Customer Service Property Manager
Resume:
EXPERIENCE
COMMERCIAL PROPERTY MANAGER (PART-TIME) Los Angeles, CA 2014 – Present
Oversee a portfolio of retail and industrial properties, participating in the formation and implementation of the property’s strategic objectives as well as maintaining a harmonious community and resolving tenant issues. Implement and administer policies, procedures, and programs on a day-to-day basis to assure that the properties are well managed for a Class A Commercial Real Estate property.
Key contributions:
• Exhibit legendary customer service when communicating with tenants, prospective tenants, owners, and vendors while also focusing on productivity and results.
• Initiate and distribute timely reports to owners on financial, marketing, and maintenance information.
• Administer property business plan with capital and operating budgets, and manage the property within parameters of the budgets and the business plan.
• Oversee day-to-day financial transactions including: accounts receivable, accounts payable, collection of all rents, miscellaneous income, and charges, accurate and up-to-date maintenance of required financial records and files. DRIVER (PART-TIME) LYFT Los Angeles, CA 2016 – 2020 Served as company PR and brand ambassador by providing safe and fun transportation services to diverse groups of clients. Leveraged active listening and stellar communication skills to deliver outstanding customer experiences and retain high customer satisfaction ratings. Protected company reputation and personal assets by modeling safe and respectful behavior toward all passengers and quickly identifying any issues that needed immediate attention. Key contributions:
• Successfully earned and maintain a 4.9/5 customer satisfaction rating.
• Proactively followed all company protocols and procedures to promote safety and quality.
• Used critical thinking and digital maps to find the fastest routes to passengers’ destinations.
• Ensured personal vehicle was always clean and mechanically maintained for comfort and safety of passengers.
• Engaged with customers to deliver a memorable and positive experience. MANAGER SHAKEY’S RESTAURANT Los Angeles, CA 2012 – 2013 Accountable for recruiting, hiring, and leading 50 Restaurant Associate staff to deliver operational and financial standards on scheduled shifts. Ensured procedures, policies, and specification which delivered the highest quality food along with extending great service to guests. Executed a daily review of all areas of the restaurant, ensuring the facility was clean, the associates were motivated, the stations were appropriately set up / re-stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards were achieved.
Key contributions:
• Ensured food was properly stored and prepared in compliance with food safety regulations and recipe adherence.
• Maintained strict compliance with health, safety and security standards and procedures.
• Effectively interacted with guests to ensure expectations were exceeded and providing guests highest quality food and service.
• Immediately addressed guest concerns and complaints.
• Created a positive team environment with associates working together through shift huddles and ongoing coaching.
• Maintained strict adherence to the cash handling and banking policies and procedures.
• Identified and reported risk management situations, e.g. slip/fall reporting, employee injury, food quality/food-based illness.
Jon Simon
PROFILE
A strong customer service and
team leader with a drive for
proactively cultivating
relationships with clients and
colleagues, and a natural
optimism when faced with
challenges and complex
situations. Background in sales,
able to drive substantial revenue
for diverse organizations.
Technically savvy and
comfortable using software,
including proprietary software,
MS Office, Insurance Portals, and
Electronic Systems. High
integrity, company loyalty, and
dedicated to preserving
confidentiality. Excellent written
and verbal communication skills.
EXPERTISE
Customer Service Expertise
Team Leadership
Training
Sales & Marketing
Bookkeeping, Finance &
Accounting
Business Administration
Customer Success Advocate
Insurance, Retail, Real Estate,
Food Services, Hospitality
Business Correspondence
Point of Sales (POS) Systems
Negotiations
Tech Savvy
Microsoft Office Suite
*********@******.***
Los Angeles, CA
EXPERIENCE Cont’d
GENERAL MANAGER LAUNDERLAND Los Angeles, CA 2008 – 2011 Managed the day-to-day operations of top-notch coin laundry facility, ensuring the profitable and efficient operation of the store, including developing a sustainable business strategy, supervising the workforce, ensuring excellent product quality, managing supplier and partner relationships, monitoring financial performance and obligations, ensuring safety and security within the store, and providing a welcoming and inclusive environment that appeals to the diverse residents. Key contributions:
• Oversaw the customer experience and service in store.
• Monitored weekly and monthly P&L data, managed inventory, and optimized pricing.
• Sustained appropriate levels of inventory of all merchandise, ingredients and supplies to maximize customer sales and satisfaction, to include meeting with vendors, determining size and frequency of orders, and securing appropriate pricing.
• Enforced cleanliness and maintenance policies and procedures, including laundry appearance and stocking adequate washing/drying supplies.
• Ensured proper equipment functionality and performed or enforced completion of regular equipment maintenance.
• Utilized resources and available information to troubleshoot when equipment errors occurred, responding in a timely and reasonable fashion to problems.
• Served as the primary point of contact as necessary with external agencies and authorities such as fire service, police, health and safety inspectors.
• Ensured all financial duties and reporting are completed accurately, including all administrative tasks, all cash handling, and payment systems. SALES ASSOCIATE PEZZINI & ASSOCIATES INSURANCE SERVICES Beverly Hills, CA 2006 – 2007 Actively pursued and acquired new and competitive accounts and devised pipeline of prospective customers to use as sales leads. Prequalified possible business leads and explained products to customers, emphasizing specialty features, and implementing marketing plans, promotions, and new product launches. Constantly meet short- and long-term objectives pertaining to unit sales, gross profit, expenses, sales team engagement, retention, and overall performance. Forecast sales goals and objectives. Ensured that all deals, paperwork, and data are completed according to company standards to minimize risk and to maximize profitability on every deal. Key contributions:
• Contacted existing accounts and cold called (onsite & phone) potential targets.
• Reviewed scope of services with existing and new customers.
• Closed sales and achieved sales performance objectives. TERRITORY MANAGER U.S. FOOD SERVICE La Mirada, CA 2003 – 2005 Managed the sales process and drove profitable sales growth within an assigned sales territory to both existing and new customers. Proactively exceeded both corporate and regional objectives for profitable sales growth, business development, and customer retention. Traveled throughout assigned territory to call on existing accounts, recognizing and expanding opportunities at existing customers, and bringing solutions and value to new customers. Acted as liaison between customer and company with regard to pricing, products, delivery information, payments, service, and inquiries. Ensured that customer inquiries related to billing problems, balances, order status, time of delivery, etc. were promptly and courteously handled, providing follow-up as necessary. Key contributions:
• Developed long-term, productive relationships with key decision makers in an extremely competitive market.
• Sold to major luxury hotels, country clubs and leading restaurants, consistently meeting and exceeding forecasts.
• Built personal territory from 0 to 25 accounts in the West Los Angeles area for large institutional food distributor.
Previous positions as Real Estate Sales Associate at KFS Properties and Distributor at Holsum Bakery. Jon Simon Page 2
EDUCATION
Management, Business Law, and
Hospitality Management
Courses, California State
Polytechnic University
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