Office Assistant Front Desk

Heather Cox

*********@*****.*** 309-***-**** Jacksonville,NC 28546

Professional Summary

Committed and motivated employee with exceptional customer service- relation, patient care and decision-making skills, strong work ethic, professional demeanor and great initiative.

Skills

●Excellent Communication Skills

●Self-Starter with professional manner

●Critical thinker

●Familiar with Physicians Current Procedural Terminology

●BLS Trained

●Product Demonstration

●Experience with electronic health record

●Organizational Skills

●Patient Care Skills

●Multitasking demonstrated proficiencies in telephone, email, fax, and front desk reception within high volume environment

Work History

OSF St. Francis - Peoria, Illinois 11/2019-Present

OSF Illinois Neurological Institute, Front Office Assistant

Nov 2019 - Present

●Patient registration for high volume physician’s office.

●Compiling medical records and charts

●Operating computer software and office equipment

●Processing Insurance Payments

●Interviewing patients for case histories and key information prior to appointments

OSF St. Francis, Documentation Representative Nov 2015 – Nov 2019

TMI Temp Agency, Documentation Representative April 2015 - Nov 2015

●Processed and scheduled home medical equipment deliveries

●Compiling medical records and charts

●Interviewing patients for case histories and key information prior to medical device order.

●Operating computer software and office equipment

●Addressed customer requests

●Analyzed departmental documents for appropriate distribution and filing.

●Responsible for implementation business consulting and training employees of customers, owners, and outsourced professionals on new software purchased for full-service software and solutions provider, serving all business types in the produce industry

●Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions

●Engaged end-users and answered questions via email, phone, website live chat and in forums

City of Chillicothe – Chillicothe, Illinois April 2007-April 2015

911 Dispatcher

●Answered incoming 911 emergency calls for fire, police and ambulance.

●Relayed instructions to field units

●Coordinated Emergency communications

●Maintained calls and complaints

●Handled customer relations in a gracious manner in accordance with company policies.

●Provided emergency medical instructions to callers

Advocate Radiology- Peoria, IL April 2005-April 2007

Data Entry

●Went over data enter y hospitals and doctors office for errors are in correct billing codes

●Enter data into computer from other documents to clear the chart to be billed

Rescue 33 - Chillicothe, Illinois July 1998 – Dec 2018

EMT – Basic

●Used logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

●Communicated with others to convey information effectively

●Administer first-aid treatment and life-support care to sick or injured persons in prehospital setting

●Operate equipment such as EKGs, external defibrillators and bag-valve mask resuscitators in basic life-support environments

●Assessed nature and extent of illness or injury to establish and prioritize medical procedures

●Coordinated work with other emergency medical team members and police and fire department personnel

●Coordinated with treatment center personnel to obtain patients' vital statistics and medical history, to determine the circumstances of the emergency, and to administer emergency treatment

Education

Illinois Central College, East Peoria, IL

General Studies

Emergency Medical Technician

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