Currculum Vitae Mr Richard Brita Tarug

MR. RICHARD BRITA. TARUG

** *** ** ** ** Villamor Airbase Pasay City

094******** adp827@r.postjobfree.com/ adp827@r.postjobfree.com

Objective

A self-motivated call center professional with solid in-bound and out-bound experience in high volume call center environments. Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience.

An energetic employee with a consistent track record in meeting productivity targets in all areas.

Work Experience

2015 Feb – 2016 Sept (1yr 7 months)

SHORE SOLUTIONS INC (GREENFIELD MANDALUYONG CITY)

handle incoming calls from a national customer base

provide detailed information on services and products to customers

make appropriate storage recommendations based on customer requirements

locate available storage space

enter accurate and complete customer information into system

process bookings and orders within time frames

research and resolve service, product and billing issues

maintain updated records of all customer interactions

monitor and contact customers for booking renewals

produce weekly call reports for management

achieve and exceed key performance indicators in all areas

2016 Nov – 2017 May (6 months)

CONCENTRIX (HANSTON BLDG 1 SANMIGUEL ORTIGAS)

booking and reservation flight from origin to destination or vice versa and hotel reservation

answered inquiries relating to account information, products and services, rates and policies

resolved complaints / scheduled service calls / expedited priority issues

provided ongoing support to customers

2017 Sept – 2018 April (7 months) COLLECTION

GENPACT (4/F PLAZA A DOTCOM DRV NORTHGATE ALABANG MUNTINLUPA CITY)

research and resolve service, product and billing issues

maintain updated records of all customer interactions

generated repeat business from existing customers

monitor and contact customers for booking renewals

maintained customer data base

more on collection informing the customer about their past due due date and full

balanceaccount

2018 April – 201 Febrary (1 yr 2 months) TECH SUPPORT

IQOR - DASMARINAS CAVITE CITY GOV DRIVE SM DASMA.

officers monitor and maintain the computer systems and networks of an organisation. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person. ... applications support specialistresearch and resolve service, product and billing issues

mprocess payment we need to secure that the customer made a payment tso that the account would be current data base

more on collection informing the customer about their past due due date and full

balanceaccount, billing issue

2019 July 18 – 2020 Septembr (1 yr 2 monts) TECH SUPPORT

IBEX PHILIPINES INC (301, SILVER CITY 2, ORTIGAS AVE, PASIG CITY 1604, METRO MANILA)

This involves answering and resolving incoming customer technical issues via phone calls, chats and user submitted tickets. Need to be able to gather/identify the problem and then provide technical troubleshooting to resolve the issue or escalate up to the appropriate team.research and resolve service, product and billing issues

Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance. Guidance of the users to support them in becoming more productive.maintain updated records of all customer interactions

Technical Support will also support computer software integration by diagnosing and troubleshooting common problems. Employees holding this job title generally begin in entry level IT roles.generated repeat business from existing customers

April26-January 26

Teleperformance Philippines Inc

Rockwell Bldg ORTIGAS AVE Pasig City

Booking and Reservation

Education

Graduate in Philippine Christian University 1995 -2000

Business Administration Major in Marketing

Technical Skills

MS Office / excel / word

CRM software

call center telephony and technology / data entry and collation skills

Core Competencies

communication skills / customer service orientation

problem-solving / information management

organizational skills / attention to detail

persuasive ability / stress tolerance / adaptability

References

Available on request

Contact this candidate