Customer Service Crew Member

JONNATHAN JONES

Lady Lake, FL ***** 407-***-**** ***************@*****.***

Professional Summary

Friendly Retail professional with successful background in retail sales and marketing. Drive sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.

Skills

Guest Services

Inventory Restocking

Food Preparation and Safety

Order Delivery Practices

Interactive Communication Skills

Customer engagement

Cash Handling

Stocking and replenishing

Point-of-sale transactions

Telephone etiquette

Work History

Crew Member 05/2021 to Current

McDonald's Fast Food Restaurant – The Villages, FL Assisted other team members to achieve goals.

Took orders, prepared meals and collected payments. Provided excellent customer service by greeting customers and meeting quality expectations. Maintained fast speed of service, especially during rush times. Worked well with teammates and accepted coaching from management team. Worked front counter, drive-thru and other areas as needed. Prepared products following restaurant, health, and safety standards and procedures. Processed payments and collected cash payment for order totals. Assistant Store Manager 01/2019 to 04/2021

7-11 Convenience Store – Orlando, FL

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Processed payments for credit and debit cards and returned proper change for cash transactions.

Oversaw and improved deliveries through proactive coordination of daily operations. Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Rotated merchandise and displays to feature new products and promotions. Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Sales Associate 02/2018 to 02/2020

Benzer International Gift Shop – Orlando, FL

Engaged with customers to effectively build rapport and lasting relationships. Helped customers locate products and checked store system for merchandise at other sites. Prepared merchandise for sales floor by pricing or tagging. Maintained records related to sales, returns and inventory availability. Provided positive first impressions to welcome existing, new and potential customers. Achieved perfect attendance and on-time record.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Crew Member 12/2017 to 12/2018

Fat One's Hotdog Florida Mall – Orlando, FL

Assisted other team members to achieve goals.

Took orders, prepared meals and collected payments. Provided excellent customer service by greeting customers and meeting quality expectations. Prepared and cooked food orders for customers by noting customizations and portion sizes. Collaborated with team members to complete orders. Maintained fast speed of service, especially during rush times. Worked well with teammates and accepted coaching from management team. Prepared recipe ingredients by washing, peeling, cutting and measuring. Cooked batches of food according to standard recipes. Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

Became familiar with products to answer questions and make suggestions. Prepared products following restaurant, health, and safety standards and procedures. Supported great dining and meal experiences for guests. Customer Service Representative 01/2016 to 11/2017 American Airlines – Caracas, Venezuela

Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.

Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.

Operated specialized weighing and screening equipment to weigh and screen passenger luggage.

Operated PA system to make announcements regarding flight activity. Coordinated with ramp agents to successfully store, remove and transport customer baggage.

Used airline computer system to create airline tickets and boarding passes. Verified identification and travel documents to efficiently board passengers for on-time departure.

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Education

High School Diploma 06/2015

La Merced - Venezuela

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