Data Entry Customer Service

Joy R. Brown

*********@****.***

Mobile: 864-***-****

Current Address: Anderson, SC (full details to be disclosed upon request)

Summary of Qualifications

A highly talented, professional Supervisor with successful leadership experience in customer service, clerical and office

administration that indicates the ability to acquire the knowledge and skills needed to perform and master job duties. I am

confident and performance driven in a fast-paced environment with the ability to communicate and demonstrate interpersonal

skill with staff, clients, and customers. Resourceful in completing tasks in a timely manner successfully while providing a full

range of support to all staff. I enjoy heavy data entry with sensitivity to deadlines.

RELEVANT SKILLS:

¢ Marketing ¢ Problem Solving ¢ = Multi-tasking

e Accounting e Management e Analysis

EXPERIENCE:

Powell Insurance, Anderson, SC Commercial Lines Manager February 2018-present

e Supervise and coach a team of associates to drive performance

e Remain in the top quartile 3 months in a row for having top performing agents

e Create ideas around a prioritized set of challenges and work to develop solutions

Southern Risk Insurance, Anderson, SC Commercial Lines/Office Manager February 2014-February

2018

¢ Implemented paperless workflow system

© Developed a program for specific industry type business- Successfully wrote over $1,000,000 in new business as a result

in 18 months

© Coordinated agency management system conversion from AMS 360 to Epic

¢ Promoted to Regional Manager in October 2017 to serve 3 acquired agencies in Upstate South Carolina.

Palmetto Insurance, Anderson, SC Commercial Lines Manager September 2001-January 2014

¢ Management specifically focused on home builders’ program within agency

¢ Managed 5 customer service reps daily

¢ Coordinated new opportunities for service staff to implement higher compensation opportunities

EDUCATION: Associate in Public Service, Spartanburg Technical College 2002

LEADERSHIP:

Leadership Next Fellow- Anderson United Way Chapter Member 2012

COMMUNITY ACTIVITIES:

Dream Warehouse Volunteer August 2014 - Present

* Organize numerous events like clothes drives and community feeds provide food and clothes.

¢ Provides the owner with new ideas to promote the upcoming events being held

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S.W.A.G. Academy- Non-Profit Organization Volunteer June 2020-Present

© Coordinate volunteer activities

¢ Board Member

¢ Coordinate fundraising events

TECHNICAL / NON-TECHNICAL SKILLS:

¢ Microsoft Word, PowerPoint, social media platforms

AMS 360 proficient

Hawksoft proficient

Epic (for use with insurance management)

Microsoft Excel

Typing skills- 85 WPM

Contact this candidate