Customer Service Community Liaison

DAVID M. KIESER

** ****** ****, ********** ************* 01945-1433

adp7vb@r.postjobfree.com 781/639.9729

Proven Sales account/Executive Helping Companies Translate Business Goals to Reality Veteran professional with over 20 years’ experience in client management, focusing on new business services. Successfully develops and maintains a high-volume book of business, including new business sales and retention. Selected Highlights

Key team member of the number one ranked health care provider nationally by JD Power/ NCQA (2004-2013)

Over 10 years of municipal sales expertise, with a focus on labor and administrative relationships

Field Sales Top Performance Award in ‘Q4 2014

Elected top level executive officer of a non-profit, philanthropic organization consecutively 2013 & 2014 Core Competencies

Team Leadership/ Management

End to End Client Services

Project Management

Civic Outreach/ Leadership

Strategic Planning

Community Liaison

B2B/ B2C Expertise

Proactive Client Outreach

Client Event Logistics

Group Benefit Strategies // Gallagher, Auburn, MA http://www.ajg.com Senior Benefit Consultant May ’19 – Aug ‘19

Manages an assigned book of business and builds, expands, and solidifies relationships with existing clients.

Leads appropriate resources to address the client's risk/capital management needs.

Secures existing business and drives the sale of additional services and coverage levels. ALIERA Healthcare, Atlanta, GA www.alierahealthcare.com Group Sales Advisor / State Sales Manager (MA/NH) Sep ’18 – Apr ‘19

Develop and implement an overall strategic sales plan to increase membership and achieve new business quota levels

Liaison between Aliera and the brokerage community.

Establish relationships with prospective Brokers/Agencies within Massachusetts & New Hampshire territory ATHENA STRATEGIES, Marblehead, MA www.athena-strategies.com Director of Business Development Sep ’17 – Sep ’18

Develop relationships with prospective clients, while maintaining existing client relationships

Serves, in part, in the absence of the Founder and Principal as representative of the company AMERICAN RED CROSS, Medford, MA https://www.redcross.org National Disaster Assessment Team (Volunteer) Aug ‘17 – Present

Florida Deployment, Miami-Dade Level 7 DR414-2017 (Irma)

Local Deployment, Rockport/Gloucester Level 2 DR538-2018 (Riley)

Local Deployment, Chelsea Level 2 DR627-2018 (Chelsea) HARVARD PILGRIM HEALTH CARE, Wellesley, MA https://www.harvardpilgrim.org Sales Executive – Commercial Market Aug ‘15 – Jul ‘17 Account Executive– Municipal Market Dec ‘04 – Aug ‘15

Subject Matter Expert on Commercial & Medicare lines of coverage for the public and private sectors

Consultative role for plan design review, negotiation of rates and point person for new and existing business Request for Proposals (RFPs)

Customer Service Survey July 2012 Score 5.65/6.00, Survey July 2013 Score 5.66/6.00, Customer Service Survey July 2014 Score 5.65/6.00, Customer Service Survey July 2015 Score 5.95/6.00 TUFTS ASSOCIATED HEALTH PLANS INC., Waltham, MA www.tuftshealthplan.com Project Manager Oct ‘03 – Nov ‘04

Sales Representative/ Team Lead Oct ‘98 – Oct ‘03

Manage sales department projects: lead sub-teams on cross-functional projects

Negotiate crisis management for projects to sales department customers including & external

Achieved 117% of new business goal for Q1-Q3 ‘FY03 // Achieved 106% of new business goal for FY’02

The top producing sales representative for the MA Small Group Market -January Sales 2002 & 2003 Education: University of Massachusetts - Amherst, MA: Bachelor of Science from the School of Psychology Prior positions: Account Representative at THP, Inpatient Mental Health Counselor, On-Air Talent at WMWM 91.7 FM

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