Office Assistant Customer Service
Resume:
MARIA
THORN
***** ******** *** *** *** Lancaster CA 93535
***********@***.***
Career Objective
To obtain a position in which I will utilize my training, passion, and experience to contribute to the organization.
Education
Kaplan college- Criminal Justice A.S. Degree Bakersfield, CA
Golden Valley- Diploma Bakersfield, CA
Highlights Of Qualifications
over 2 years management experience
Task oriented with emphasis on goal achievement
Equally effective working alone or a s a member of a team
Dependable, hardworking, efficient, and reliable
Skills and Abilities
Customer Service Bilingual- Speak, read, and write Spanish fluently Microsoft Office
Networking/recruiting Merchandising
Work History
Starbucks
6/2019 - present
Take customers orders and make their drinks. Keep the prep area clean and sanitized. Emgage with the customers amd build relationships so the customer feels comfortable and likes to come back.
Asset protection / Samsung appliance specialist 8/2017 – 07/2019
Best buy
Greeted customers upon entering store. Checked receipts to ensure customers were walking out with correct product. Did a weekly safety walk to ensure we were up to safety standards. I also completed a closing or opening walk to ensure products were censored or cased according to standard. Checked associates bags and coats every time they left the store. Mo stored cameras to ensure help was sent to departments that needed it and made sure I watched any suspicious activity to ensure that if someone was stealing we caught it before they walked out the store. When I transitioned to sales I helped clients select appliances based on their needs. I specialized in Samsung product coaching and training other associates on the product.
Store Manager. 11/2014-02/17
The children’s Place
Effectively managed a team to hit goals as well as providing the best customer service possible. Networked and recruited to build a team . Merchandise product per company direction. Handled any customer issues. Responsibly handled cash, credit and debit transactions any cash over /short discrepancies.
Sales Associate
Shi by Journeys. 07/2014-09/2014
Responsibly handled money, responded to customer inquiries and provided excellent customer service. Processed checks, debit, and credit transactions and maintained a clean environment. Hit sales goals as well as maintained a clean sales floor and back room. Cashed checks and sold money orders.
Office Assistant. 11/2011-09/2014
Sears Holding Corporation
Responded to customer inquiries and answered phones with proper phone etiquette. Maintained a filing system, processed mail, and distributed mail to the appropriate department. Balanced the safe as well as investigating any shortages or overages that came up, along with scheduling interviews and helping the human resources lead with any problems or tasks that needed to be taken care of.
Cashier 04/2009-05/2011
Food Village Market Bakersfield, CA
Responsibly handled money, responded to customer inquiries and provided excellent customer service. Processed checks, debit, and credit transactions and maintained a clean environment. Updated merchandise prices and Stocked the Merchandise as needed. Cashed checks and sold money orders.
Courtesy clerk 07/2008-11/2008
Albertsons Bakersfield, CA
Assisted cashiers by bagging customer groceries and handled customers in a professional and friendly manner. Maintained a clean environment, gathered and organized shopping carts, and directed customers to appropriate department.
Receptionist/Insurance Biller 10/2007-04/2008
Western Dental Bakersfield, CA
Responded t o customer inquiries and answered phones using proper phone etiquette. Handled all insurance claims, ensuring that the company receied payment for the claims. Maintained a filing system, processed mail, and distributed mail to the appropriate department.
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