Warranty Manager Service Food

Winchester, VA ***** 703-***-**** *******.*********@*****.***

Bilingual Assistant Director of Operations with 20+ years of experience seeking to enhance expertise in a challenging environment. Accomplished in translating high-level directives into actionable front-line policies and achieving consistent results. Expert in handling fast paced industry demands while keeping operations in line with regulatory requirements. Team player known for cultivating positive relationships and exceeding goals. EXPERIENCE

2015 – Present

Assistant Director of Operations, NORTHWEST FRESH CHANTILLY, LLC

• Identify and drive improvement opportunities in key areas -- service, quality, and employee productivity.

• Exceed corporate financial objectives related to profitability and budget adherence, applying stringent controls to overtime wages and training costs.

• Support inventory accuracy by enforcing policies and processes surrounding incoming and outgoing shipments, disposition of materials, and inventory audits.

• Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.

• Deliver products of consistent quality to customers by working directly with vendors on delivery and production, resolving issues in a timely manner.

Feb 2014 – Sep 2014

Assistant Bakery Manager, FRESH CONNECTIONS

• Prepared custom-ordered bakery items using company recipes and preparation guidelines; bringing in new business and capitalizing on market opportunities.

• Assisted manager with coordinating high volumes of product ordering, receiving and stocking.

• Trained front-of-house staff on catering policies and procedures, guest service techniques and communication skills to promote positive experiences. 2012 - 2013

Assistant Dining Hall Manager, SODEXO – SHENANDOAH UNIVERSITY

• Worked closely with Dining Hall Manager and Chef to determine menu plans for special events and occasions.

• Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity.

• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

1999 - 2010

Warranty Manager, POHANKA AUTOMOTIVE GROUP

• Processed warranty paperwork, repair orders, and claims for accurate documentation, reporting and filing.

• Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.

• Composed business correspondences for supervisors, managers and other professionals. certifications

Lexus Master Certification for Warranty Administration and Customer Service Food Handler Course – ANAB Accredited, AAA Food Handler skills

Business Management Quality Assurance Executive Support Recordkeeping Employee Training

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