Excellent customer service skills, multi-tasking, time management, and
Resume:
Elecia M Larson
Superior, Wisconsin 54880
**********@*****.***
PROFESSIONAL SUMMARY
20+ years’ experience in customer service. Detail-oriented and time conscious excited to find my forever job.
SKILLS
Proficient in all Microsoft programs. I learn easily and am willing to learn.
WORK EXPERIENCE
11/2018 to 4/2020
McDonalds
Superior, Wisconsin
Crew Leader
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
• Assign duties, responsibilities, and workstations to employees in accordance with work requirements.
• Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
• Greet and seat guests, and present menus and wine lists.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
• Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
• Perform personnel actions, such as hiring and firing staff, providing employee orientation, and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
• Perform various financial activities, such as cash handling, deposit preparation, and payroll.
• Present bills and accept payments.
• Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
• Record production, operational, and personnel data on specified forms.
• Resolve customer complaints regarding food service.
• Schedule parties and take reservations.
• Supervise and participate in kitchen and dining area cleaning activities.
• Train workers in food preparation, and in service, sanitation, and safety procedures.
6/2014 to 8/2017
Hudy's Tavern
Superior, Wisconsin
Bartender
• Arrange bottles and glasses to make attractive displays.
• Ask customers who become loud and obnoxious to leave, or physically remove them.
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking or ordering taxis or other transportation for intoxicated patrons.
• Balance cash receipts.
• Check identification of customers to verify age requirements for purchase of alcohol.
• Clean bars, work areas, and tables.
• Clean glasses, utensils, and bar equipment.
• Collect money for drinks served.
• Create drink recipes.
• Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
• Order or requisition liquors and supplies.
• Plan bar menus.
• Plan, organize, and control the operations of a cocktail lounge or bar.
• Prepare appetizers such as pickles, cheese, and cold meats.
• Serve snacks or food items to customers seated at the bar.
• Slice and pit fruit for garnishing drinks.
• Serve wine and bottled or draft beer.
• Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
• Supervise the work of bar staff and other bartenders.
• Take beverage orders from serving staff or directly from patrons.
6/2016 to 1/2017
Super One Foods
Superior, Wisconsin
Cashier
• Answer customers' questions and provide information on procedures or policies.
• Assist customers by providing information and resolving their complaints.
• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
• Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
• Cash checks for customers.
• Compute and record totals of transactions.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Greet customers entering establishments.
• Issue receipts, refunds, credits, or change due to customers.
• Issue trading stamps and redeem food stamps and coupons.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
• Offer customers carry-out service at the completion of transactions.
• Process merchandise returns and exchanges.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Request information or assistance using paging systems.
• Sell tickets and other items to customers.
• Sort, count, and wrap currency and coins.
• Stock shelves, and mark prices on shelves and items.
• Supervise others and provide on-the-job training.
• Weigh items sold by weight to determine prices.
11/2001 to 8/2012
Larson Construction
Aurora, Minnesota
Administrative Assistant
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Arrange conference, meeting, or travel reservations for office personnel.
• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
• Complete forms in accordance with company procedures.
• Conduct searches to find needed information, using such sources as the Internet.
• Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
• Create, maintain, and enter information into databases.
• Establish work procedures or schedules and keep track of the daily work of clerical staff.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Learn to operate new office technologies as they are developed and implemented.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Mail newsletters, promotional material, or other information.
• Maintain scheduling and event calendars.
• Make copies of correspondence or other printed material.
• Manage projects or contribute to committee or teamwork.
• Open, read, route, and distribute incoming mail or other materials and answer routine letters.
• Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Order and dispense supplies.
• Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
• Prepare and mail checks.
• Prepare conference or event materials, such as flyers or invitations.
• Provide services to customers, such as order placement or account information.
• Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Train and assist staff with computer usage.
• Use computers for various applications, such as database management or word processing.
CERTIFICATIONS, LICENSES, AWARDS
Records management and filing degree
EDUCATION
8/2020 to present
Northwood Technical College
Business Management with emphasis on Human Resources.
8/2001 to 1/2002
Wisconsin Indianhead Technical College
Medical Administrative Specialist
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