ELAKKIYA.B

E-Mail : adp7xo@r.postjobfree.com

Contact No: 962-***-****/+659*******

PROFESSIONAL EXPERIENCE

Midas Holidays

Admin (2018 Aug 25 th to2020 Feb 5th):

Answered calls and scheduled appointments,arranging of courier services and preparing documents.Provided interested parties with general information.

Manage office supplies(stationary and pantry supplies)&office equipment(Printer,fax etc,.)Ordered front office supplies and keep inventory of stocks.

Sorted incoming mails and handled other outgoing mail.

Processed Bills and other confidential documents.Types and edited Memos and Reports.

Made copies,input data and performed other important admin activities

Management of office equipment.Scanning the documents and file and send to the relevant higher management,maintain the hard copy for reference.Maintaining Clean and enjoyable working environment.CRM Handling Allocating the works to workers.

Invoice preparation,salary preparation in Excel.Maintaining workers summery.Leave application handling.Flight Ticket bookings on boarding Clients.Well versed knowledge in Excel.

HCL TECHNOLOGIES

Analyst (2015 Dec 31st to july 14th 2018)

Outbound calls to the clients/customer resolution of water bills,Giving best resolution to the customer and satisfied them.

Sharp listening and Good Communication skills thought out calls,delivering an excellent level of customer service.

Client’s business requirements and processes through document analysis, and work-flow analysis. Communicate client’s business requirements by constructing easy-to-understand data and process models

Facilitate monthly meetings with clients to document requirements and explore potential solutions and productivity quality reports.

Handling MIS Reports, PMS, Error Reports and mutual understanding of process and applications.

Validating the "fixes" for the resolved bugs& auditing, boundary check, coding, Final quality checking by using the applications (ELS, Citrix). TECHNICAL SKILLS

Computer Skills : Photo shop, maker, Corel draw, HDCA,MS-word,Excel,power point Professional Skills : MAT lab,VLSI Design basics

ACADEMIC RECORDS:

2015 - 2017(MBA - FM) Madras University, Chennai 65% 2011- 2015 (B.E-ECE) E.G.S.Pillay Engineering college 71% 2009 - 2011(HSC) M.G.Hr Secondary School 73.3%

2008-2009 (SSLC) M.G.Hr Secondary school 76.4%

PROJECT :

Projects Profile: Finance management for Thames Water, London UK Travels & Tourism: Thailand, Bangkok, Singapore, Malsiya.etc.. DESCRIPTION :

Daily and weekly meeting with staff for better improvise of tourism.

Attendance Maintaining & HRA Cooperating.

Involves in calculation of water bills for all other water customers.

Quality check for developed documents by ELS and comparing with CIS.

Lead Handling, Lead Generation, Daily & Weekly Report to Higher Management.

Understanding Requirement Specifications and Design Documents. RESPONSIBILITIES:

Successfully interpreted data to draw conclusions for the relevant UDB modules.

Gathered business requirements from Business clients and subject experts.

Dispatching the relevant batch files in a correlated period of time.

Training new employees and getting them productive quickly.

Ability to grasp technical things quickly.

ACHIEVEMENTS:

I have raised changes in our application ELS by using the Gembha Kaizan software, Successfully reduced the Client Complaints by performing various analyses and highlighted the same to the top management.

Star Performer Award winner for the Quality scores for the three consecutive quarters. Successfully trained the new hires and help them in getting certified to go on board Successfully handled and maintained the tasks that were assigned to me . PERSONAL DETAILS

Name : B.Elakkiya

Date of Birth : 25th december1993

Father`s Name : V.Balu

Mother`s Name : B.Saraswathi

Languages Known : English, Tamil

Hobbies : Dancing and Travelling

DECLARATION:

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Place: Chennai

Date: ( B.ELAKKIYA)

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