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Customer Service Independent Agent

Location:
Minneapolis, MN
Salary:
Open
Posted:
February 12, 2022

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Resume:

EXECUTIVE TRANSPORTATION

CHAUFFER-LIMOUSINE DRIVER

WALTER J. MCCREARY JR

adp7k3@r.postjobfree.com

612-***-**** MOBILE

WALTER J. MCCREARY JR

adp7k3@r.postjobfree.com

612-***-**** MOBILE

Date: April 27, 2021

Re:

SUMMARY

I have applied for the Lead-Position with Executive Transportation because of its flexibility, added experience and work environment through Target Corporation. As you will note, my previous experience has given me the ability to build a level of expertise as well as professionalism to complete each daily task required, i.e., excellent customer service quality, adherence to oversee multiple staff members, reporting of data & protocol of staff members with follow up of quality assurance.

EDUCATION

St. Paul Technical College 1991 – 1993

Civil Engineering

Globe College 1995

Business

Western Initiatives – NDC 1998

16-Week Entrepreneurial Course

University of ST. Thomas 2000 – 2001

Feasibility Study – Fast Track

Pro-Source/Kaplan University 2007

Loan Originator

Pro-Source/Kaplan University 2008 – 2014

Producer’s License – Insurance Agent

Minneapolis Community & Technical College 2014 – 2016

Business Administration – Marketing

JOB EXPERIENCE

Randstad USA

Description: Supervisor 10/2017 – 11/2017

I supervised up to 100+ customer service representatives. We each had a total of two or more computer terminals and had to learn the Target way of doing things. Target north-branch was located in Brooklyn Park, Minneapolis, MN. This assignment was a base paying job.

Randstad USA

Description: Document Custody 12/2017 – 05/2018

This position was located at one of Wells Fargo branch. We had multiple screens to complete our job assignment each and every day. With this assignment we were tasked to complete our own hours via an excel spreadsheet, as well as complete as accurate as possible 45 loan documents per hour.

Frontline Media

Description: Signing Supervisor 5/2017 – 8/2017

My job as the Signing Supervisor was to ensure each of the three crew members was doing their jobs accordingly, i.e., arrive on-time, holding the signs at the required times, turning the signs as needed, not sleeping on the job and more. I also gave each crew member up to a 25-minute break. Each crew member was paid $10 an hour (a total of 5-hrs each day), Thursday through Sunday (going out of business signs for Gander Mountain).

Next-Rep

Description: Independent Agent 2/2017 – 4/2017

My job as an Agent for Nex-Rep was to provide service for incoming calls per the multiple products and services being offered to each caller. My job was to determine the nature of each call, while reading each populated script verbatim, including mandatory rebuttals on each call. As an Agent, we made our own weekly schedule, including minimum hours for the day(s) or shift we wanted to work.

Atterro/Pro Staff

Description: Customer Service 9/2012 – 1/2013

My job while working through Atterro/Pro Staff for, Russ Consulting was to take incoming calls for the National Mortgage Settlement Line and the Independent Review. We were sometime given the option of working overtime hours…sometimes voluntarily and others not as much.

LiveOps

Description: Insurance Agent 2/2009 – 2/2014

My job currently is to take incoming calls such as: JC Penny, Aegon, Pro Flowers, Pizza Hut, P-90X, and so on. As an Independent Insurance Agent, we were required to stay in compliance with all FCC rules and regulations whether direct or indirect, via State Laws, written or verbal.

Aflac

Description: Insurance Agent 7/2008 – 10/2009

My job was to offer several different products, such as {Cancer, Accident, Sickness, and

specified health} policies to groups and individuals in relations to Life, Accident and Health.

After training (located in Burnsville) and within the first 5-weeks I successfully sold over $30,000.00 of products for Aflac and thereby earning myself an elite Plague or Certificate called, Fire Ball Award.

Metro Transit

Description: Bus Operator 10/2007 – 01/2010

My job as a bus operator was to complete a pre-trip 10-minutes prior to starting my route, issue transfers {regular, express and light rail + day pass}. My job was also to apply the smith system at

all times.

River-Town Trading

Description: Customer Service 8/1989 – 6/1992

I received incoming calls only for the following catalogs: Wireless, Signals, including two additional catalogs.

Army Reserve & Army National Guard

Description: 31Kilo & Postal Finance 1/1987 – 3/2006

I performed duties such as wiring the entire Battalions while out in the field. I also ran countless hours of phone line wires via aerial and ground. I was once on Red-Alert to go overseas, but unfortunately it was changed just before leaving the Fort Snelling Battalion.

Carey Limousine

Description: Limousine Driver/Chauffer Late 1990’s (1-year)

My task or job was to get the pickup and drop off details as it related to the particular job assignment. Prior to the pickup, as the driver, I needed to inspect the outside and inside of the vehicle for any damages, cleanliness and ensuring the supplies I needed were in the car before leaving the garage. Last but not least, I needed to double check the location of pickup and destination for drop off.

Premiere Limousine

Description: Limousine Driver/Chauffer Early 2000’s

My task or job was to get the pickup and drop off details as it related to the particular job assignment. Prior to the pickup, as the driver, I needed to inspect the outside and inside of the vehicle for any damages, cleanliness and ensuring the supplies I needed were in the car before leaving the garage. Last but not least, I needed to double check the location of pickup and destination for drop off.

Related Volunteer Experience

Channel 2 –Saint Paul, Minnesota One-Day Fund Drive

Right-And-Wrong Exposure Mentoring Youth

Saint Paul, Minnesota

Short Lived Job Assignments

Allied – Barton Security Services Mortgage Financial Professional

Wells Fargo Mortgaging Receivable Management Solutions

River Valley Mortgage The Right Staff



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