Currculum Vitae Mr Richard Brita Tarug
MR. RICHARD BRITA. TARUG
** *** ** ** ** Villamor Airbase Pasay City
094******** ***************@*****.***/ *******.*****@*****.***
Objective
A self-motivated call center professional with solid in-bound and out-bound experience in high volume call center environments. Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience.
An energetic employee with a consistent track record in meeting productivity targets in all areas.
Work Experience
2015 Feb – 2016 Sept (1yr 7 months)
SHORE SOLUTIONS INC (GREENFIELD MANDALUYONG CITY)
handle incoming calls from a national customer base
provide detailed information on services and products to customers
make appropriate storage recommendations based on customer requirements
locate available storage space
enter accurate and complete customer information into system
process bookings and orders within time frames
research and resolve service, product and billing issues
maintain updated records of all customer interactions
monitor and contact customers for booking renewals
produce weekly call reports for management
achieve and exceed key performance indicators in all areas
2016 Nov – 2017 May (6 months)
CONCENTRIX (HANSTON BLDG 1 SANMIGUEL ORTIGAS)
booking and reservation flight from origin to destination or vice versa and hotel reservation
answered inquiries relating to account information, products and services, rates and policies
resolved complaints / scheduled service calls / expedited priority issues
provided ongoing support to customers
2017 Sept – 2018 April (7 months) COLLECTION
GENPACT (4/F PLAZA A DOTCOM DRV NORTHGATE ALABANG MUNTINLUPA CITY)
research and resolve service, product and billing issues
maintain updated records of all customer interactions
generated repeat business from existing customers
monitor and contact customers for booking renewals
maintained customer data base
more on collection informing the customer about their past due due date and full
balanceaccount
2018 April – 201 Febrary (1 yr 2 months) TECH SUPPORT
IQOR - DASMARINAS CAVITE CITY GOV DRIVE SM DASMA.
officers monitor and maintain the computer systems and networks of an organisation. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person. ... applications support specialistresearch and resolve service, product and billing issues
mprocess payment we need to secure that the customer made a payment tso that the account would be current data base
more on collection informing the customer about their past due due date and full
balanceaccount, billing issue
2019 July 18 – 2020 Septembr (1 yr 2 monts) TECH SUPPORT
IBEX PHILIPINES INC (301, SILVER CITY 2, ORTIGAS AVE, PASIG CITY 1604, METRO MANILA)
This involves answering and resolving incoming customer technical issues via phone calls, chats and user submitted tickets. Need to be able to gather/identify the problem and then provide technical troubleshooting to resolve the issue or escalate up to the appropriate team.research and resolve service, product and billing issues
Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance. Guidance of the users to support them in becoming more productive.maintain updated records of all customer interactions
Technical Support will also support computer software integration by diagnosing and troubleshooting common problems. Employees holding this job title generally begin in entry level IT roles.generated repeat business from existing customers
April26-January 26
Teleperformance Philippines Inc
Rockwell Bldg ORTIGAS AVE Pasig City
Booking and Reservation
Education
Graduate in Philippine Christian University 1995 -2000
Business Administration Major in Marketing
Technical Skills
MS Office / excel / word
CRM software
call center telephony and technology / data entry and collation skills
Core Competencies
communication skills / customer service orientation
problem-solving / information management
organizational skills / attention to detail
persuasive ability / stress tolerance / adaptability
References
Available on request