Customer Service Program Manager

IKE GARCIA

**** ******* ** *** *******, TX 210-***-**** ***.********@*****.***

Summary

Enthusiastic professional with demonstrated Business-to-business sales experience focused on new account generation. Establishing healthy relationships and providing excellent customer service to my internal and external customers. Manage time effectively with a results driven team player attitude

Education & Training

Associate degree in Business Mgmt.

William Reiny Harper College 1991-1993

A+, NT Technology, Networking, MCSE

IIT University 1999-2001

Software Experience: Windows, MS Office, Adobe Suite, CRM Systems

Experience

Bail Bonds, San Antonio, TX MAR ‘16 – PRESENT

BONDSMAN/MARKETING SPECIALIST

Selling/preparing surety bonds for inmates incarcerated in Bexar County Jail and surrounding counties. Establish affordable payment plans for the family.

Provide excellent customer service understanding that this is an emotional time for the family.

Enter all prospect, leads and customer information in the CRM system.

Responsible for marketing and advertising for the company and their affiliates.

Perform campaign development mobile and PC. Worked with Google and YP, paid PPC for advertising content rank and market retention. Maintain and modify website for the company.

SATH SYSTEMS LLC, Schaumburg, IL JAN ’11 to MAR ’16

BUSINESS DEVELOPMENT MGR

Established B2B and B2C client/candidate relationships and drive revenue for the company.

Cold called and attended network functions to acquire new B2B clients and to secure new placement opportunities for SATH Systems LLC.

Scheduled F2F meetings with decision makers to establish candidate needs so recruiters can provide qualified candidates for their contract and direct hire positions.

Recruited all business and IT positions per company request. Recruited small to fortune 500 companies to provide top notch candidates for the clients needed positions in their departments C2C and 1099

ADP DEALER SERVICES, Hoffman Estates, IL Jan’04 to Jan’11

Auto & Truck Dealerships N.A

MGR INSIDE SALES HEAVY TRUCK DEALERSHIPS N.A.

Responsible for meeting outreach activity and product sales goals as set by Program Manager, Director of Sales and VP, of Sales. Entered all prospect and current client information in Salesforce CRM daily.

Set up ADP booths to promote new products to clients and customers at NADA and other event locations.

Above 100% Plan consistently year after year. Effectively sold over 40 software products to dealerships in NA

Established B2B relationships and increased Dealer Management System and Software market share via phone.

Demonstrated ability to make high volume productive cold-calls and client calls per day

Scheduled Webinars with decision makers and department heads with an accompanied ROI. Provided detailed consultation of software solutions for dealerships departments

Worked with my Outside Sales Reps in our territory to securing new opportunities and long-term relationships Heavy Truck Dealerships and Fleets.

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