MARIA

THORN

***** ******** *** *** *** Lancaster CA 93535

adp7y4@r.postjobfree.com

661-***-****

Career Objective

To obtain a position in which I will utilize my training, passion, and experience to contribute to the organization.

Education

Kaplan college- Criminal Justice A.S. Degree Bakersfield, CA

Golden Valley- Diploma Bakersfield, CA

Highlights Of Qualifications

over 2 years management experience

Task oriented with emphasis on goal achievement

Equally effective working alone or a s a member of a team

Dependable, hardworking, efficient, and reliable

Skills and Abilities

Customer Service Bilingual- Speak, read, and write Spanish fluently Microsoft Office

Networking/recruiting Merchandising

Work History

Starbucks

6/2019 - present

Take customers orders and make their drinks. Keep the prep area clean and sanitized. Emgage with the customers amd build relationships so the customer feels comfortable and likes to come back.

Asset protection / Samsung appliance specialist 8/2017 – 07/2019

Best buy

Greeted customers upon entering store. Checked receipts to ensure customers were walking out with correct product. Did a weekly safety walk to ensure we were up to safety standards. I also completed a closing or opening walk to ensure products were censored or cased according to standard. Checked associates bags and coats every time they left the store. Mo stored cameras to ensure help was sent to departments that needed it and made sure I watched any suspicious activity to ensure that if someone was stealing we caught it before they walked out the store. When I transitioned to sales I helped clients select appliances based on their needs. I specialized in Samsung product coaching and training other associates on the product.

Store Manager. 11/2014-02/17

The children’s Place

Effectively managed a team to hit goals as well as providing the best customer service possible. Networked and recruited to build a team . Merchandise product per company direction. Handled any customer issues. Responsibly handled cash, credit and debit transactions any cash over /short discrepancies.

Sales Associate

Shi by Journeys. 07/2014-09/2014

Responsibly handled money, responded to customer inquiries and provided excellent customer service. Processed checks, debit, and credit transactions and maintained a clean environment. Hit sales goals as well as maintained a clean sales floor and back room. Cashed checks and sold money orders.

Office Assistant. 11/2011-09/2014

Sears Holding Corporation

Responded to customer inquiries and answered phones with proper phone etiquette. Maintained a filing system, processed mail, and distributed mail to the appropriate department. Balanced the safe as well as investigating any shortages or overages that came up, along with scheduling interviews and helping the human resources lead with any problems or tasks that needed to be taken care of.

Cashier 04/2009-05/2011

Food Village Market Bakersfield, CA

Responsibly handled money, responded to customer inquiries and provided excellent customer service. Processed checks, debit, and credit transactions and maintained a clean environment. Updated merchandise prices and Stocked the Merchandise as needed. Cashed checks and sold money orders.

Courtesy clerk 07/2008-11/2008

Albertsons Bakersfield, CA

Assisted cashiers by bagging customer groceries and handled customers in a professional and friendly manner. Maintained a clean environment, gathered and organized shopping carts, and directed customers to appropriate department.

Receptionist/Insurance Biller 10/2007-04/2008

Western Dental Bakersfield, CA

Responded t o customer inquiries and answered phones using proper phone etiquette. Handled all insurance claims, ensuring that the company receied payment for the claims. Maintained a filing system, processed mail, and distributed mail to the appropriate department.

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