Support Agent Office Director
Resume:
Amanda Ellenberger
Youngstown, OH, 44511
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EXPERIENCE
AE CLEANING & MORE, Youngstown, OH
Owner/Operator, Aug 2018 - Present
Coordinating with other Cleaners to keep your business clean
Cleaning spills, broken glass and other messes up as quickly as possible
Performing maintenance activities related to cleaning (e.g. maintaining cleaning machinery)
Refilling supplies, such as toilet paper and paper towels
Ordering new cleaning supplies as needed
Secure New Clients
Review Business Finances
Monitoring progress towards goals,
ACTI-LABS
United States Founding Ambassador, Jun 2016 - Oct 2019
Familiarizing yourself with the company's mission, vision, and goals.
Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.
Educating customers, retailers, and distributors about our products.
Creating website and social media content in order to drive brand awareness and attract new customers.
Building rapport with customers and vendors.
Monitoring customer feedback and escalating complaints to the marketing department.
Tracking customer preferences, metrics, and media campaigns.
Representing the company at product launches, events, and trade shows.
Brainstorming ideas and participating in training and workshops.
Maintaining a positive image of the brand at all times.
AT HOME MOM/WIFE, Youngstown, OH
At Home Mom/Wife, May 2010 - Aug 2018
SENECA NURSING AND REHABILITATION, Waterloo, NY
Account Office Director, Apr 2002 - Feb 2010
Creating and processing invoices
Cross-checking invoices with payments and expenses to ensure accuracy ( Residents/ Clients
Managing accounts payable and receivable
Sending bills and invoices to clients
Tracking expenses
Working with collection agencies on overdue payments for residents/clients
Communicating with clients regarding billing and payments
EDUCATION
Colorado Technical University
Colorado Springs, CO
Completed coursework towards Associate in Science (A.S.) Business Administration (Aug 2013)
ADDITIONAL SKILLS
Adaptability
Attention to detail
Customer service
Multitasking
Time management
Self-motivation
Problem solving
Accounting or bookkeeping
Typing skills
Data entry Attentive listening
Empathy
Troubleshooting and research
Patience
Speed and efficiency
Diplomacy Communication skills
REFERENCES
References available upon request
Contact this candidate