Customer Service Representative

WINDIE CHERRONE

SUMMARY

Service-driven professional with 8-year background in

public service and goods sector. Personable and reliable

EXPERIENCE

Customer Service Manager, 11/2013 - 08/2019

Marathon Gas Station - IN

* Established positive rapport with customers, manager

‘and customer service team members to maintain

positive and successful work environment

* Maintained knowledge of company products and

ervices to promptly resolve complaints and concern:

+ Assisted staff with resolving complex customer issues

and implementing targeted solution:

‘+ Assisted customers in making payments on accounts and

etting up payment plan:

* Upheld strict quality control policies and procedure

turing customer interaction:

* Evaluated and authenticated returns, exchanges and

void!

* Interviewed, hired and trained new quality-focuse

customer service representative

* Confirmed delivery of orders and troubleshot misse

yes and overage

+ Evaluated employee job performance and motivated

staff to improve productivity

* Organized shift assignments to meet expected coverage

Jemands by factoring in typical loads and upcoming

change

+ Recommended improvements to products and service:

to mitigate complaint

+ Executed on-time and under-budget project

management on complex issues while updating,

customers on technician availability

* Led team engaged in delivering assistance to customer

ervice department on daily basi

EDUCATION AND TRAINING

GED, 06/2005

Bremen Senior High School -Gremen, IN

+ Honor Roll

+39 .GPA

CONTACT

Addres

Phone: 57

Email: *************@*****.***

Bremen, IN 46506

SKILLS

* Leading Team Meeting

* Verbal an

itten Communication

* Continuous Improvement

+ Account Authorization

‘Issue Resolution

* Time Management

* Client Relations and Retention

+ Problem-Solving

+ Positive and Constructive Feedback

* One Call Resolution

orkflow Management

* Policy Enforcement

* Decision Making

* Delegating Work

Work Prioritization

* Conflict Resolution Technique:

aff Training

+ Managing Operations and Efficiency

otk Planning and Prioritization

* Cost Control

* Recruitment and Hiring

* Documentation and Reporting

* Problem Resolution

ind Development

* Team Leadership

* Revenue Forecasting

* Hiring and Training

* Budget Management

Contact this candidate