Southeast Florida Customer Service

Dawn Buccino

Summary:

Dawn is a passionate, detail-oriented, and highly organized customer relationship professional who has spent the past 15 months on the TDI program at multiple dealerships in southeast Florida. In addition to her TDI experience, Dawn spent six years as a general manager at an auto dealership, overseeing all operations including sales, customer service, and managing business relationships with other local dealers and vendors. Her experience in the dealership space and the TDI program makes her a great asset to the Volkswagen family. She is ready to hit the ground running in her next role and is fully comfortable with out-of-state travel.

Education & Certifications:

Bachelors of Science in Business

Nova Southeastern University

Professional Summary:

Concentrix for Volkswagen, (10/2016 – Present)

Closing Specialist

Handled customers at multiple dealerships wishing to return their TDI vehicles based on pre-set appointment schedule.

Established rapport and stayed in touch with customers to keep them current on the status of their TDI vehicle.

Resolved all customer concerns on the spot and ensured they had a thorough understanding of the TDI program.

Carefully inspected vehicles while closely following the Volkswagen training guide to ensure compliance.

Took quality photos of each vehicle and uploaded them through the internal system as required.

Steered customers looking for new vehicles toward the showroom to encourage the purchase of another Volkswagen.

Street Toys Auto Collection, (10/2010 –10/2016)

General Manager

Full responsibility for sales and service of all vehicles on the lot.

Carefully managed tags and insurance information to remain in compliance with the law.

Oversaw all relationships with other dealerships regarding trades.

Assisted other sales representatives in closing challenging deals.

Networked with other vehicle restoration businesses to establish profitable working relationships.

Resolved all customer service issues that were escalated to management.

Responsible for the logistics and placing of certain vehicles in car shows across the United States.

Provided final approval for the ordering of all parts and service.

Nextel Communications, (12/2000 – 10/2010)

Customer Service

Responsible as “last line of defense” for escalations that were escalated to the president’s office of Nextel.

Handled challenging issues that were not resolved at the store level.

Oversaw accounts that were worth as much as $68,000.

Dealt with certain billing issues both in person and on the phone.

Offered information regarding new products and services to maintain customer base.

Conducted in-person demonstrations of products when required.

Contact this candidate