Assurance Analyst Quality

Betty Robinson

Olive Branch, MS ***** 901-***-**** **********************@*****.***

Professional Summary

Motivated quality assurance testing professional brings exceptional technical writing skills. Successful at prioritizing and managing multiple projects. Looking for position supporting quality assurance methodologies in Type industry.

Innovative Job Title excels at non-conformance investigations. Exercises judgment within defined procedures to determine action needed to resolve problems. Leverages strong communication and technical writing skills to achieve appropriate outcomes.

Driven Quality Assurance professional offering dynamic understanding of manual and automated testing strategies. Highly communicative and experienced in data analysis. Eagerly collaborates with development teams to identify and resolve issues.

Skills

Scheduling

Data Analysis

Quality Management

Quality assurance

Work History

Quality Assurance Analyst, 02/2018 to 04/2022

FedEx – Olive Branch, MS

Reviewed project requirements to uncover bugs and vulnerabilities and help maintain project schedule.

Maintained knowledge of regulatory requirements from accrediting bodies and federal, state and local requirements.

Monitored process checks for proper completion and correct frequency.

Appointed as main corporate office contact, handling questions and issues from customers and vendors.

Reported problems and concerns to management.

Conducted investigations into questionable test results.

Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.

Freight Dispatcher, 02/2019 to 02/2022

Ontime Freight Brokerage – Olive Branch, MS

Dispatched calls for emergency and routine driver call-outs.

Conducted geographical location spotting and map reading to support fleet personnel.

Monitored dispatched calls and took action to resolve and correct potential problems.

Recorded customer encounters through detailed notes and maintained comprehensive records.

Documented service activities and issues and produced regular reports.

Handled customer escalations from drivers to solve issues and restore customer satisfaction.

Tracked purchase orders and approved vendor invoices for outside services.

Coordinated pickups and deliveries across Location.

Scheduled and tracked movements of owned and rented equipment.

Communicated with customers daily about freight movements and delivery timetables.

Education

05/1976

Sikeston Senior High School - Sikeston, MO

Business, 05/1998

Three Rivers Community College - Sikeston

Management, Supervisor,Lead

Management,USA Shoe Factory, 1976-1980

Noranda Aluminum, 1980-1989

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