Care Customer Administrative Assistant

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Z LAURA-JEAN

Ma MELODY

** ******** *****, ***********, **** Virginia 25405, 520-***-****,

**************@*****.***

PROFESSIONAL SUMMARY

have worked in the medical field for over 30 years have some education in medical

office and was a certified Geriatric nurse asst and medicine aide for 32 years . have

experience as a ward clerk and administrative assistant. Also skills in medical records

SKILLS

© Certified Geriatric © Certified medicine e Pharmacy benefit

nurse asst aide manager

© Clinical skills © Office skills ¢ Custom service skilld

EXPERIENCE

Health Care customer service repp November 2013 - Current

Alorica Tucson, Arizona

¢ Verified sales prices and processed cash or credit payments to complete sales

e Prepared merchandise for purchase or rental.

¢ Maintained customer satisfaction, quickly resolving issues and offering expert

assistance.

¢ Protected company and customer data by following information policies.

© Troubleshot problems and developed successful solutions.

e Enhanced customer satisfaction with fast, knowledgeable service.

EDUCATION

Certificate April 2000

Hagerstown community college, Hagerstown, Maryland

e Ei

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