Correctional Officer Customer Service

Alexus Cosey

******.*****@*****.*** 225-***-****

Woodville, MS 39669

SUMMARY

I am a very intelligent individual, I am consistent, determine, motivated, fast learner and I always aim to please the customer. I listen well, follow direction, and can act quickly on my feet.

SKILLS

Team building

Customer service

Documentation

EXPERIENCE

Cashier

Freds Casino Travel Center St. Francisville, LA July 2019 - Current

Trained new employees in cashiering procedures, offering assistance in resolving issues.

Troubleshot and resolved issues with cash registers, card scanners and printers.

Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.

Helped customers find specific products, answering questions and offering advice.

Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.

Trained new team members in cash register operation, stock procedures and customer service.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Welcomed customers, offering assistance to help find necessary store items.

Processed customer payments quickly and returned exact change and receipts.

Wrapped items and bagged purchases properly to prevent merchandise breakage.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Served needs of as many as [Number] patrons per shift, including collecting payments, tracking rewards and handling customer service issues.

Security Guard

Lofton Staffing Services Baton Rouge, LA May 2019 - July 2019

Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.

Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.

Monitored and authorized entrance and departure of employees, visitors and other persons.

Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.

Responded to and thoroughly investigated all reported incidents to protect company assets.

Correctional Officer

Louisiana State Penitentiary St. Francisville, LA July 2018 - April 2019

Detected potential threats and quickly defused conflicts.

Maintained appropriate control, security and well-being of youth at all times.

Promoted safety, order and functionality of [Type] facility.

Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.

Inspected cells and conducted random searches of common areas.

Completed [Type] protocols during emergency situations.

Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.

Assigned inmates to open and appropriate housing units.

Supervised inmates during day-to-day activities.

Maintained correct physical head count at all times.

Maintained daily logs of shift activity.

Assisted in restraining violent and unruly inmates.

Informed inmates and visitors of rules, safety and security procedures and responsibilities.

Sandwich Maker

Subway Woodville, MS October 2017 - March 2018

Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.

Maintained clean, well-organized and properly sanitized front counter area to greet customers.

Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.

Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.

Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.

Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.

Organized food preparation stations and replenished supplies to maximize efficiency.

Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.

Prepared food items such as deli and hot sandwiches to meet customer specifications.

Communicated with customer to provide menu offering details and assist with decision-making.

Washed and sanitized dishes after every use to protect customers.

Took customers' orders by recording requested menu items, substitutions and add-ons.

Trained sandwich artists to apply attention to detail and commitment to quality.

Completed opening, closing and shift change tasks to promote store efficiency.

Cleaned and maintained all food preparation stations.

Accepted payments and made change to process transactions.

Restocked kitchen supplies by rotating food according to dates and [Action].

Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.

Executed all daily tasks and assisted other team members when needed.

Verified orders and bagged items for easy transport.

Kept customer and food preparation areas clean and well-organized for maximum efficiency.

Answered guest questions, delivering most accurate and updated information available.

Took orders, prepared foods and processed payments in full-service [Type] establishment.

EDUCATION AND TRAINING

High School Diploma

Wilkinson County High School Woodville, MS

Some College (No Degree): Psychology

Alcorn State University Lorman, MS

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