Private Segvi e

Sheri A. DeJesus

Cell 860-***-**** **************@*****.***

Highly experienced customer service professional seeking a challenging position that will utilize my years of experience, skills and abilities

COMPUTER SKILLS Microsoft Office, SAGE, Ankota, Sandata

PROFESSIONAL EXPERIENCE

Companions & Homemakers, Farmington, CT May 2014 - Present

Lead Payroll & Billing Specialist (July 2019 – current)

•Respond to inquiries on multi-line phone from field workers, clients and client contacts

•Communicate daily with field workers to resolve time-keeping and payroll issues while clarifying instructions on complying with mandates

•Perform quality checks to ensure compliance with policies and state authorizations

•Process long-term care invoices as well as communicate with various insurance vendors to ensure timely payment and processing of invoices

•Prepare deposits and scan checks daily or as needed as well as reconcile deposits

•Process and maintain weekly payroll of 1,200 field-workers

•Monitor outstanding invoices and provide clients with timely resolution of all billing disputes or issues

•Utilize SAGE 300 to maintain client accounts by processing and applying payments

•Provide verification of employment and completion of PCA recertification to Department of Health

Care Liaison (Coordinator (August 2016 – July 2019)

•Assisted in transitioning from paper timekeeping for field-workers to paperless in accordance with State of Connecticut mandates for electronic visits verification

•Educated clients, families and field workers in electronic visit verification process

•Bridged gap between care coordinating and finance department

Care Coordinator (May 2014 – August 2016)

•Monitored field-worker’s performance through direct communication and coaching

•Ensured client satisfactions with services received through problem solving, client matching, issue/conflict resolutions and escalations

•Coordinated schedule of over 100+ clients on a weekly basis while ensuring client expectations were met

•Conducted interviews and training of field-workers

Creative Financial Staffing Agency

True Blue Environmental, Wallingford, CT December 2014 - January 2015

Accounts Payable Specialist - Temp Position

•Researched and entered vendor and contractors invoices

•Assisted with weekly check run, three way invoice matching and processed daily mail

Butler America, Otis Elevator, Bloomfield, CT March 2014 - December 2014

Accounts Payable Specialist - Temp Position

•Researched and performed data entry for vendor invoices and three-way invoice matching

•Assisted with weekly check run

Accountemps Staffing Agency July 2005 – March 2013

Contracted with the following companies performing the duties of an accounts payable specialist as well as a clerical administrative assistant as needed:

Payless Auto Glass – Hartford, CT Veeder-Root Company – Simsbury, CT

ECHN – Manchester, CT Wiremold – West Hartford, CT

CERTIFICATION/LICENSURE CURRENT COMMUNITY SERVICE/VOLUNTEER

CPR/AED/First Aide (certified) Kensington Fire Rescue

Expired EMT License – State of Connecticut President of Association

EDUCATION/LICENSURE

Branford Hall Career Institute, Southington, CT

Medical Assistant Program - 2010

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