Personal Assistant Debt Collector

Annel Chantel Milho (Curriculum Vita)

Cell: 081-***-**** Email: *****.******@*****.***

Objective

Dedicated Personal Assistant and Administrative profession with excellent customer service skills and knowledge of bookkeeping procedures. Interested in opportunities in the following industry focusing on sales, customer care, and office management as well as Pa to CEO/MD and Medical field.

Education

· Matric/GR 12

· Matriculated 2006

· Walvis Bay High School

COURSES/DIPLOMA

· Shadonai School of Hair and Beauty

Diploma in Hair and Nails

· Blackford University

Certificate of Achievement – Diploma in Chil and Adolescent Counselling Level 4 Personal Characteristics

• Energetic/ Diplomatic/ Decision Making/ Detail Oriented/ Motivated/ Multitasking/ Maintaining Confidential Information

Experience

BANK WINDHOEK WALVIS BAY BRANCH SWITCHBOARD (TEMPORARY CLERK) 19 TH MARCH 2007 – 30 TH APRIL 2007

• INVOICING AND FILLING

• ANDELING MAIL INWARDS / OUTWARDS

• PHONE CLIENTS TO COLLECT CHEQUES

• SAVINGS WITHDRAWELS (APPROVALS / DECLINES)

NEDBANK SWAKOPMUND BRANCH SWITCHBOARD (TEMPORARY CLERK) 1 ST JUNE – 2 ND AUGUST 2007

SWITCHBOARD/RECEPTION/ADMINISTRATION DUTIES:

• DEALING WITH CLIENT REQUEST FOR INFO / CONTACT DETAILS OF STAFF MEMBERS.

• RECEIPT / COURIER PARCELS / MAILS

Page 2

• DISTRIBUTION OF MAIL / PARCELS TO RELEVANT DEPARTMENTS / PERSONS

• ARRANGE APPOINTMENTS

• RECEIVING INCOMING MAIL AND OUTWARDS

• TYPING AS REQUESTED BY SENIOR MANAGER / MANAGER PERSONAL BANKERS AND CREDIT.

• ORDERING OF STATIONARY (LOCAL)

FIRST NANIONAL BANK SWAKOPMUND SALES CONSULTANT 3 AUGUST 2007 – 29 FEBRUARY 2008

• OPENIING OF ACCOUNTS SUCH AS CHEQUE / SAVINGS / BUSINESS / MINNOR

• CLOSING OF ACCOUNTS

• OPERATING ON HOGAN (SYSTEM)

• WORKING ON APERTA (PROGRAM)

• DEALING WITH REFERALS (CHEQUES)

• WORKING WITH ALL CHEQUE / SAVING ACCOUNTS

FIRST NANIONAL BANK WALVIS BAY JUNIOR SALES ASSISTANT & CREDIT CARD CONSULTANT 4 JANUARY 2010 – 31 OCTOBER 2011

• DEALING WITH ALL CORPORATE ACCOUNTS AND CLIENTS

• THIS POSITIONS APPLIES TO ALL OTHER BANK DUTIES INCLUDING ADMIN JJD EARTHMOVING AND CONSTRUCTION / JJD HOLDINGS EXECUTIVE ASSISTANT TO CHAIRMAN / MD NOVEMBER 2011 – DECEMBER 2015 /

REF J J DOESEB / 081*******

MAIN JOB TASKS AND RESPONSIBILITIES

• ANSWER TELEPHONE, SCREEN AND DIRECT CALLS

• TAKE AND RELAY MESSAGES

• PROVIDE INFORMATION TO CALLERS

• GREET PERSONS ENTERING ORGANIZATION

• DIRECT PERSONS TO CORRECT DESTINATION

• DEAL WITH QUERIES FROM THE PUBLIC AND CUSTOMERS

• ENSURES KNOWLEDGE OF STAFF MOVEMENTS IN AND OUT THE ORGANIZATION

• GENERAL ADMINISTRATIVE AND CLERICAL SUPPORT

• PREPARE LETTERS AND DOUCMENTS

• RECEIVE AND SORT MAIL AND DELIVERIES

• SCHEDULE APPOINTMENTS

• MAINTAIN APPOINTMENT DIARY EITHER MANUALLY OR ELECTRONICALLY

• ORGANIZE MEETINGS

• TIDY AND MAINTAIN RECEPTION AREA

Page 3

• ARRANGING FOR RENTAL OF TRUCKS AND MACHINES

• DEALING ALL DEBTORS AND CREDITORS

COMPANY: MÜLLER & MÜLLER CC / REF: DESIRE MULLER 064-20 6955 TIME PERIOD: MARCH 2017 – SEPTEMBER 2017

POSITION: DEBT RECOVERY/LEGAL ASSISTANT

• Keep track of assigned accounts to identify outstanding debts

• Plan course of action to recover outstanding payments

• Locate and contact debtors to inquire of their payment status

• Negotiate payoff deadlines or payment plans

• Handle questions or complaints

• Investigate and resolve discrepancies

• Create trust relationships with debtors, when possible, to avoid future issues

• Update account status and database regularly

• Alert superiors of debtors unwilling or unable to pay when necessary

• Comply with requirements when legal action is unavoidable

• EXPERIENCE FIELD:

• Proven experience as debt collector

• Experience in working with targets and tight deadlines

• Knowledge of relevant legal requirements

• Working knowledge of MS Office and databases

• Excellent communication and people skills

MGT MARINE & GLOBAL TRADING ACCOUNTS ADMINISTRATOR 1 APRIL 2018 – 31 MARCH 2019

• Manage obligations to suppliers, customers, and third-party vendors

• Process bank deposits

• Reconcile financial statements

• Prepare, send, and store invoices

• Contact clients and send reminders to ensure timely payments

• Submit tax forms

• Identify and address discrepancies

• Report on the status of accounts payable and receivable

• Update internal accounting databases and spreadsheets Director: Mr. Willie Dewet Grobler / Tel: 064-221840 Page 4

DR. VAN DER WESTHUIZEN PRACTICE APRIL – JANUARY 2020 Medical Receptionist AND Personal Assistant Dr. Van der Westhuizen

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

• Welcomes patients and visitors in person or on the telephone and answering or referring inquiries.

• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.

• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.

• Ensures availability of treatment information by filing and retrieving patient records.

• Maintains patient accounts by obtaining, recording, and updating personal and financial information.

• Obtains revenue by recording and updating financial information, recording, and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.

• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.

• Helps patients in distress by responding to emergencies.

• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.

• Maintains operations by following policies and procedures, reporting needed changes.

• Contributes to team effort by accomplishing related results as needed.

• Assisting with all legal matters

Reference: I would prefer for self-discussion – 081-***-**** (Private Matter)

Contact this candidate