Office Assistant Support Representative
Resume:
Tierra Nickens
Customer Service
Winston-Salem, NC 27105
***********@******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Support Tier 2 Agent
HELPWARE - Martinsville, VA
December 2021 to Present
Assist customers in submitting applications for rent relief program. Check status of tenants/ landlord application. Inform tenants/landlord of the process of Rent Relief Program. Answer general questions. Approve or Deny applications for assistance.
Customer Support Representative
Aerotek - Remote
August 2021 to December 2021
Helps make roadside breakdowns easier for customers in times of need. Actively listen to customers situations, needs, and provide empathy and reassurance during high-stress situations. Provide the human connection to our customers, partners, and service providers and provide a world-class, customer experience.
Customer Service Representative ICF Department of Human Services DSS Symphony Placements - Remote
April 2021 to August 2021
• Answer inbound phone calls and give information regarding state programs.
• Update customer and account information as needed.
• Respond promptly to customer needs.
• Solicit customer feedback to improve service.
• Handle general customer inquiries and feedback.
• Perform other call center duties as needed.
Customer Service Representative
MAXIMUS - Remote
September 2019 to April 2021
Answer calls to assist consumers with healthcare coverage, resetting passwords, and plan issue Front Desk Receptionist
Comfort Suites - Glen Allen, VA
October 2019 to August 2020
Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data. Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms. Phosphate Operator
Amsted Rail Brenco - Petersburg, VA
March 2019 to September 2019
Operates agitators, vacuum-filtrate system, and allied equipment from instrumented control board to produce phosphoric acid by reaction of sulfuric acid with phosphate rock in continuous strong-acid process: Maintains log of gauge readings, shift production, and equipment malfunctions. Bindery Worker
Carter Printing - Richmond, VA
August 2018 to February 2019
assigned responsibilities involving the operation of a variety of power equipment, such as folding, cutting, collating, drilling, punching and binding machines. Assembly Line Worker
Lutron Electronics - Ashland, VA
February 2018 to August 2018
Operate line and assist coworkers in the process of making motorized blinds. Assembly line- attaching fabrics to pole to prepare for welding
Office Assistant
Cement Trucks Inc - Ashland, VA
December 2016 to February 2017
Maintains office operations by receiving and distributing communications, serving customers, Organizing the office and assisting to optimize processes. Creating and updating records ensuring accuracy and validity of information
Packer/Shipper
Metagenics - Richmond, VA
December 2014 to November 2016
Prepare containers or boxes for shipments, pull large volumes of goods, go around with a container and load the goods. Keeping the picking equipment and containers clean Call Center Agent
Connect Com - Ashland, VA
August 2010 to November 2014
Outbound telemarketing calls, temp position
Education
AS in Business Administration
University of Phoenix
September 2017 to June 2019
Skills
• CUSTOMER SERVICE (1 year)
• RECEPTIONIST (1 year)
• RETAIL SALES (1 year)
• Call Center
• CSR
• Customer Care
• Customer Support
• Clerical Experience
• Telemarketing
• Administrative Experience
• Assembly
• Typing
• Microsoft Word
• Upselling
• Cold Calling
• Live Chat
• Technical Support
• Inside Sales
• Windows
• CRM software
• Manufacturing
• Data entry
• Computer skills
• Microsoft Excel
• Microsoft Office
Certifications and Licenses
Driver's License
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