Executive Housekeeper
Resume:
CURRICULUM VITAE
Gowrisankar.j
2nd cross vastu layout enclave,
Kudlu, Madewala Post,
Bangalore- 560068.
Email ID: **************@*****.***
Phone: 903-***-****.
OBJECTIVE:
Obtain a challenging leadership position creative problem solving, lean management and training skills with a reputable company to achieve optimum utilization of its resources and maximum profits.
WORK EXPERIENCE:
Working in Icon premier hotel as an Executive Housekeeper (HOD) from 25/02/17 till the date (Pre-opening).
Worked in Sterling’s Mac hotel Bangalore as a Housekeeping Assistant Manager (second in command) 02/01/16 to 28/02/2017.
Worked in Royal orchid suits Bangalore as a Housekeeping Executive (second in command) from 06/07/ 2013 to 31/12/2015.
Worked in N C L Cruise line Italy as a House Keeping Junior stateroom steward from Aug 2011 to March 2013.
Worked in Matthan Hotel Bangalore as a Trainee Supervisor 02.09. 2009 to 27.08.2011 (Pre-opening).
Worked in The Paul Bangalore as a Housekeeping G S A from 17.06.2007 to15.08.2009 (Pre-opening).
NATURE OF JOB:
ROLES AND RESPONSIBILITIES:
In charge of manpower management for the department.
Handling daily operation for the Housekeeping Department.
Handling VIP rooms and corporate rooms.
Dealing with supplier regarding casual staff as per department requirement.
To supervise the Housekeeping operation ensuring that the hotel standards and procedures are fully and followed.
To ensuring that all designated rooms are prepared as per standard and if any special guest preference has been taken care.
To ensuring that all designated public areas are cleaned and maintained as per established standards, set-ups and schedules.
Taking handover of project rooms from engineering department.
Has efficiently handled lost and found as per hotel policies.
To handle guest complaints with regards to Housekeeping services or maintenances.
QUALITY/TRAINING:
To provide a zero defect room with efficient service to the guest.
Handling guest complaints and resolving them accordingly.
Managing resources and implementation of new policies.
Interviewing and selecting the best qualified candidates as per the position, ensuring
that proper training programs are being conducted.
Evaluating continuously the performance of all employees and counseling them in case of any deviation.
Conducting departmental meeting with employees.
Indenting training needs and training program to ensure quality work.
ADMINISTRATION:
Well versed to the housekeeping budget.
Maintaining all related records of materials in an effective manner and according to company policies.
Maintaining a record of all activities activities within the department.
STANDARDS:
Implementing and monitoring company policies, standard and procedures.
Daily inspecting of all areas for cleanliness, safety as per the hotel standards.
Ensuring all environmental norms is being followed.
Inspecting the entire housekeeping equipments regular basis.
FINANCIAL/CONTROLS:
Planning yearly departmental budgets.
Monitoring and controlling inventory of supplies, par stocks.
Quality checks and economical use by the department.
Ensuring that all inventories are performed and recorded.
Linen and uniform control.
Controlling contactors quality of work, productivity.
Ensuring PMS is ongoing in all guest rooms and public areas.
Monitoring performance and expense against budgets.
Appraising general manager for improvement of guest room décor.
TECHNICAL SKILLS:
Proficient in working with the computer’s basic software.
Proficient in working IDS and prolific software.
Departmental trainer.
Active member for the hotel preopening team for new hotel wing.
ACADEMIC PERFORMANC:
Degree
College
University
Year of Passing
Class
3 year Degree in BS Hospitality and Tourism Management
Shevaroys College of Hotel Management and Catering Technology.
Alagappa University,
Karaikudi
2004-2007
I Class
INDUSTRIAL EXPOSURE TRAINING:
Name of Organization
Duration
Departments
G.R.T Temple Bay,
Mahabalipuram.
22 Weeks
(Oct 2005 – March 2006)
All the Major Departments
EDUCATIONAL QUALIFICATION:
Course Name
School / College
Board
Year of Passing
Percentage
S.S.L.C
H.D.B.H.School
Matriculation
April 2001
65%
Electronic And Instrumentation
Salem Polytechnic,
Salem
State Board
March 2004
62%
PREVIOUS TRAINING EXPERIENCES:
2 Months training in kitchen at Vesting Park, Chennai.
ODC at Shevaroys Hotel in Food Production Department yercaud.
ODC at Star Holidays & Retreat Yercaud.
ODC at the Grand Ashok, Bangalore.
OTHER COURSES:
Secured certificate in Royal institute, London for FOOD SAFETY.
Secured certificate is Royal institute, London for HACCP.
Secured certificate is Royal institute, London for FOOD HYGIENE AND FIRE SAFE.
PERSONAL DETAILS:
Father’s Name : MR.J.Jayapal.
Date of Birth : 7th February 1982.
Age : 39 Years.
Sex : Male.
Marital status : Married.
LANGUAGES KNOWN:
English – Reading, Writing and Speaking.
Tamil –Reading, Writing and Speaking.
Kannada-To Speak.
Hereby I declare that the above furnished information is true to my knowledge.
Place:
Date: Signature
(GOWRI SANKAR.J)
.
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