Elecia M Larson

**** *. *** **.

Superior, Wisconsin 54880

218-***-****

adp7p7@r.postjobfree.com

PROFESSIONAL SUMMARY

20+ years’ experience in customer service. Detail-oriented and time conscious excited to find my forever job.

SKILLS

Proficient in all Microsoft programs. I learn easily and am willing to learn.

WORK EXPERIENCE

11/2018 to 4/2020

McDonalds

Superior, Wisconsin

Crew Leader

• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.

• Assign duties, responsibilities, and workstations to employees in accordance with work requirements.

• Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.

• Greet and seat guests, and present menus and wine lists.

• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.

• Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.

• Perform personnel actions, such as hiring and firing staff, providing employee orientation, and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.

• Perform various financial activities, such as cash handling, deposit preparation, and payroll.

• Present bills and accept payments.

• Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.

• Record production, operational, and personnel data on specified forms.

• Resolve customer complaints regarding food service.

• Schedule parties and take reservations.

• Supervise and participate in kitchen and dining area cleaning activities.

• Train workers in food preparation, and in service, sanitation, and safety procedures.

6/2014 to 8/2017

Hudy's Tavern

Superior, Wisconsin

Bartender

• Arrange bottles and glasses to make attractive displays.

• Ask customers who become loud and obnoxious to leave, or physically remove them.

• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking or ordering taxis or other transportation for intoxicated patrons.

• Balance cash receipts.

• Check identification of customers to verify age requirements for purchase of alcohol.

• Clean bars, work areas, and tables.

• Clean glasses, utensils, and bar equipment.

• Collect money for drinks served.

• Create drink recipes.

• Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.

• Order or requisition liquors and supplies.

• Plan bar menus.

• Plan, organize, and control the operations of a cocktail lounge or bar.

• Prepare appetizers such as pickles, cheese, and cold meats.

• Serve snacks or food items to customers seated at the bar.

• Slice and pit fruit for garnishing drinks.

• Serve wine and bottled or draft beer.

• Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.

• Supervise the work of bar staff and other bartenders.

• Take beverage orders from serving staff or directly from patrons.

6/2016 to 1/2017

Super One Foods

Superior, Wisconsin

Cashier

• Answer customers' questions and provide information on procedures or policies.

• Assist customers by providing information and resolving their complaints.

• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

• Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

• Cash checks for customers.

• Compute and record totals of transactions.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Greet customers entering establishments.

• Issue receipts, refunds, credits, or change due to customers.

• Issue trading stamps and redeem food stamps and coupons.

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

• Offer customers carry-out service at the completion of transactions.

• Process merchandise returns and exchanges.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Request information or assistance using paging systems.

• Sell tickets and other items to customers.

• Sort, count, and wrap currency and coins.

• Stock shelves, and mark prices on shelves and items.

• Supervise others and provide on-the-job training.

• Weigh items sold by weight to determine prices.

11/2001 to 8/2012

Larson Construction

Aurora, Minnesota

Administrative Assistant

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

• Arrange conference, meeting, or travel reservations for office personnel.

• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

• Complete forms in accordance with company procedures.

• Conduct searches to find needed information, using such sources as the Internet.

• Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.

• Create, maintain, and enter information into databases.

• Establish work procedures or schedules and keep track of the daily work of clerical staff.

• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

• Learn to operate new office technologies as they are developed and implemented.

• Locate and attach appropriate files to incoming correspondence requiring replies.

• Mail newsletters, promotional material, or other information.

• Maintain scheduling and event calendars.

• Make copies of correspondence or other printed material.

• Manage projects or contribute to committee or teamwork.

• Open, read, route, and distribute incoming mail or other materials and answer routine letters.

• Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

• Order and dispense supplies.

• Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

• Prepare and mail checks.

• Prepare conference or event materials, such as flyers or invitations.

• Provide services to customers, such as order placement or account information.

• Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

• Schedule and confirm appointments for clients, customers, or supervisors.

• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

• Train and assist staff with computer usage.

• Use computers for various applications, such as database management or word processing.

CERTIFICATIONS, LICENSES, AWARDS

Records management and filing degree

EDUCATION

8/2020 to present

Northwood Technical College

Business Management with emphasis on Human Resources.

8/2001 to 1/2002

Wisconsin Indianhead Technical College

Medical Administrative Specialist

Contact this candidate