Hspd-12 Helpdesk Support

HSPD-** PIV Card Registrar/Specialist

Sheria Campbell

Phone: 571-***-****

Email: **************@*****.***

OBJECTIVE

To leverage my 8+ years of client-facing experience, cross departmental communicational skills, customer service. Skilled and organized professional with thorough understanding of personnel file confidentiality and can audit files for accuracy and completeness of information. Poses the ability to communicate orally and in writing, clearly, concisely and accurately. Recognized as results-oriented and solution-focused. Conduct all registrar duties in accordance with HSPD-12 Directive. FIPS 201-2 and NIST federal regulations and standards. SKILLS

Customer Service, Data, Entry, Report Writing, Help Desk, Access Control, Surveillance, Loss Prevention, Physical Security, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Windows, Internet Explorer Multi-Tasking, Supervision/Team Leadership Role WORK EXPERIENCE

HSPD-12 Helpdesk-Customer Support

Global Resource Solutions (GRS)/ICE Headquarters- Washington, DC December 2020 to Present

● Support and assist ICE PCIF Managers as subject matter expert on all HSPD12 and PACS related issues.

● Manage consumables for PCIF, maintain consumable inventory list.

● Perform PIV card PIN re-sets and PKI certificate updates.

● Troubleshoot PIV card (PACS) physical access control issues and (LACS) logical access control issues.

● Manage Lost/Stolen/Compromised PIV card process.

● Manage centrally printed PIV card process, track and ship PIV cards throughout the United States.

● Review, verify and enter card Credential Request forms information into Integrated Smartcard Management System (ISMS). Review and verify Identity Proofing documents in the Identity Management System (IDMS)

● Conduct Employee/Contractor PIV card enrollments. Capture photo of each applicant. Capture biometrics (fingerprints) for applicant enrollments. Conduct LiveScan fingerprinting for employee/contractor pre-employment investigations. Electronically submit LiveScan digital FD-258 cards to OPM.

● Print and issue DHS PIV & DAC cards.

● Capture and Issue passport photos

HSPD-12 PIV Card Registrar

Software Tech Enterprises (STE)/Center for Disease Control and Prevention (CDC/NCHS)- Hyattsville, MD

May 2017 to October 2020

● Review, verify and enter card Credential Request forms information into Smartcard Management System (SCMS). Review and verify Identity Proofing documents. Complete verification for non-US Citizens.

● Conduct Employee/Contractor PIV card enrollments. Capture photo of each applicant. Capture biometrics (fingerprints) for applicant enrollments. Conduct LiveScan fingerprinting for employee/contractor pre-employment investigations. Electronically submit LiveScan digital FD-258 cards to OPM.

● Validate CDC’s Information Technology Services Office certificate update information. Perform PKI Smartcard certificate update.

● Print and issue CDC PIV, RLA & ALT cards. Replace lost/damaged cards. Collect/shred expired, damaged cards in accordance with government procedures.

● Develop automated spreadsheets for Smartcard Office. Compute weekly and monthly status reports. Safeguard all personal identifiable information (PII) data.

● Maintain Smartcard Office scheduling calendar. Complete annual required security trainings.

● Face to face customer service on daily basis. Point of contact for Smartcard Office processing, attending to customers questions and effectively providing advice and solutions.

● Serve as liaison and Site Lead between STE and the HSPD-12 Registrar team. Supervisor responsible for providing training and overseeing the day to day duties/operations of the entire HSPD-12 registrar team.

● Provide STE with updates and/or changes made by CDC. Required to stay up to date and knowledgeable of the STE CDC Contract policies and procedures. HSPD-12 PIV Card Specialist

NetSecurity Corporation/Broadcasting Board of Governors, Voice of America (BBG/VOA) Office of Security-Washington, DC; March 2015 to September 2016

● Review and verify accuracy of PIV card applications. File completed PIV card applications. Review and verify Identity Proofing documents.

● Conduct Employee/Contractor PIV card enrollments in Identity Management System

(IDMS). Capture photo of each applicant.

● Capture biometrics (fingerprints) for applicant enrollments. Conduct LiveScan fingerprinting for employee/contractor pre-employment investigations. Electronically submit LiveScan digital FD-258 cards to OPM.

● Print and issue BBG/VOA PIV cards. Replace lost/damaged cards. Collect/shred expired, damaged cards in accordance with government procedures.

● Utilized C-Cure Security Management System to grant and/or revoke PIV card access to BBG/VOA building.

● Compute weekly and monthly status reports. Safeguard all personal identifiable information (PII) data.

● Maintain Badge Office scheduling calendar. Complete annual required security trainings.

● Face to face customer service on daily basis. Point of contact for Badge Office processing, attending to customers questions and effectively providing advice and solutions.

● Serve as liaison and Badge Office Manager between NetSecurity and the BBG/VOA Security Office team. Provide NetSecurity with updates and/or changes made by BBG/VOA. Required to stay up to date and knowledgeable of the NetSecurity BBG/VOA Contract policies and procedures. Conduct all registrar duties in accordance with HSPD-12 Directive. FIPS 201-2 and NIST federal regulations and standards. Loss Prevention Associate

Macy’s- Arlington, VA

October 2013 to July 2014

● Performed store opening and closing procedures. Secured all doors and set alarms

● Monitor CCTV surveillance on premises and provide plain-clothes security as needed for retail operations

● Monitor customer and associate activities in store for potential theft of company assets

● Apprehend individuals engaged in theft activity

● Maintain apprehension investigation records according to company standards

● Collaborate with Arlington, VA Police Department to coordinate quick resolution of incidents

● Attend court hearings on the company’s behalf, collected public record information from local law enforcement agencies

Armed DOD Security Officer

Trinity Protection Services/DTM Corporation- Crystal City, VA; September 2009 to September 2012

● Provide High-Profile access control/physical security presence in Federal Government facilities.

● CCTV surveillance review. Utilized metal detectors and x-ray equipment to screen all packages, visitors, employees, contractors, press, military and foreign dignitaries.

● Verified and ensured all visitors identification was State or Federal issued only. Utilized multi-line phone to locate appropriate building personnel for all visitors.

● Executed emergency response assistance alongside Pentagon Force Protection Agency police and Arlington, VA Police Department

HSPD-12 PIV Card Site Security Manager (SSM) Coleman Group, Inc./Department of Commerce (DOC)- Silver Spring, MD; October 2007 to March 2009

● Review, verify and edit background investigation applications. Review and verify Identity Proof documents.

● Conduct LiveScan digital and ink fingerprinting for FD-258 cards

● Respond to all email requests and inquiries in a timely manner

● Issue and deactivate DOC PIV cards

● Order PIV card consumables and compute monthly inventory reports

● Oversaw and monitored productivity of all HSPD-12 staff Education/Training Skills

● Surrattsville High School- Clinton, MD; 1997 to 1999 (Graduated w/ Diploma)

● PIV Registrar, Issuer & Applicant Training Certificates- 2017

● Active Public Trust Clearance

● Introduction to DoD CAC Credentialing, Introduction to Physical Security, Introduction to DoD Adjudication Certificate(s) of Achievement- 2020

● First Aid/CPR & AED certified

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