BERNADETTE A.GUTIERREZ

Ajman, UAE 055-*******

adp7gc@r.postjobfree.com

Job objectives

Seeking a job where I can apply my knowledge and skills from my past experience that will contribute significantly to the progress of the company.

FRONT DESK May 2019 - June 2021

Luluat Al Khaleej Plaza Hotel / Paris Apartments Hotel llc Ajman,UAE

• Greeting Incoming Guest

• Handling and Monitored front desk lobby reception area.

• Led and assisted with front office functions.

• Checked in visitors and employees and communicated directly with guest/customer either by telephone, electronically, or face-to-face.

• Responded promptly to guest/customer inquiries, handled and resolved guest/customer complaints.

• Completed and maintained visitor logs as required

• Collating and entering into the system daily sales

• Answered telephones and courteously assisted guest/customers within high volume, deadline-driven settings.

• Ensured the cleanliness of all rooms and all facilities of Hotel apartments.

• Ensured the optimum comfort of all guests in reception area and accommodated special requests.

• Preparing reports – internal reports (collection/hand over)

• Reporting in Ajman tourism (HR/ Statistic/Revenue) daily report, weekly report and monthly report

Al Manama Group of Companies June 2009 - Nov 2018

Ajman UAE

RECEPTIONIST/DATA ENTRY

Handling Incoming and Outgoing call of suppliers and client.

Securing important document needed by the company.

Ensure systematic flow or transaction in reception.

Receive and sends faxes and emails for the company and supplier.

Issued cheque to the supplier.

Make a daily report of cheque collection.

Coordinate to administration and account department.

Taking order from shop.

Make LPO to Suppliers and check the availability of the stock. Professional Experience

Filipinas Makro Corporation. February 2004 – March 2006 Philippines, Manila

CUSTOMER RELATION ASSISTANT`

Handle the information regarding the membership of the customer.

Assist the customer complaints and give them alternative solution.

Answer all incoming calls and assure all calls are being transferred accurately.

Do telemarketing which invites and convince all inactive customers to shop again.

Excellent communication and inter personal skills ability to establish and maintain effective working relationship with other employees and superior.

Ability to work under pressure with minimum supervision.

Strong customer service skills.

Reliable, Hardworking and willing to learn.

Fast learner and flexible.

Well developed telephone communication skills.

Ability to meet deadlines. Computer Literate.

Centro Escolar University June 1994-1997

Mendiola, Manila

Philippines.

Computer Science

Holy Child Catholic School June 1990-1994

Tondo, Manila.

Philippines.

Tagalog and English

QUALIFICATION AND SKILLS

Education

Languages

Address : Ajman- UAE

Nationality : Filipino

Marital Status : Married

Religion : Catholic

Visa Status : Husband Visa

Reference : Upon requests

I hereby to certify that all the information above is true the best of my knowledge. Bernadette A. Gutierrez

Applicant

Personal Information

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