Assurance Coordinator Customer Service

**** ********* ******, *** *****, NV ***** 702-***-**** *********@*******.***

Eugene C Clark III

Objective

To obtain a career in the customer service industry, to be part of a highly motivated team to ensure company goals and standards are met.

Experience

01-2013 until Present

Enterprise Holdings Inc.

Saint Louis, MO

Customer Service Rep – Inbound Call Center

Taking incoming calls, and responding to emails

Assisting customers with any billing issues, reservations, refunds, method of payment process

Follow up with customers for concerns that could not be fixed immediately

Multi-Channel Customer Service Rep

Responded to emails/chats for customer service issues

Quality Assurance Coordinator – Loyalty Department

Audit Loyalty accounts for all brands for any fraudulent activity

Analyze information that members feel is not correct with their profiles

Apply any missing rental activity accordingly

Send feedback for agents on how to complete processes correctly

Assist other departments when the need arises to help keep queue low

02-2011 until 01-2013

Pollo Campero

Chicago, IL

General Manager

Managing day to day operations in a very busy restaurant, achieving company goals

Managing employee, completing schedule, coaching and positive feedback

Deposits, ordering, financial controls

1995 until 2011

Taco Bell

Chicago, IL

General Manager

Managing day to day operations in a very busy restaurant environment, achieving company goals

Managing employees, completing schedules, coaching and positive feedback

Deposits, ordering, financial controls

Education

1991 to 1995

Baldwin High School

Kahului, HI

Diploma

References

References are available on request.

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