Inside Sales Customer Service

Kyle Rosensteel

724-***-**** ****.**********@*****.*** Greensburg, PA

SUMMARY OF QUALIFICATIONS

●HVAC Inside Sales, Route Delivery Driver and warehousing with 8 year’s experience. Extremely strong leadership skills. Competent at managing responsibilities in a high volume atmosphere. Commitment to customer service with the ability to build productive relationships, resolve complex issues and win customer loyalty.

EDUCATION

Greater Johnstown Career & Technology Center Johnstown, PA

Certificate of Completion of Heating and Air Conditioning

April 2013 – April 2014

SKILLS

●Strong knowledge of warehousing.

●Excellent time management and organization skills

●8 years of experience using a forklift loading and unloading trucks.

●Knowledge of Inside Sales

●Looking up breakdowns of HVAC equipment and trouble shooting customer problems.

●Employ active listening when working with customers, staff, and communicate in a clear and organized manner

●A willingness and ability to operate a commercial vehicle in a manor that insures personal and public safety.

●Ability to work in extreme weather conditions.

CERTIFICATIONS

●EPA 608 Universal

●OSHA 10

●R410A

WORK EXPERIENCE

Standard Air & Lite Export, PA

Inside Sales/Delivery Driver May 16th 2014/Present

●Answer heavy call volume generating quotes and converting orders for customers.

●Looking up HVAC parts breakdowns and equipment breakdowns to trouble shoot customer needs.

●Loading and unloading trucks to stock our warehouse with heating and a/c equipment.

●Providing customer needs on weekends when on call.

●Delivering parts and equipment for different routes every day.

Aaronson Repairs & Improvements, LLC Greensburg, PA

Subcontractor January 2013/Present

●Subcontractor for Home Repairs.

●Assisted owner with repairs and remodeling

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