/073-***-****

Roopa

Warranty Clerk

CMH Toyota Alberton

Tel: - 011-***-****

Joline

Manager

Feedem

Tel: - 011-***-****

Work Experience

Branch Manager

Jet Music

2006 – 2008

Major Duties

Prepare financial statements for the branch.

Manage employees and lead day to day responsibilities.

Recruit and interview new employees.

Assist with customer services to ensure overall customer satisfaction.

Oversee reports for budgets and financial reports.

Create plans and forecasts that are built to fit future needs.

Work to grow business and customer acquisition.

Assistant Manager

Corner House Hardware

2008 – 2010

Major Duties

Coordinating, monitoring, and reporting on daily operations.

Recruiting, training and supervising employees.

Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.

Monitoring and maintaining suitable store inventory levels.

Assisting with the development of new sales and recruitment strategies.

Ensuring the store environment complies with health and safety regulations.

Maintaining a clean, organized and aesthetically pleasing store front.

Resolving customer complaints and concerns in a timely manner.

Ensuring that store policies and procedures are followed.

Service Advisor

CMH Toyota Alberton

2015 – 2017

Major Duties

Greet customers and offer excellent customer service from intake to release of their vehicles.

Determine and diagnose car issues based on customer description and vehicle condition.

Translate customer-reported problems to actionable work orders for technicians to complete.

Order necessary parts from suppliers and double-check that they are delivered to technicians.

Ensure that automotive work provided to customers meets company quality standards.

Invoice and collect payment from customers for services rendered.

Handle and resolve customer complaints regarding services.

Maintain customer records and enter data into computer databases.

Pastry Chef

Feedem

2018 – to date

Major Duties

Prepare a wide variety of goods such as cakes, cookies, pies, bread etc. following traditional and modern recipes.

Decorate pastries using different icings, toppings etc. to ensure the presentation will be beautiful and exciting.

Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget.

Ensure the bakery section of the kitchen adheres to health and safety regulations.

Contact this candidate